Ritzman Custom Furniture

He did a good job.

The company he contracts with picked up my sofa. They were timely and professional. He never even asked for a deposit. The sofa was returned beautifully recovered in the same professional manner.

My dog had an accident on our new sofa.....something that had never happened before with this pet. I thought I would have to have the sofa reupholstered, as I feared I would never be able to get the smell out. Fortunately, the sofa was covered in micro-fiber. The urine actually soaked thorugh the sofa into the foam cushion insert. I was able to remove the cushion cover and wash it in my washing machine and it came out beautifully, and totally odor free. But I knew there was no hope for the foam insert. I called Reitzman and received a ballpark estimate from Bob over the phone. I took the sofa cushion in the next morning on my way to work. Bob did not have the same density of foam in stock and had to get it from a supplier. I appreciate that he took the time to get a foam insert that matched the density of the existing foam. He completely wrapped the foam in dacron, as I expected, and he inserted it back into the original cushion covering. It fit perfectly, snug, and looked just like new. You can't tell the difference between the cushion that has been repaired and the other two cushions on the sofa. I was able to pick up the repaired cushion the very next morning on my way to work. The cost was at the high end of the over-the-phone estimate, but did not exceed the estimate. The estimate was fairly broad because I had no way of describing, over the phone, the actual density of the cushion insert; and of course, the density makes a difference. Prior to calling Reitzman, I had searched on the internet for custom cut foam inserts and found that I had no idea what the density ratings meant and knew I would not be able to order the right density to match the other cushions; which is why I ultimately went to an upholstery shop to get the work done. I wanted to be sure the repaired cushion would match the other cushions. Bob was great to work with. He even was kind enough to give me some advice on a do-it-yourself upholstering project I have at home. Excellent experience. I will definitely use him again....especially if my DIY projects don't turn out quite as I expect.

Ritzman was on time. He gave excellent service.

If I could give these guys an "A+" I would. They are great!!! The final price came in at the low end of the estimate, but it was the quality of the finished product that wowed me! The gentleman who took care of me is named Earl and he is a Rock Star! Great customer service, exceptional quality and he is really nice! They even had my project completed one day ahead of schedule to surprise me! I will definately use this company again and will confidently recommend them to all of my friends!

I was pleased with his work. He was timely and professional. He did a really good job.

I have a high end love seat that had substandard cushion materials. I took my cushion to Bob to make me a new one. He recommended that we reuse the existing fabric (which was in great condition) and use a heavy duty foam in place of the substandard material. This saved me money and the headache of having to match fabric. The results exceeded my expectations!

He came to my house and examined each piece and gave me a free estimate. All of the work was done beautifully and at a reasonable rate. I am planning on having him redo my sofa. Highly recommended.