Whipple Service Champions Heating & Cooling, LLC

Had some issues in the beginning, but we're satisfied at this point.

The pro knowledgeable and quick. Good job! Thanks.

Good work pleasant takes time to do a good job. A bit pricey for me

good job

Over the years I have used 4 different companies for my A/C, heating and plumbing needs. I will be using Whipple Service Champions from now on. James Garcia is a service technician with Whipple. James did a fantastic job on my A/C blower motor replacement and system service. He arrived on time for the diagnostic service on my system. He explained everything to me. (I tend to ask a lot of questions). He gave me a few quote options. I accepted one of the quotes and James was back the next morning to do the repair. He did everything has said he would do. My system is repaired and operating properly. I will be using Whipple from now on for all my plumbing, hearing, air conditioning, drain cleaning and electrical needs.

The gentleman worked in finding the answer to our problem, and he was kind, considerate and knowledgeable. I will call Whipple again because of another service call I made also.

Quick got the job done, good customer service.

I would give zero stars for dishonesty, but one is the minimum. Before you call Whipple, please read this. I had Whipple technician Justin Anglesey come to inspect my AC unit. I informed dispatch that my AC wasnâ t cooling and suspected a bad capacitor. Justin inspected the unit and told my wife the compressor was shot, along with multiple other issues in both the AC unit and furnace. He recommended a complete HVAC system replacement. In his work description, Justin claimed the compressor had bad readings on two legs and wasnâ t kicking on, and that the contactor and capacitor were also bad. However, I know that for a proper inspection, the thermostat needs to be on, which he never checked or asked my wife to turn on. This raised a red flag. Hereâ s how the system operates: â ¢ Capacitor: Crucial for starting the compressor and fan motor. If the capacitor is bad, the compressor may not start. â ¢ Contactor: Supplies power to the compressor and fan. If the contactor is bad, even a good capacitor wonâ t start the compressor. â ¢ Furnace: A bad control board or blown fuse would prevent the furnace from operating, regardless of whether the AC unit turns on. When I got home, I replaced the capacitor and filter myself, turned on the thermostat, and the AC started cooling immediately. The house went from 85 to 72 degrees without any issues, proving that Justinâ s diagnosis was wrong. He claimed the control board and circuit were bad with a blown fuse, but that was also false, as the furnace and AC worked fine after the capacitor replacement. I called Whipple to cancel the unnecessary system replacement appointment Justin set up and requested a callback to discuss his dishonesty. Despite a history of issues with Justin, he continues to represent Whipple. Iâ m considering filing a complaint with the Utah Division of Professional Licensing. Itâ s unacceptable to suggest a $15-20k system replacement when a $31 part fixed the issue. Whipple needs to address this dishonesty before more customers are misled.

Whipple Heating and Air - A Service Whipple Heating and Air was a lifesaver when our AC died on a hot August day. They arrived the next day! Frank and his team were professional and thorough, explaining everything clearly. The quote was detailed and honest - no surprises! The installation crew was fantastic, respectful of our home, and worked tirelessly. They cleaned up perfectly too. I learned so much about maintaining my system and highly recommend their service subscription to clean your HvAC and hot water heater multiple times a year. Great company, great service!

I set up an appointment for plumbing In Salt Lake City- they never showed. When I called to ask why- they had called the incorrect phone number- an old number I had called twice to change. They rescheduled the appointment- but told me to call back to see if they put in the correct phone number- I called several times- it just went to dead air. Very poor service.

Yes they did a great job! Prompt, friendly and efficient.

Appreciate the introductory email with photo of Tech that will be doing the work.

Zachary McBride was excellent. Fast, thorough and friendly.

presently satisfied

Great service! Got the project done on a timely manner. I highly recommend using Home Advisor.

Quality work and efficient!

From the service tech to the installers, everyone was professional and great to work with. Gave me options up front and didnâ t pressure me. Already recommended them to family members. Grade A work.

Great experience from start to finish! The office staff was so helpful in getting a technician scheduled to come out. The technicians were all very professional and polite throughout the process. Awesome job Whipple!

I appreciated Whipple prompt response when I called about a clogged drain. McKay demonstrated impressive expertise, efficiently resolving the issue while providing insights into both immediate and future solutions. McKay exemplifies the professionalism and service excellence of Whipple.