Alpine Pest Control

Over the few years I have had Alpine Pest Control service my yard/ house I have been pleased with the results of the treatment and customer service, but I have never been happy with the way they schedule appointments and the last minute notifications. A postcard arrives in the mail announcing they will be coming to treat my house either the day before or after the treatment has been provided. Never enough time to plan for them to come and be in my home when they arrive. This last February I called to avoid a similar scheduling conflict and scheduled for a specific day. The postcard arrived with a different day and it was the next day so I called in to cancel the postcard appointment and confirm my phone call appointment was still an option. I was told the phone call appointment would still be available and the postcard appointment would be canceled. Upon arriving home the next day- I found an invoice in my door for a service that had been performed. The service was only able to treat the front of my house because my backyard is locked down and the inside of my house was not treated. I called to find out why they came and treated when we had canceled it. An apology was given and my original phone call appointment was confirmed for a few days out. Unfortunately, the phone call appointment was canceled due to weather and rain. So we rescheduled for a month later. In the mean time, I was charged for the service performed for the front of my house. One month later, I was ready for them to arrive knowing that rain was a possibility that day. With 15 minutes left in my two hour window and no rain at my house, I received a phone call canceling due to weather. I was not happy that they waited so long to cancel despite no rain at my house. I asked for a refund from the original postcard appointment and explained that I was going to find another service provider. The refund was never given. After several phone calls with the office and Kent, the owner/manger, I was told that the rain was out of their control and therefore not responsible to provide a refund. I tried to explain again the entire last two months of mishaps and that I never received a full service. Kent apologized but said that according to their records, I have received the re-service along the way. Very frustrating that my preplanning for an appointment so I could prep my house and be there at the time of service was not taken into account. It the past, I have overlooked the scheduling issues. I have flexed and worked around their last minute notifications, but this time I was just done.

They come quarterly for me. Actually they were supposed to come two weeks ago, but I had to postpone them. They are really flexible and great. I just need to call them now to reschedule. The experience is always very good. I pay $73.73 quarterly. I can even call them anytime and they will come out. They always cover their shoes.

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unknown

I had a terrible problem with spiders for over 25 years. Since Alpine has been coming every quarter the problem has stopped. If I need them they come asap. They are very careful to protect the bees I have in my yard!