Sammy's Heating & Air

Sammy was able to come within 3 business days for a non-emergent visit. He was a couple hours late but that’s par for the course and totally understandable, especially when communicated. He was thorough, systematic, and even after identifying the key issue inspected a few other areas that might give us problems in the future. He identified that we needed a new capacitor; he also determined that we needed a 1-pound top-off in coolant. He worked with our home warranty (hence the outwardly low cost), and was very friendly and conscientious of our new flooring the entire time. It would have been easy to tinker with some things and tell us the 20-year-old unit just needed replacing. Props to him for integrity. A++

The night my family discovered that the Lennox system was no longer functioning I called Sammy and he came right over to evaluate the situation. He inspected the old unit first to see if there was any life left in it. As he could see it was done for he enlisted the help of an associated and removed the old unit which was quite heavy as much silt had built up on the bottom. Nevertheless, they got it out of the house and replaced it with a regular water heater, a used one he kept in storage, so we had no significant interruption in hot water while the new Phoenix Evolution was ordered and en route. With the help of the associate Sammy carefully brought the new system into the house and down to the utility room in the basement. In a relatively short time he had replaced the loaner water heater with the Phoenix Evolution system and tested it for proper functioning and any leaks. He set the computer settings on the system and it put out heat and hot water within minutes. As I watched the progress, Sammy was always so friendly and happy to answer my questions. He was very focused on his work and could always find a workaround for any obstacle. He demonstrated how his experience in this field has make him very capable in handling any heating or cooling need. He was thorough in his work and took the time to make sure it was done right and working properly. He checked back with us almost daily to make sure we were satisfied with the product and its operations. He came over the next day at not cost to me to check for any leaks and to test the pressures, etc. It has been clearly evident that he take pride in his work and in customer satisfaction. I will always call on him for any heating or air conditioning matters. I have really found a great company to deal with.