GreenSide Landscaping

(Note: this is a more carefully written version of one submitted several days ago.) No problems at all with their lawn maintenance service. Sprinkler repair? Utter sham, overbilled disaster, technician who could not admit to making mistakes. Then, after our cancelling our contract with them, and telling them why, repeatedly, they kept sending people out---though we already had another lawn service. The disaster: in spring 2020, two sprinkler heads on our north lawn became nonfunctioning; we asked if their sprinkler repair techs could come out and replace them. (Though we know nothing about the mechanics of irrigation repair, we have had numerous repairs/replacements of sprinkler heads, and we knew this would not be complex or time-consuming. ) A lead tech and a very young assistant tech did appear. When they were done, we asked why they were also digging up a line. Because, the lead said, they didn't have the right kind of matching sprinkler heads, had a different kind, so they needed to dig up and replace the line, with one that would match the sprinkler heads they had with them. (I don't know about you, but I would want them to leave the lines alone, just replace sprinkler heads.) (The sprinkler heads we have are various kinds, and not unusual.) We were also perturbed, that, at the very height of coronavirus season, spring 2020, that this lead tech who came to the door wore no mask. But we noted, before they left, by looking out our windows, the two new sprinkler heads seemed to be working well. Later the same day, we turned on the system again for an evening watering; the one the young assistant worked on worked perfectly; the one the lead older tech worked on barely sprouted a bit of water. So, the next morning, we contacted Greenside. Greenside said they'd send them out again to fix. But, incredibly, they said the lead technician had told them we "must have tampered with the line or something." (Very bad sign in a repairman: refusing to admit there is ever the possibility he may have made mistakes. Blaming the customer for your mistakes? Bad idea!) Please, we said, tell him not to knock on the door this time (we did not want to have to deal with maskless lead tech who'd also, outrageously, accused us of "tampering"). We'd be sleeping in, we said. (Why would we tamper? We know nothing about sprinklers. Absolutely nothing. And if it failed the same day he fixed it, well, he'd be the one tampering with it, to fix it, certainly not us.) Unmasked lead technician in his fifties who was sure we "must have tampered with the line" did not the next day come to our door. But after he was done fixing the one sprinkler head he'd failed to properly fix before--he also went mad suddenly "fixing" many other things--which before had been working. Without any agreement from us: taking advantage of the fact we'd ask to not be bothered. And wrote up a bill for hundreds more dollars for what should absolutely have been one free re-repair. He dug up at least one more line, replaced more sprinkler heads, went nuts doing things never mentioned/malfunctioning before. Total bill we were given for all this came to much more, now, over half a grand, I believe, for the two visits, which was all because of two sprinkler heads which once simply didn't work and needed replacement. He's nuts, said my husband. Let's just write a nice letter and tell them thank you for all the incredibly expensive nice work and then never let them out here again. Which we did. Till we came to our senses a month or so later, realizing their tech had completely intimidated us, accused us falsely, and their company supported his bad work, and overfilling. Our complaints went nowhere, with Greenside, so we complained to the fraud department of our bank. But the company produced the nice letter we had written which was our "please-go-away" letter. Hiding our last letter to them, which began: "Dear Greenside, we have finally come to our senses. We will not pay this bill." The bank, which had been very sympathetic about the sudden new work and the billing us extravagantly, was fooled. And at that point, the Covid virus pandemic was at full tilt, we didn't have the energy to pursue the lawn service further. Then--months later--fall 2020--Greenside was out again. Another auto-billed lawn treatment. Though we had made very clear we were done with them. Then spring 2021--two men were outside, aerating our lawn. Sent by Greenside, they said. We had cancelled our contract with Greenside--a full year ago, we told them. Tell them, we said, we cancelled almost--a year ago. And that we now have a fine new lawn service. Note to all: there are good lawn services in town which, if you are unhappy in any way with their sprinkler repair services, will even pay for sending another sprinkler service to repair it for you--just as you like. (With technicians who, when their work fails, don't blame the customer, the same day, when it fails, don't quadruple-bill the customer--when they re-do their work.)

Chris did the spraying. Very nice young man.

Chris spray my property today and did exactly what I wanted. He is a very friendly young man and explained exactly what he did. I would love to have him do work at my house anytime!!

Looking for a quote only.

see above. they were horrible, unfriendly, unprofessional, and seemed to have no idea what they were doing.

This company did a great job with the work. However I have found a leak in the irrigation system, so I called yesterday a couple of times and left messages with the receptionist. I still have never heard back from the guy who did the work.

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Jose said he could add another water line and put it on another timer in the back yard. That improved the coverage a little but we still didn't have enough pressure to cover all of the back yard. I did some research on the cost of the timers and found he had overcharged me for them and had charged me for one timer that was never installed in my system. When I called John Behunin , the owner on this matter he blamed his billing clerk and took $239 off my bill. Bottom line, I spent 1,604.00 on a system that still does not water my whole yard. John, did offer to hook up my system to the main water line coming in to my house for just the cost of the parts which would still be over $400 but I'd lost any trust I had that this would come out any better that his previous work. I paid my bill and we parted company. CAVEAT EMPTOR with these guys.

We used GreenSide for about 5 years. Their product was safe for children and pets, which was a huge plus, and they always called the night before they came to spray so that we would know to open our back gate. We still had some small concerns about our lawn--some weeds never went away and the color varied a lot--but overall we were happy with GreenSide. We recently moved and didn't need their services anymore, but we would have continued using them if that hadn't been the case.

Never Called

They were great to work with. They repaired and right on the money, did what I have them to do and even more. They got my fertilization. They were prompt, on time, and call me if they did not make it through the weather. They did exactly what I wanted them to do and make sure that it was standard in my backyard. I am satisfied on the way they did treatment, handled themselves professionally, and if I got any questions, I called in the office. The guys in the office are nice and helpful. I have a special condition with the dog. They fall in a specific instructions to the letter.

They are a local company, and they are really good, and because of that, they are busier than they can handle. I found them by word of mouth, the owner lived 3 doors down from my daughter. I tried him, and he is wonderful. They redid my son's yard, and they did my sisters yard last June. They do everything from spraying, and they have done tree maintenance for me too. I use them all the time. They put in my whole back yard sprinkler system. Their price is reasonable.

Had Green Side redo my backyard and they were reasonably priced and did a fantastic job. Extremely great to work with. I'm so satisfied I am having them do all my fertilization and pest control as well

As far as good things, they were here when they said that they would be. They guy who did the work knew what he was doing, the follow up was good and they did have to come back and do some more things. They did a good job.

We never heard from them.

It was great. Done in one day and came when he said he would. He was on time.

The whole job was done perfectly and performed on time.

These guys did a very nice job. Bid was not the cheapest but overall seemed to be best bang for the buck. Did nice work. Concrete work for the new walkway was very well done. They used a subcontractor but those guys were great. Some of the plants were smaller than on the bid but they replaced with larger plants without any questions when it was pointed out to them. Also ended up giving me more plants than in the bid but didn't charge more or take anything back. I would have liked the owner to have been around supervising the crew a little bit more. I spent some time making fine tuning adjustments myself with the crew when they had questions. Crew is mainly Mexican with one very good english speaker. Job was well done and professional. Company was easy to work with, personable and professional. I would certainly use again but always take bids on larger projects like this.

Green Side Fertilization tends to my yard. I have had this company for years, and they will always be the ones to take care of my lawn. They are very polite. When I call the office, they come out right away.

This is the first year we have used this company, and so far we are pleased with their work. The flower beds look great!

Over all I thought that it was a very good experience. Green Side Fertilization came to my house and sprayed for weeds. They said that the spray was not harmful for my children or pets. I have recommended them to others.

Would recommend them to do work for friends and family very adequate. They showed up on time, completed the work when they said they would. I felt that they were professional.

I felt that Green Side Fertilization did a very good job. They took a little longer that I had wanted but they were very busy. They did call me though and it took one day to get it all done.