TECHGUY

Responded promptly to my inquiry, scheduled a convenient appointment & showed up on time. Did a great job of working through issues with a wireless network & printer. Very patient & stuck with me to resolve the issue. Not cheap but worth every cent.

I really like them. I like that they were knowledgeable, responded quickly, and fixed the issue the first time. I had them work on several other projects since the first time I have used them in November.

The hard drive died completely as they were copying it, so they were not able to complete the copy. I was expecting this to happen. They restored all the programs I needed in order to continue my work. The repair was completed when promised, which was sooner than I had expected going in. I have another computer that needs some work, and I will be calling them in the very near future.

Several staff sat in with a meeting of what our problem was, what we needed to know, and if Tech Guy could figure it out for us. We explained that we had no backup of our work going on and our expensive equipment was failing, even though we had multiple servers in place. Frustrated by efforts to get our current IT company in to do the job, they would come put a bandaid on everything and send large bills to us for their repairs. After our meeting we showed him our equipment and contracts, specs of the equipment etc. He went to work looking through things. We had an immediate problem come up right away, and after he tackled that he had a clear understanding of the systems currently in place, their lack of response and ideas to incorporate. Tech Guy (Jeff and workers) have helped us immensely. We have added a few pieces and updated parts, and built a new operating system that is highly functional, up to date, being backed up, monitored both remotely and in the office. (The 24 hour monitoring is a monthly rate) We got our money's worth and peace of mind. He is responsive, thorough, and not out to sell us anything we don't understand, or at a price we cannot afford. And we've not had to sign ANY contract.

It was fine.

Jeff Edwards has been my tech for over 10 years. He has performed installation of complicated systems, he has installed software, and been solely responsible for my computer maintenance. He is unfailingly prompt, kind, and is a master of all things technical. Because of the nature of some of the technical things I do (forensic medicine), I have some programs and applications that are somewhat unusual and sometimes pose technical challenges for me. Jeff is unfailingly able to solve any problems that arise. He does it right the first time. Equally important to his technical expertise are his kindness and decency as a human being. He is an honest man, he is ethical in the way he runs his business, he treats people well, and he is fair with his prices. I feel very fortunate to have Jeff Edwards as my tech support professional. I have recommended him to many other people on numerous occasions, and I will continue to do so. I have worked with many techs on many sophisticated systems since 1990, but no one else even comes close to having the knowledge--and personal integrity--of Jeff Edwards. He is also patient. He has a gift for explaining extremely complex technical concepts to nontechnical people without making them feel stupid. He is good-natured and easy to work with. I met him on recommendation from another tech years ago and have been very grateful to him for his kindness and good care of my system over the years! He gets the highest rating possible from me.

well

It was the best IT experience I have ever had. I have done this in multiple offices in the past and Jeff was not only reliable, but punctual, knowledgeable and price was very reasonable based on other comparables/bids that I had received. He continues to now work for me on a retainer basis and I would recommend his services to anyone that asks, and I have referred business to him.

Terrible. See above!

See above

I called and talked to Jeff. We set up a time and date. He arrived as expected and got right to work. Ultimately he found that the problem was in the telephone co. modem. He called and arranged for a new modem to be shipped. When it arrived, he came back and installed.

It went well but I had to wait about 2 weeks for him to search around for the used Mac.

Great. I would and have used them again. Very pleasant and gave good explanations.

No problems. I would not hesitate to recommend techguy.

I really like him. He has gone out his way to help me. He also takes time to explain things to me so that I could understand.

When I called the TECHGUY, Jeff immediately and courteously answered the phone. We discussed my needs, and made an appt. for the very next day! Jeff showed up on time to do the work, was professional, courteous, and did a marvelous job. Work was completed as promised! I am so happy with his service, and will not hesitate to use him again as the need arises. I had previously used one of the big box stores computer services, with the requirement that payment be made in advance. As it turned out, the work was unable to be completed as promised due to the fact that the service tech did not know how to make it work....NO refund! NO personal service! Talk about getting ripped off! I'm counting on Jeff being around for a long time.

His price included parts and his time. He was super easy to get hold of. He called to talk about my problems and was happy to help me out and get through things. He was very straightforward about letting me know what was going on. He is coming today to do more work.

I thought they were professional and did a good job. No problems since the repairs.

The service and pricing was above and beyond what I expected. I plan definitely to use them again for all of my computer needs.

Except for sound and volume control, my old Gateway laptop computer worked perfectly after TechGuy repaired it. They restored my hard drive and internet connection plus improved my computer performance. They did all this in one day. After I returned my computer the following week to have them fix the inop sound and volume control, TechGuy downloaded and installed the correct software drivers while I waited. I was in and out of their home office in less than one hour. Great job TechGuy!

See above. Would definately use Tech Guys again.

Could not find Techguy's location, might have gone out of business? Instead I went to ICW Computers 6239 South Highland Drive. I had done business with them 3 Years ago when trying to upgrade a computer for my granddaughter. I thought that they may may have gone out business, but they were still in there. I had found them knowledgeable, competent, and Reasonable. I found they had not changed. Grade A+

My computer broke down. I'm a professor at the U and I can address software issues, but this was clearly a hardware issue. The sytem would simply not engage at start-up (e.g., power supply would not activate). Took it in and it was a faulty switch. They fixed in in short order, told me it took about an hour and also performed a few other minor service checks. They were honest, friendly, and followed through with their work. In fact, I thought the price was more than fair. I will certainly use them again. Techguy works essentially out of his home, but he also appears to have a mobile service. However, I delivered the system to his home, so I can't speak about the mobile services he provides.

I called for assistance. The call was returned within minutes. We made an appointment for me to deliver our computer to TECHGUY that afternoon. The work was completely done by the following day. The price was only a fraction of that paid to another company the previous year for similar services and was completed in one day not one week. The price was exactly that which he quoted over the telephone. If I ever need computer repairs again, I will return to TECHGUY and I have given his name to several friends already.

Working with Jeff Edwards is always a pleasure. I have used him for nearly seven years. He is the best, most knowledgeable tech I have ever known. He can solve hardware, software and networking problems effortlessly. He is always pleasant, professional, quick to respond, and he is a good teacher who can explain complex concepts in such a way that they can be understood by the average person. He is honest and fair with his pricing. He listens to the client and meets their needs in the most cost-effective, reasonable and practical way. I have recommended him to others who share my high opinion of him and his skills.