The Movers 1-2-3

It has been 2 months since we moved and I just heard from another owner of the company named Kristy. She has been out on leave for a bit so my complaints online were the first she had heard of this. She was very professional and helpful. She took my concerns VERY seriously and did reimburse us for the damage to my husband's equipment as well as look into the mover's behavior and responded appropriately. I am therefore giving them a slightly better rating because she did come through to make things right. I wish it could have been a better experience all around and due to the lengths we had to go through to get this resolved, not to mention the treatment we received from Kingsley (the other owner) it could not be any higher. I will say that I can understand why they have a high rating after speaking with Kristy and I recommend if you are going to use this company, make sure you speak with her and NOT Kingsley. DO NOT HIRE THESE MOVERS!!! This is the first time I have ever hired movers, and the first time I have written a review. I did my research and found that they were highly recommended and was very very disappointed by the service we got. I was very detailed in the items we had to move during my initial call and was told that for my VERY small 2 bedroom duplex home, it would take 4 hours with 3 movers for $600 quote. This is not the service I was given. Here is the list of the problems we had: 1. THEY WERE 2 HOURS LATE. No explanation, no text or call to notify me they would be late. When I called the office, I had to call 3 times to get someone to call me back just to tell "the guys are running late". They asked for an hour window for the movers to show up and they were still an hour later than that. 2. THEY BROUGHT AN EXTRA MOVER. Without notifying me or checking to see if I was ok with this mind you. Since they did not say anything (and since he appeared to be a teenager) I assumed they brought along a family member and I would not be charged. 3. THEY TOOK ALMOST TWICE AS LONG TO MOVE my things as what was quoted. When my step dad was there, they were moving very quickly, as soon as he left, things slowed down to a crawl. What should have taken 4 hours took over 6 hours. (Could it be because I am a woman and I was alone, we may never know). I do know that myself and a few friends moved everything in 5 hours and we are not professionals. 4. THEY BROKE SEVERAL ITEMS. One of which was a very expensive DJ turntable that my husband uses for work. On top of that, they lied about asking me to take it, they did not. They said I should have taken anything that was valuable. ALL OF MY BELONGINGS ARE VALUABLE and if you are not going to treat it that way then you should not be moving people's things. And worst of all, though they are insured for things like this, they have REFUSED to pay for the items and we are now having to look at civil court proceedings. Not to mention that when we tried to contact Kingsley, the owner of the company, he took more than 10 days and over 5 messages before he finally flat out lied to my husband and then refused to pay for the damage. 5. THEY TRIED TO CHARGE ME DOUBLE WHAT THEY QUOTED. After all of this, they came back stating that because it took them more than 6 hours with 4 men it came to $1100. I expected that the quote was a quote and could be off a bit, maybe $100-$200 at the most. NOT $500!!!! I of course was not able nor would I have paid that much since I know for a fact it did not have to take as long as it did and I did not approve an extra person. I ended up paying $800 which I seriously considered cancelling once I saw my broken belongings. BOTTOM LINE: NEVER WORK WITH THIS COMPANY. I'm sure Kingsley will add some message responding to this stating that they tried to work with me, which they didn't or try to fluff the company as he has others who have had similar experiences, don't fall for it. I did and it caused me nothing but grief.

We called with short notice and received very fast response and very professional service on a Sunday. We would absolutely hire again! Thank you for a job well done!

hey are very polite and worked very fast. Protected the furniture.

Very careful with things and house. Quick and reasonable price.

For each move we had a different group of men and each and every one of them were professional and friendly. They were quick yet efficient and clearly were experienced. They made a difficult job seem easy (at least for us)! Not once did they complain or get upset with my constant demands. They were careful with our belongings and equally as careful with our new homes interior, making sure to protect the walls and floors. They are wonderful. If we move again I will use them and only them. Recommend them to all!

I am not a stranger to moving, having done so several times in the years past. The Movers 1-2-3 were by far the BEST moving company I have used. My real estate agent recommended them to me and I couldn't be happier. From the initial phone call to setting down the last box everything was great. Kingsley worked around my schedule coming late evening to provide a bid of services and arriving very early to make sure I was all moved in one day. His staff was polite and hardworking you would never know you were paying by the hour. The rates were very reasonable, actually cost less than my prior move with the exact same items. Big smile on my face for making the day go so smoothly. Thanks Kingsley. I will be sure to pass along a recommendation for your company to all I know.