US Top Homes

US Top Homes was great to work with. The crew was professional; they showed up when they said they would and did quality work. They remodeled our basement bathroom and replaced the flooring and they were thorough and attentive to details. The guys were also genuinely kind and they treated us well and made friends with my kids and dog. I would definitely recommend them and we will be coming back to them with our future projects!

We loved our new addition that gave us around 560 extra sqft to the property and a amazing view of the Draper Mountains! Thank you Marcelo and his team to be so attentive to our details! Super recommend

We love our products and services

US Top Homes has no quality control and I feel like a fool for hiring them. I found uneven tile with low and missing grout. Cracks in grout before I’ve even used the bathroom. No caulk around shower fixtures. Electrical connections not in boxes. Visible gobs of joint compound dumped down the drain. Tape, screws, and drywall debris left in HVAC vent as well as left it hanging by one screw with a large gap. Spots that were completely missed with paint and gobs of joint compound on the top of the door casing. I spent many hours scraping paint and joint compound off of tile shower surround and floor, toilet, vanities, sinks, light fixtures, switches, outlets, and other areas of my house. All this after I met with them several times about all the problems with drywall finishing and painting. As I continue to clean and put my house back in order I find more and more shoddy work. I wouldn’t recommend this company and certainly wouldn’t use them ever again.

If I knew how this project would go when I signed a contract with US Top Homes, I would have gone with another company. The salesperson was top notch. The general contractor was responsive to the many issues that arose. The problem is with the project manager who lacks the necessary skills to make sure the jobs are done properly. When things went wrong due to his lack of attention and supervision of the workers, he claimed I had made an error or that the age of the house caused the issue. The poor employees came to a job site with little knowledge of what needed to be done because they were not properly informed or supervised by the project manager. Most of them do not speak English, which makes it next to impossible to direct them to do things properly. This job was supposed to be completed in late November 17, 2022. Today, March 10, 2023 the final correction to the plumbing was made by a master plumber who sub-contracts with US Top Homes. Here are some of the issues I faced: 1. The project manager sent a painter over to "paint the bathroom" one week before he had scheduled the demo to begin on the bathroom. 2. At one point, the project manager advised me he had drywall guys coming to install drywall the next morning. When I advised him the electrical box and plumbing needed to be moved to accommodate the new vanity, he questioned my knowledge. The salesperson advised him I was right on this. I am unsure why he would not know this needed to be done as it was clearly set forth in the contract I signed for the remodel. 3. The project manager OK'd a Kohler shower door for installation. I was out of town when the employees installed it. They put the sliding door next to the toilet and the fixed panel where you need to enter the bathtub. When they corrected it, the door was not closing properly and they damaged the top bar. Their solution was to put plastic plugs in the holes they drilled on the bar. When I asked about the door not closing properly, the project manager claimed it was caused by the tub not being level. That was untrue. Add to that the fact they put in new sub-flooring before they installed the tub. If the floor was in fact not level, why would they not have addressed that when they put in the new sub-floor? He then told me he informed me at the outset I needed a custom door. Also not true. He approved the Kohler door in writing. 4. Upon returning from vacation, I found a large, rectangular stain on the hardwood floor outside the bathroom. I refinished the floors before moving into the home in March 2022. The workers had to stain a small portion of the floor during the finish work. Apparently, they spilled the stain and spread it around in an attempt to clean it up. The contractor had to have a hardwood floor sub-contractor come out. He had to completely redo the area outside the bathroom. The sub-contractor's work was perfect. 5. The hot water pressure changed dramatically when the plumbing was moved. They tried to fix it 2 times and then claimed it was (1) a faulty faucet, which caused me to order a new one; and (2) the fact the water was being pumped up two floors from the water heater in the basement. I pointed out there was no issue with the hot water pressure in the bathtub. They finally sent an employee from the master plumber's company. He corrected the water flow issue in about 15 minutes. It turns out, the US Top Homes employees had not flushed the line properly when they installed the faucet/plumbing. 6. The hot and cold water lines were loose, i.e., not secured to the wall after their installation. I pointed this out several weeks ago. They said they fixed this issue. That is not true. After their "fix," the soft close drawer on the vanity was also not working. The master plumber came out today and adjusted the lines so they are secure to the wall. He changed the fittings to a higher quality as the ones US Top Homes installed tend to leak. Once he completed the repair so the lines were not loose under the sink, the soft close drawer started working again. Turns out the loose lines were blocking the bottom drawer from closing properly. The only reason I did not give a 1-star rating of this company is because the salesperson tried very hard to correct all these issues that arose during the project and the contractor agreed to do what was necessary to correct the shoddy work. For the majority of the remodel, the company did not utilize sub-contractors, but instead uses their own employees who are clearly not skilled in this type of remodel. The tile work and custom shower door were completed by sub-contractors and they were both excellent. If you decide to go with US Top Homes, I advise you to be home the entire time the job is ongoing so you can be the project manager for the job. If you depend on their project manager, good luck.

It went well. They had quality work and they address any issues. They responded quickly.

Really good. They were professional, friendly, and did great work. They drew up a full set of plans, set a work calendar, and checked on the progress of the job every day. Couldn't be happier with how everything turned out and I've already referred them to a friend who needs some kitchen work.

It went like clockwork. Marcelo made many visits to my home to work with me closely to develop and then refine the concept and detailed design of the kitchen. He was personable and showed experience and widespread expertise in the design process. The activities of his team were well planned, coordinated and accomplished with expert workmanship. The work was accomplished in a timely manner and the results were so much better than I had hoped. My kitchen and my home have been transformed amazingly. They removed a bearing wall to open up the kitchen to the living room, and created so much counter space and cabinet space in the process, without stealing square footage from the living room. I talked to many other kitchen contractors but none were able to do it all from A to Z. U S Top Homes was able to do it all, as well taking on other tasks around the house. The price was very reasonable and the price only changed when we added tasks to the original design. I have passed on recommendations for him and for his team members to friends and family.