Titan Heating & Air Condtng

AC unit has been in place for many years without any work being done that could have possibly caused a leak AC Annual service performed on May 24, 2019 by a tech from Titan - Cost $110 Tech told me as he was measuring the temperature of the air coming from the register that he was not connecting to the AC unit to check the freon levels - He's the tech I didn't question him (but should have) August 8, 2019 AC is working when I get home from work around 6pm then stops shortly after I check and the thermostat says it's on but the compressor is not running. Temp in the house is not up to 78 degrees Thursday, August 8, 2019 I call Titan to have a tech come back and look at the AC Told no available appointments until Tuesday, August 13, 2019 so I ask for after hour call - fully knowing there is an extra cost but asked if they would work with me if found to be something the tech should have caught on May 24 to which they agree Friday August 9, 2019 Titan tech arrives around 7pm Titan tech checks temperature of freon line going into house and finds it is only about 73 degrees Titan tech suggests topping off freon - informs me that it's R22 and expensive - I agree to try it Tech has no R22 on vehicle and has to go to shop to get some By the time the tech got back the freon line was only at 69 degrees having left the AC running while gone. He explained that it should be in the upper 40s Tech adds 1/2 lb R22 freon and after several minutes the freon line going into the house is down to 47 degrees I go ahead and pay the full service call amount of $350 ($215 callout, $45 1/2 hour labor, $90 1/2 lb R22) and ask the tech to have his manager call me Monday Monday goes by without a call from Titan manager Tuesday, August 13 I get a call from Titan. Thinking it's the manager calling me I proceed to tell him the above story but then he tells me he is in Sales and calling to setup a quote for a new AC Huh? I didn't ask to have anyone call me to quote a new AC I ask to talk to the Service Manager. Abbreviated Summary of that conversation: Talking with the Service Manager I tell him that I felt the initial tech did not fully perform the service I paid for and I'm happy to pay for the freon but feel I should not have to pay for a call out or the after hours call out charge as this issue should have been resolved with the annual AC service on May 24 Service manager tells me that since the AC worked for three months he won't do that I told him I don't believe the AC lost that much freon in that short of period and that if it had the system must have a leak so why did the tech even offer to put more freon in I inform him that I planned on buying a new AC in the next couple of years and my sister has it scheduled to have them install a new furnace and that if he won't help out on this I won't be buying a new AC from them and it's not likely my sister will be buying a new furnace from them He tells me he will look at both tech notes, talk with both techs and call me in the morning About 5 minutes later he called back and said the first tech doesn't work there anymore so he can't talk to him and that the most he will do is refund the $90 for the freon I explained that at this point it's more about principle and integrity than money and I didn't feel that was fair and that I'm happy to pay for the freon He again said that's all he would do I told him I hoped that the $260 was worth losing at least two customers Needless to say, I will not be using Titan again. It's very unfortunate because I know other people who have had very good experiences with Titan. However, they also didn't run into issues and this shows me what the Service Manager's integrity really is. As for the actual cost of R22 - I can buy a 30lb tank of R22 via various vendors for anywhere between $300-$500 That equates to from $10 - just over $16 per pound Titan is charging $180 per pound No wonder he's willing to refund the $90 - $70-$80 of that was pure profit.

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They were really good. They were reasonable. They were okay. I would call them anytime.

Their sales manager was extremely helpful and have suggestions that I never thought of that really improved the quality of the fireplace and how it was put in. He did the work for us in general and very pleasant to work with.

The job took 3 months but that was due to permit issues and the city. With Titans help we obtained the required drawings and once the permit was complete they did a great job. Arrived on time and most important they did what they said they would do.

Quickly identified the problem. Fixed unit temporarily while we waited for new parts. Returned in a timely manner to install the new parts.

Rental, so I was not present for the service call. As expected the service was provided with my best interest in mind.

I've used Titan several times, they are prompt and reasonable in cost. I would have them back out if needed.

I had a few issues with the heating unit and they kept working on it to solve the problem. They ended up having to rebuild the entire unit. It was still under warranty as I had bought it from the 3 years ago. They were polite and responsive. They are a good company to deal with and they were eager to get the problem solved for me.

Lavell and Dave were pleasant, accommodating, clean, knowledgeable, and efficient. They got the work done in a single day, but we had a couple of things that needed to be changed and they came back within a couple of days and resolved the problems.

This was not my first experience with this company. I have called them several times. They come out regularly to change my A/C filter. They were able to come right out. The prices for maintenance was reasonable.