Landmark Home Warranty

Landmark took care of the referral to an electrician in a very timely manner. Have only used them twice, but they've been prompt and courteous both times.

From the website to the ease in obtaining information...the Landmark home warranty has been great so far. We just purchased a home that is about 13 years old and with the same original appliances, we wanted to be sure we were covered from any underlying issues. We purchased the deluxe upgrade with a swimming pool coverage as well so it was a bit pricy, but worth it in the event of any appliances going bad. At $60 per visit, we used the HVAC pre-season tune up to get our 3 units ready for the summer (that was actually $120 total, but that information was made clear upfront). We also re-keyed all of our locks for $60 +$10 since we had so many locks to re-key. Thus far, they have been very quick to answer the phone when called and very prompt in giving us information and arranging appointments. In the case of the HVAC, they gave me a few options actually and I was allowed to research the HVAC companies here on Angie's List that they worked with so I could cherry pick who I wanted working on our system, which was comforting. I would recommend them for a home warranty to others, I have not run into any issues and their coverage is spelled out very clearly, which you can see from the website before you even buy services. My personalized coverage package was the same wording as what anybody can get to from going on their website. I just checked again, this is the webpage: http://homeowner.landmarkhw.com/Home-warranty/sample-contract if you go there and put in your name, e-mail, and zip code, it allows you to directly download a "sample contract" for your state and it is identical to my coverage contract. I researched a lot before I went with a warranty company, but based on reviews I read and how clearly the contract spells out what's covered, and what's NOT covered, I decided they were the best for us.

So far, I have been happy with Landmark Home Warranty. I have used them three times since purchasing the warranty. Each time I have to pay $60 but all repairs were made with no more money being required. They are fast on answering my on-line issues and provide the name and number of the repair provider. Only concern I have is that I don't have any recourse but to use their repair shop. For my last repair, a leaking water heater it took 8 days for the repair which I thought was too long. Especially, since my water heater is in the attic.

I had a plumbing issue and didn't know if it was a plumbing problem, or a general contractor problem. Landmark solved all of my problems by sending someone to handle both situations. The techs were friendly, fast and reliable. I feel better knowing I have Landmark on my side.

He was fixing a separate leak that caused the second leak that required( per landmark ) a second service call and deductible

They said it was due to "neglect". I do not neglect my equipment & had only owned the house a couple of months and had already had the recommended system tune up. Opened up the air handler and it did have a rusted drain pan. Called Landmark and explained that the drainpan inside the HVAC was rusted out. I explained that the unit was a multi-position air handler which had a plastic drain pan for vertical position and a steel pan for the horizontal installation. The vertical position is more common & would never fail because it is plastic. However, this unit installed in the horizontal position uses a carbon steel drain pan which will eventually fail. This is not neglect of the system but rather a limitation of the design (limited drain pan life when in horizontal position). The customer service people were very polite on the phone, but simply would not honor the warranty. When I tried to reason with them (about the 20 year old carbon steel drain pan rusting being an inevitability), they went to the scripted stonewall approach..Long story short, after paying for warranty $600+, $60 for "tune up" service call, $60 for contractor coming out to look at the leak, I had to take care of the problem myself. ..I went to GRAINGER.COM and ordered the secondary drain pan for $30 and they shipped it overnight. I installed it immediately & had air conditioning while I waited for a solution to my primary drain pan issue...You would think that with two $60 service calls already that they could have slid in a $30 drain pan, covered the labor and, billed me for $30. Whatever...The most frustrating part was making multiple phone calls to intermediate people and going for days without air conditioning because they couldn't make a decision. I could have resolved the situation in less than 2 days with no help at all, but was afraid that doing so might somehow void my warranty. ..

Landmark kept us up-to-date from beginning to end. Easy to work with.

The furnace is working well again and the leak is gone!

They've been very responsive to all our service calls and requests since we started using them in late September. My only complaint is that when they had not received payment from the title company, per the contract, in a timely manner they did not notify either the title company or us so we could work to rectify it immediately. It made things more difficult to fix later.

Called them and told them the washing machine was making a really bad noise. The agent told me that they won't service an appliance for noise. So that policy really bit them as three days later the washer seized completely. It cost them a lot to repair it as the tub and bearing assembly had to be replaced, not including the delay we experienced waiting for parts.

Follow up from earlier review. Company called and apologized for problems. They offered me $30 to cover my bank overdraft fee and a $60 future service call . Changed F review to c. Will upgrade or downgrade after I have to use service. Think that is fair.

2 weeks after moving in we had sewage backing up into the bathtub of one of the bathrooms. I called the warranty company and they provided a few options for sub-contractors. The chosen sub-contractor that showed up was on time, very courteous and knowledgeable. they snaked the main drain and then when the line didn't clear, stated that some old cast iron pipe (5 feet) needed to be replaced and a clean out installed. They replaced the pipe in about 3 hours. The warranty company told the subcontractor how much the limit was for the claim and the amount the subcontractor charged, you guessed it, the maximum amount the warranty paid. To boot, once the pipe was replaced, the problem was not solved and we had to pay another $2,000 to another company to dig up the yard, add a clean out and pressure blast the drain, which worked. Had the warranty company not told the subcontractor how much the limit was, we should have had money left over to use toward the price to fix the drain correctly. Any type of insurance company should never tell a subcontractor the total amount of the coverage, it should be up to the insurer to know the maximum amount and work with the sub-contractors to negotiate a fair price, as the insurance companies should work for their customers. Its done, the drain has thankfully, not backed up since. 2 weeks after moving in we had sewage backing up into the bathtub of one of the bathrooms. I called the warranty company and they provided a few options for sub-contractors. The chosen sub-contractor that showed up was on time, very courteous and knowledgeable. they snaked the main drain and then when the line didn't clear, stated that some old cast iron pipe (5 feet) needed to be replaced and a clean out installed. They replaced the pipe in about 3 hours. The warranty company told the subcontractor how much the limit was for the claim and the amount the subcontractor charged, you guessed it, the maximum amount the warranty paid. To boot, once the pipe was replaced, the problem was not solved and we had to pay another $2,000 to another company to dig up the yard, add a clean out and pressure blast the drain, which worked. Had the warranty company not told the subcontractor how much the limit was, we should have had money left over to use toward the price to fix the drain correctly. Any type of insurance company should never tell a subcontractor the total amount of the coverage, it should be up to the insurer to know the maximum amount and work with the sub-contractors to negotiate a fair price, as the insurance companies should work for their customers. Its done, the drain has thankfully, not backed up since.

My furnace sounded like it was going to blow, I called Landmark crazy like to see if they covered the situation and the customer service lady really helped me out. I am new to the area and had no idea what company to call and was happy that Landmark took over and I was called back by the referred company and the tech was out here the same day. The company was A Unique Heating and Cooling and they were so great with lots of experience. I would recommend this warranty company to family and friends...matter of fact my dad called to get signed up now too.

The pool motor was replaced under our Landmark home warranty but it took over a week in the middle of the summer because the company that Landmark contracted with was super busy.

I purchased a new home January 2013 and the builder warranty expires this month. I was looking to pick up a home warranty at the expiration of the current one. After reading Angie's List Reviews and others on the internet, I selected Landmark. Have not used the service as yet, but will review when used. The process of signing up went well, they were very helpful and answered all of my questions.

I had a good experience with them. The online request did work well. They were able to set up an appointment for a repair person quickly and easily. That is pretty much the extent of it, I did not have much interaction with them. The way it works is I pay the warranty company a fee and then I pay an additional amount to the service company. It depends on the size of the problem if it is going to be worth it. I am not thrilled with the price. I will be using them for a year.

*Also it would have only cost me $60 thru Landmark vs $160 that I paid the alternate plumber I found myself. So it COULD have been a good connection.

The call process for service is excellent compared to our last home warranty company and the response time to dispatch a contractor has been as well. Our most recent warranty call was for a drain pump on a washer, the contractor was slow in getting the claim filed with Landmark and a simple call to Landmark resolved that issue with the claim for service being approved by the end of the day. We paid the 60.00 service fee and the part was replaced.||We have been very happy with Landmark, we do have the premium contract plus a saltwater pool.

See the description above. Job completed to our satisfaction. Just not as prompt. Also our fault partly for not realizing the initial phone call was from the contractor. Might help if their caller ID shows the company name or if the company phone responses were more professional identifiable.

this is a scam. they don't cover anything that is likely to occur. i bought at the rec of my re agent, a really stupid waste.

An update to my review.... I did use Landmark, but on my home in Ft. Worth, TX. I do not have Landmark as my Home Warranty company in Colorado Springs, CO. Landmark is a home warranty company. At different times, I have had my disposal replaced, and the washer and dryer repaired. All of this is done with a minimal cost to me. Landmark Home Warranty is well worth the money!

At this time I have nothing more I can add.

They have handle all calls professionally and always send someone out promptly whenever we have a issue with our home. We have been very satisfied.

Short version: Basically, Landmark is the bomb-diggity. If you're in the market for a home warranty, do consider Landmark. Long version: We have put in service requests twice, once for a pest control (just general keep the bugs-at-bay outing) and another more recently to have the element in our service replaced. The service has consistently been excellent every time I have called (right down to the chipper "How can we make your day better" when they answer the phone). Here's an example. Most recently, the element in my oven went out (of course during the Great Ice Storm of 2013 (I'm in the DFW area). We put in a claim after discovering that YES! our oven is covered, and then, we waited (keep reading: happy ending, I promise). We received an e-mail saying who our contractor would be and to call them if we hadn't heard in four business hours. Well, I wasn't expecting a call anytime soon due to the ice, so I waited a couple of days until the road cleared up. Still hadn't heard. So I called, and left a message. Still no response. So, sure, I was a smidge frustrated, but I wasn't sure what or who was to blame for any of this (and, really, in the scheme of things, it's just an oven). The day after I called the service provider, I called Landmark to request a new service provider for our claim. Here's what happened. First, Jenny, the gal who helped me, answer as pleasantly as possible. I then made my request. She looked up the claim, and saw who the contractor was. Her first response was that she would like to contact the contractor to make sure he actually received the claim (remember, I submitted mine during the Ice storm, during which loads of folks lost power). Why? Because of the contractors who service my area, this contractor was her favorite in terms of service and quality. Okay, I thought, I appreciate that recommendation. Let's see. So Jenny called the contractor and got him on the line. Turns out he HADN'T received the service request (and thus may have been confused by my voicemail noting a service request--this contractor is terrific, too!). So Jenny got me squared away. The service contractor called about 10 minutes later. Two days later (I called on a Saturday, now it's Monday), my oven is fixed, and the claim has already been approved. So why the long story? Well, a couple of reasons. First, I wanted to show what quality customer care Landmark provides. This matters to me. A lot. And they've never let me down. But I also wanted to show that they use reputable service providers that I can trust to do good work. The contractor showed up ON TIME (when does that happen?) and completed the work quickly. He was very kind, very polite. He also, I should note, is a Landmark customer himself. I made a comment about how much I like Landmark and he said, "I work with five warranty companies, but I use Landmark for my house and my rental property. That should tell you something about their quality of service." I know $525 seems like a lot of money (cost of buying a new home warranty if not associated with house purchase; and, again, I don't know if they offer discounts for customers who renew), and it is. But in terms of the level of protection and quality of service I receive from Landmark, I'd argue that it is a good value. I'm already saving up a little money each month to pay for next year's plan. On a side note, I found Landmark through research. They consistently received positive reviews unlike many other warranty companies.

We just purchased our home and found out that we had a leaking sink disposal. They sent a technician the next day and he determined that it had not been installed properly. He fixed it and everything is working fine.