WISE FLOORING & DESIGN

Do not use Wise Flooring! You will spend additional money hiring another contractor to finish the job. Don't be scammed by the fake 5 star ratings. This is a long review but it is completely honest. If you do not have time to read, please scroll to the bottom for a quick overview. We started the process with Wise back in June of 2017 for the install of Manington laminate for our office, kitchen, and living room and carpet for the upstairs, which totaled just shy of 14k that we paid for in cash to Wise. The project is now finished in Sept 2017 and not because it's complete, but because we just gave up in working with them. I have to hire another contractor and pay 2k to fix what they messed up on. Just like the other commenters, we have had nothing but issues in working with every person at Wise. We started with the kitchen first as the carpet needed to be special ordered. They were ones behind schedule/late but we were forgiving and continued through. The process took about a week, which we thought was amazing.....until we saw why it was only a week. When Wise claimed they were finished, the entire floor squeaked, cracked and had extreme flex throughout the entire floor. In addition, the floor and outside the house was a complete mess. They didnt clean up. Juan, their sales rep, stated the flex was normal and they don't clean the floors. He stated, "we don't do that. It's your job to clean". In frustration I called Steve who agreed to come look. Just like other people said, Steve blamed it on our sub-floor, beams, anything he could blame other than his team. I was furious and threatened to cancel the carpet install until this was resolved. He agreed to fix the issue once we found out his installers never prepped the floor when the tile was removed....which is against Maningtons install guide/warranty. Steve agreed to fix this issue but only fixed half of the floor. By this time the carpet came and was to be installed. Supposedly, this installer was the best installer in the state......I fail to see this as the installer ran out of pad and tried to hide cardboard in it's place, uneven carpet, un-stretched and not installed under baseboards in some areas, and visible seams throughout. Overall: 1. Total project is several weeks/months behind schedule. 2. Rude management (they will argue with you and claim everything is your houses fault and not theirs..our house is 4 years old) 3. Wise has been over a total of 6 extra times to fix issues they created. 4. We still have poor laminate installed as half of our sub-floor wasnt prepped. I wonder if Manington will warranty laminate due to this? 5. Squeaky and popping out laminate 6. Scratches and dings all over our house due to careless installers. 7. Visible seams in carpet 8. Carpet installer replacing pad with cardboard 9. Carpet installer not stretching all carpet 10. No installer has cleaned up after themselves. Be prepared to clean up after them. 11. Used our $600 rug that was in storage in the garage as a tool mat. Yes..this is completely true. This company should be reported to Utah licensing, BBB and their dealer privilege revoked as they perform poor quality, do not prep and give a bad names for the products they install. Thank you for your time.