Intermountain Aquatech Pools & Spas

Do not recommend. I would not recommend doing business with Aqua Tech. Reason: I received a bill for repairs that Aqua Tech did not perform. The only thing they did was come out to give an estimate of what it would cost to repair the said hot tub. There was no mention via the phone, email or their website about a $130 estimate/trip charge. The tech did not perform any service except to write down what I told him I thought was wrong with it. He was here less than 5 minutes and left without leaving an estimate. That was on 8/14/2024. Three weeks later, 9/4/2024, I received an estimate, but we had already repaired the hot tub. We had thought since they did not get back to us in a timely matter, they were not interested in doing the repairs. I told them at that time that we would not be using their service since the repairs were already complete. Again, there was no mention of any trip estimate charge or bill sent to me. On 10/14/2024 I received an email from Aqua Tech requesting that I pay $130 for hot tub services on a bill that was 3 months past due. This is the first time I received any correspondence from them since 9/4. I called them to find out what the $130 was for and was told that it was a trip charge for the estimate. Again, I was never told about the estimate charge, and it does not mention anything about a trip charge on their website, aquatechutah.com. I told them I was not responsible for it and to produce any document signed by me agreeing to the charge. She said it would be taken care of then hung up on me. This was on 10/15/2024. On Friday, 10/18/24 I received a letter from a collection agency requesting the $130 and threatened to report if not paid. Now I’m dealing with a collection agency.

Amazing Service! Aquatech really cares about customers, and I love the fact it is family owned. Their people have tons of pool knowledge and always make me feel comfortable with my pool. I won't trust anyone else with my pool!

Great group to work with during the build (several years ago) and they have been very responsive afterwards for repairs and maintenance.

Highly, strongly unrecommended!

The experience was very unsatisfactory. When I called to cancel my contract they acted as if they could care less.

The entire process was just awful. It took them over 3 months to get the problem fixed and then they still didn't get the problem completely resolved. They even left us with a new problem. We have just had to pay too much money and the problem is still there.

My overall experience was just fine. I have no complaints on this company. The work was done satisfactory. They did show up on time. They took longer than I expected, but it was within reason. I would recommend them to friends and family.