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Classy Closets

Closets

Reviews

4.63 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.8
responsiveness
4.6
punctuality
4.6
Showing 1-3 of 3 reviews

Lee M.
06/2014
1.0
closet systems
  + -1 more
We are building a new home in American Fork, UT. I used the Classy Closet website to get information and they called me to schedule an appointment to meet with a designer. However, they never showed up. 30 minutes after the scheduled appointment I called the office and left a voicemail. Brenda returned my call several minutes later and assured me Dennis, the designer, was on the way. One hour after the scheduled appointment, Dennis had still not arrived so I called Brenda again and she told me Dennis was trying to contact me. She gave me his phone number and I called him and got his voicemail. Dennis called me back about 15 minutes later and explained that he was using the wrong area code for my cell phone. He apologized and explained he had just finished a meeting with another customer. Dennis said he was willing to meet with me but he was 30 minutes away. While Brenda and Dennis were both apologetic, the fact they missed a scheduled appointment without notifying me is inexcusable. Even more inexcusable was being told the designer was on the way when that clearly was not the case and their only offer was to reschedule the appointment. This was my first interaction with Classy Closets but needless to say, I am not impressed with their customer service. I did receive a call today from the owner apologizing for this experience.
Description of Work: Missed a scheduled appointment.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$2,000

Jane F.
04/2014
5.0
closet systems
  + -1 more
On March 18, 2014, I left an email message with my phone number and what I was interested in having done. Brenda called me back that very day and scheduled an appointment with Ms. Terri Hagen, the designer. Terri came to my home within a day or so, was on time and extremely professional. She measured the space, suggested some great options and had a drawing to me by that evening!! Unbelievable! I gave her the go ahead, and she set up the install date of March 28th which was almost quicker than I needed. The installer came out on the exact date, was on time, performed the install and cleaned up his mess in a very professional manner. The entire experience from start to finish was incredible, and I really appreciated all the players involved! Terri also gave me the name of a wonderful painter so I could get everything painted before the closet install.
Description of Work: I had a custom closet organizer installed in a guest room closet for much needed extra space in my condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$997

Dolores H.
09/2013
5.0
closet systems
  + -1 more
I love the results. I had them change the closet a little at the last minute and they were very accommodating! It not fits all my shoes and is so easy to get to my close.
Description of Work: Bedroom Closet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$810

    Contact information

    5585 W. Wells Park Rd, West Jordan, UT 84081


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Closets

    FAQ

    Classy Closets is currently rated 4.6 overall out of 5.
    No, Classy Closets does not offer free project estimates.
    No, Classy Closets does not offer eco-friendly accreditations.
    No, Classy Closets does not offer a senior discount.
    No, Classy Closets does not offer emergency services.
    No, Classy Closets does not offer warranties.

    Contact information

    5585 W. Wells Park Rd, West Jordan, UT 84081