Precision Pools & Spas

Still waiting for someone to return our call. (801) 554-5299 or (801) 550-1866 Need hot tub repair!!

Very punctual and effienct.

The woman in the office that I made the appointment with was very professional and friendly. She quickly made an appointment for the following day. The technician Paul was right on time and called to confirm he was coming. He was very knowledgeable and educated us on our hot tub. He was very friendly with my family. We had our old hot tub up and running very quickly and professionally. The service was a good value and less than we expected to pay. Paul’s service was amazing and we would definitely use Precision pools again. I feel like he was honest and thorough and didn’t try to fix things or sell us things we didn’t need.

Excellent. All is in working order!

He didn't return our call to give us a bid.

It was a complicated fix, since I tried to start up my hot tub in mid December, and I did it all wrong...froze some pipes and valves. They came out quickly Christmas week and did the repairs needed to prevent further damage, then fixed it completely soon thereafter (needed to order parts). Their office staff and the repair tech were excellent! We would use them again.

Good - showed up on time and not too expensive

Did a great job opening the pool and cleaning it.

Doug came out, gave me a bid for the work and we scheduled for couple weeks later. I had to drain the pool down 36" before work started and that took about 40 hours total. Two workers arrived morning of day scheduled, and took down the slide and jack hammered the concrete down 36" around the current 32 year old skimmer. (I had leak detection come out first and he felt a crack and tested with dye at he bottom of the skimmer). Next day two different workers came and cut the Slide Water valve over by the pump, capped them, and poured new concrete around new skimmer. They had suggested we cap that in case someone who buys my home later may want to reinstall a slide or water toy. Third day I could start filling back up, and two came and refinished the top of the concrete deck where slide posts and water supply had been. I am very satisfied as my pool was built in 1983 and the plumbing under the deck itself is not viewable. My pool is working good now, my suction for my vacuum is twice what it was so obviously the tiny 3" long crack they fixed (I saw the piece) was responsible for slow loss of water level and also had slowed the vacuum. Very reasonable and accommodating, and I have scheduled them to close my pool this year. Highly recommend Doug AND his employees.

They arrived on time, which I really appreciate. The pool was opened without any problems and they replaced a broken part. They also did a good job with the initial cleaning.

He showed up on time, called me as he was on his way, and did a great job. Very friendly, answered questions I had about pools in general.

We recently purchased a house that included a hot tub that needed repair. On two service visits, Precision Poll and Spas was able to repair and open our hot tub all for a reasonable price. Great response time and professionalism. I would recommend to anyone with a pool or hot tub.

They responded to my call quickly and on time. However after that, everything went downhill. I have the sense that swimming pools are their thing and that hot tubs are not something they deal with often The technician was courteous and took my calls. The problem was in how long it took for him to get back to me. I had contacted him the week before, he had come out to see what the problem was, then I didn't get a call back or an update from anyone until I called back to inquire. I was concerned about the technician's experience when he didn't get the information from my hot tub manual on parts. When I finally received a call back about the part that needed to be installed and the price, I was concerned and asked him to tell me exactly what part had malfunctioned. Within 30 minutes I had looked up the part number in my manual, goggled the number and found the site where the warranty parts specific for my hot tub was and the cost. Because of the difference in price and my uncertainty that they were getting the right part, I called the technician back to request that he double check that they were getting the right part and gave him the part number. I also asked him to let me know if I should have him come out to drain the hot tub (which was now a cold tub) to prevent the pipes from freezing as the weather was dropping to 20 degrees over the weekend on 2 consecutive nights. I did not hear from him that day and was leaving the next day at noon. I finally called them back the next morning and let them know that I would have my electrician do the repair and I would order the part directly. My husband came up with a strategy to keep the pipes from freezing and we left on our trip. When I hire a professional, I don't expect to have to chase them for information or service. Thus, I have decided that I would not use them for the on-going service on the hot tub or the swimming pool in the summer. I need someone I can depend on without constant follow up.

I thought he would help clean the pool.

The Tech. was nice, professional and honest. he told me what brand, model and cost for the heater he would replace the worn out water heater with and did not charge me for coming out to look at it, but when I called there office, it went to voice mail. I left a message, but they never called me back. I found the brand and model on line. bought it and put it in myself. I saved $1000 over what the tech said they would do it for.

They were prompt and on time for the repair work. They communicated openly and honestly about what they were doing and why and they were also able to give recommendations with good, better, best solutions. To repair the leak, they had to take out the spa filtering system; bust through the concrete floor of the pool house and dig down between 4-5 feet. They found the clay pipe holder had failed and all the dirt/rocks/material came directly onto the pipes which caused them to crack and some had holes about the size of a quarter. Very messy. They are squeezing our repair work in amongst other jobs so we can open our pool by Memorial day weekend. We would highly recommend them.

They opened our pool for the season and provided very helpful insights on how to operate the pool cleaning equipment at maximum efficiency. We were pleased with their service!

We were very pleased with their performance.

From the first phone call to the company to the actual day of the service, they were prompt and curteous. We will be using Precision for other services required for our pool.

Very well. Looking forward to a continuing relationship with this company.

We had a blizzard yesterday, and they are still working today. They are a great company. They are still doing the work on the job. Doug is the contact name that I have been working with. Doug met with all of our family. He returned my phone calls promptly.

I spent around $150 to $200. I thought it was well priced. From start to finish, the work went quite well. Their efficiency was good. They said they would do it at shop, and they got it done in shop. It was of a cheaper rate, and it was done the next day. I installed the repaired motor myself. I would use them again in the future.

Still a work in progress, but so far I'm very impressed with this company.

Sorry if I get carried away here but I am just too impressed with Precision Pools & Spas to simply make a note on how well they did! I didn't have to worry about giving Precision Pools a down payment and then not having them show up, they didn't even ask me for a down payment! Our pool was built in the late 60's and had already been re-plastered once and re-tiled twice. I was tired of fixing the tile every spring and the coping from the previous pool company could be pulled up by hand so I decided to have the pool stripped and the problems fixed. I call three pool companies to give me bids for the demolition, new plaster, coping, and new tile. Two of the companies I found in the phone book and Precision Pool & Spa I found on Angie's List. Of the two in the phone book one responded fairly quick and the other (after two calls) called back after the job was underway. Precision Pools called back within a day. I needed the bid broken down into the major items because I was going to be doing some of the work. Precision Pools was the only one to give me a bid that was what I wanted, was within reason cost wise, and that was flexible enough for me to work with. Doug Heer, owner of the company, brought up all the different division heads to look at the pool so they would know exactly what they would be dealing with. I talked with all the people about what I wanted and the pros and cons of the job. During this process Doug gave me the bid for the job and brought samples of the tile and plaster for us to chose from. Doug gave me a date that they could start the demolition for old plaster and a time frame of how long it would take. I might add that I checked with my neighbor who was in the process of having the same thing done. Their pool reconstruction was already underway. They told me who they had selected and how happy they were with them. Doug at Precision told me they had also bid on my neighbors job but didn't get the job. I am now swimming in my pool and my neighbors pool is still in the same condition as it was when I ask who was doing their job. Services performed included removal of old tile and two layers of plaster down to the gunite. Cutting bond beam for new coping and installing new coping. A new brown coat for the tile bed and new plaster for the pool. The morning they were supposed to start a crew showed up about 9:00am and went right to work. This was during the crappy time of spring which was more like winter but the demo crew, rain suits and all went right to work. The next part involved cutting down the old bond beam so a new one could be poured. Because all the equipment need to do this was already on the job site it was done the next day. They following day the crew doing the coping was on site about 9:00am to install the forms needed to pour the concrete for the coping. The next day Dave, coping guy, showed up bright and early and by the end of the day the coping was done. Next day the crew showed up removed the forms, cut the expansion joints, and sealed the coping. We didn't care for any of the normal pool tile samples, they just didn't go with our yard so I told Doug Heer I would be trying to find my own tile. What I found was a pebble tile which would look great. Doug had his regular guy come up and look at the tile sample and he gave us the ok on it. After I got the tile it was so heavy I wasn't sure it could be hung without slumping. I talked with Doug about my concerns and he ended up bring in a specialist who had used this type of tile before, just to make sure there were no problems. I was impressed! A few bad days of weather and a weekend went by and Clint Seeley showed up to put the brown coat on for the tile. When it was time to lay the tile I went over with Clint exactly how I wanted the tile. When it came time to tile the Jacuzzi and steps I was in the trenches with him and actually laid the tile on the steps. We had a wait of one week for the plaster because other jobs were in front of us. Doug told me the plaster crew would show up towards the end of next week. Thursday came and a crew showed up to pressure clean the pool. They told me they'd be back at 7:30 the next morning. The waste containers showed up by 6am. And the Plaster crew was there by 7:00. One day of plastering and one day of touch up and cleanup and I was filling my pool with water. One thing I really liked was that there was no evidence that I had any work done. No excess material left on the job, no damage from the work crews, no food wrappers from lunches etc. This was not normal. The last time I had the pool done the work crew left their excess coping and mortar buried in my compost pile! My hats off to the guys at Precision!

We were very pleased. The service was excellent.