Classy Closets

We are building a new home in American Fork, UT. I used the Classy Closet website to get information and they called me to schedule an appointment to meet with a designer. However, they never showed up. 30 minutes after the scheduled appointment I called the office and left a voicemail. Brenda returned my call several minutes later and assured me Dennis, the designer, was on the way. One hour after the scheduled appointment, Dennis had still not arrived so I called Brenda again and she told me Dennis was trying to contact me. She gave me his phone number and I called him and got his voicemail. Dennis called me back about 15 minutes later and explained that he was using the wrong area code for my cell phone. He apologized and explained he had just finished a meeting with another customer. Dennis said he was willing to meet with me but he was 30 minutes away. While Brenda and Dennis were both apologetic, the fact they missed a scheduled appointment without notifying me is inexcusable. Even more inexcusable was being told the designer was on the way when that clearly was not the case and their only offer was to reschedule the appointment. This was my first interaction with Classy Closets but needless to say, I am not impressed with their customer service. I did receive a call today from the owner apologizing for this experience.

On March 18, 2014, I left an email message with my phone number and what I was interested in having done. Brenda called me back that very day and scheduled an appointment with Ms. Terri Hagen, the designer. Terri came to my home within a day or so, was on time and extremely professional. She measured the space, suggested some great options and had a drawing to me by that evening!! Unbelievable! I gave her the go ahead, and she set up the install date of March 28th which was almost quicker than I needed. The installer came out on the exact date, was on time, performed the install and cleaned up his mess in a very professional manner. The entire experience from start to finish was incredible, and I really appreciated all the players involved! Terri also gave me the name of a wonderful painter so I could get everything painted before the closet install.

I love the results. I had them change the closet a little at the last minute and they were very accommodating! It not fits all my shoes and is so easy to get to my close.