RCI Drywall

I spoke with the owner who indicated he was delivering scaffolding later that day and would give me an estimate later that evening because he would be in the vicinity. I called later that evening and he said he was running late and we rescheduled for the next day. He did not show the next day so I called that evening and he rescheduled for the following Monday, no show or call so I sent a text and he said he could come on Tues. On Tuesday no show no call no text. I have sent two texts asking if he was still interested in giving an est5imated and have received no reply. Normally if I would not leave a negative review if the person had simply responded that he was no longer interested in the job. I have all the texts and initial calls to verify these conversations.

unknown

unknown

unknown

He was great. He did a good job. I would recommend them. I would use them again.

DCI Drywall was great to work with!

I don't know what those other reviewers are talking about. Trent was excellent! He showed up on-time, estimated the job, answered all of my questions, and left with a clear and simple bid. I had so much confidence that he could do a good job that I hired him on the spot. He had all of the materials ordered the next day and delivered when he said he would. His crew was clean, professional, and tidy. My basement was done exactly as he said it would. I would use him again in a heart beat.

He never followed up with an estimate. I called back and left a message about the estimate and never got a call back. As for the response from RCI Drywall, he indicated that he had never met me. It's funny because he happened to know my name. This job was for my place of business, and I have his business card which he left on the day he came to do the estimate. This is the type of thing which infuriates me. These businesses have the time to refute a bad review, but cannot respond to email or phone calls when they've done a bid. Take some responsibility for your poor customer service. It's not like I have a ton of time to just surf Angie'sList and make bad reviews.

Same as above...

The process was very smooth and fair overall. They completed the job as contracted and there were no surprises. They are definitely people of integrity and proud of their company.

They were very professional. They met me on time.

He was a very personable guy. The finished work isn't perfect, but overall it's pretty good.

I was looking for high quality full service drywall at a fair price for my basement. RCI was not the lowest bid that I received out of six contractors. They came in quite high, but after negotiating a little, we settled on a price in the upper average. After talking with all the six contractors and asking questions, I felt most comfortable and confident in RCI. The reasons that I felt most comfortable with RCI are: All the workers are legal which is important to me. The taping and finishing process includes several steps where the walls are finished smooth first, then the custom texture is added after. I felt that the job knowledge that Trent offered was honest and solid and that attention to quality and detail were important to him. As far as the overall service goes, I am very happy. For the most part, they were punctual; there were a few times where they slipped. There are a few things that I wasn't too impressed with. The drywall hanger that RCI used for my job was a bit sloppy. I had to keep after him for missing and covering up electrical boxes and light cans with the drywall. I took pictures and kept mental notes so none were lost, but had I not stayed on top of this, there would be several boxes and cans covered up. He also damaged (roto-zipped) some of the low voltage wiring in some of the boxes and they had to be fixed with connectors. RCI took care of all the wiring fixes in a timely manner, and I have to admit that I could have done a better job at pushing the wires into the boxes further. But, nonetheless they were damaged and he could have taken a few extra minutes to avoid cutting into the wires. Lehi city does an inspection on fastening the drywall to make sure there are enough fasteners to hold the sheets up. They didn't pass the hanging due to several areas not having enough fasteners. This was fixed promptly by RCI, and communication was very good in fixing all these problems. The taping and finishing turned out very well just as we discussed early on in the project, and a very strong point was the very good communication that Trent provided. All the walls were taped and finished smooth first, then the texture was added. Any concerns I had with the hanging were laid to rest with the quality of work that was done with the taping and finishing. I feel that I was able to get exactly what I set out to get which was high quality at a fair price. Sometimes you get what you pay for, and I feel there is value in the money I spent. I would recommend RCI to anyone who has the same objective. There are plenty of cheap services out there to give you mediocre work; RCI is not one of them.