AARONS HOME APPLIANCE

No more leaking.

He was excellent. He was on time; he was very nice and informative. He had to order the part and he came right back and put it in and he was great. I will call him back again.

During the time I spend with Mike in the morning I found him to be abrasive and condesending toward me. I felt maybe I was a little over sensitive to the situation and decided to leave it alone. I work the graves shift and at times don't get enough sleep. When I got up my daughter was livid beyond belief. She explained to me her encounter with Mike and how he had treated her when he returned. She did tell me that his customer service was nothing short of rude and condesending toward her. I won't go into her incident at this time. She's not here to relate the information accurately. If requested, I'll make sure it's added. My daughter handed me the reciept. With my experience with Mike earlier that morning and what my daughter had related of her encounter the oven instructions didn't come across very well. In the upper oven, turn the item half way thru baking. As for his other priceless advise, in the lower oven, I should preheat the oven 20 minutes be for using. The reciept is available upon request. After reviewing all the information, I contacted Aaron's and asked for the Manager. I explained to him what happened and how his customer service came across. I was met with nothing but excuses for Mike. Was the oven fixed? Yes it was. Was the tech on time? Yes he was. Was I happy with the experience? Not in the least! Would I ever use this business again? Not even if the service was free!

I called my home warranty and they send out a form to the company and they call me to do the service scheduling. Aaron's called my number I gave them and included the area code for them and when they called they did not dial the area code with my phone number and so they never connected with me until Tuesday and at that point I had already taken care of the repair with another company.

I called the technician and he came out the next day. That was acceptable. He spent about twenty minutes unthawing the freezer part of the refrigerator and the freezer started working again. I thought he knew what he was doing and the price was right.

The company was on time. The job was done satisfactorily. He was pleasant to talk with.