Custom Exteriors Inc

I would not recommend Custom Exteriors, Inc of West Haven, Utah to anyone after my experience with their work. Last summer I had a friend recommend using Custom Exteriors for soffit, facia and new rain gutters on my home. I got several bids on the project but decide to spend a little extra and use Custom Exteriors because of my friend’s recommendations. During the quote phase Paul White came out and gave us the estimate. Paul said that the new facia and soffit would resolve my water issues and I wouldn’t have to paint ever again (which turned out to be untrue on both accounts). Paul said that he had been installing facia and soffit for a long time and the work would be exemplary. When Paul finished things started to go downhill. The first problem was obvious to me right away. The new soffit and facia where a nice dark color but I had a white stipe around my house. When I talked to Paul he said that he does not replace the drip strip, so I would need to paint it to match. If he was really such an experience professional, he would have mentioned it up front or painted it to match during the install. (I guess my roofer was really a pro because he painted my vents so they wouldn’t stand out.) The bigger problem didn’t show its face until a few months later when we got a lot of rain. The water was running behind the facia and dripping off the bottom of the soffit, so now I have to worry about mold behind the soffit and facia. I have called, emailed and texted Paul but he just gives me the same story, I will try to get my gutter guy to come and look at it. Its still not fixed. The promise of not to having to paint anymore wasn’t true and my water issues are not fixed. It looks like I will have to pay a true professional to come out and fix it. After hearing about my issues my friend won’t be recommending them to anyone else that’s for sure.