Neerings Plumbing & Heating Inc

Did not use

. See above

unknown

Neerings arrived on time and they are very polite. The expert was very patient and quickly went to work. I gave low marks on professionalism because in reading the amps of the combustion inducer, he held the meter close to the motor that seemed to increase the amps reading and then told me that's a sign of the inducer going bad. Could be his lack of experience. The expert from the other company that I went with explained that the ohm meter should be held further away from the motor to get an accurate amp reading. The noise alone of the inducer was a failure sign that he pointed out. Neerings looked up the price for the part that includes service and it was over $1242. Said they would clean and service the furnace too. Seemed high but I told him to order the part. Checked around and found parts for under $300. Next day, I called a couple of service companies that I found on Angie's List. One had the parts in stock and was ready to come that afternoon (Tue, 12/16/2009). They came, their diagnosis matched Neerings but their bill was only $429 - a difference of $813. I called Neerings and spoke with their service manager. I explained that their quote was too high and offered to pay $700 instead of over $1200. Without hesitation, he said no. I said to cancel the service and not to order the part if they already had. He said something about charging me for their visit and diagnosis - around $85. Sounds fair to me. Then he said he would also bill me for overnighting the parts but didn't have the price, which doesn't sound fair or reasonable to me. He mentioned that shipping for parts on another deal was around $700. I felt that he was frustrated with me and was trying to intimidate or scare me. I offered a couple of times to send a check for $100 to close the deal. He would not commit and said he would have to find out what the shipping cost for the parts were and call me back. He said he would call me back that day with details. I never heard from him.

In June of 2008, my water line developed a leak somewhere between the street meter and the exterior foundation of my home. The flow of water was considerable, and I felt compelled to get it fixed as soon as possible. I hired Neerings because their website was appealing and they promised to arrive immediately. They arrived as promised -- a clean-shaven crew of 3 in neatly pressed uniforms -- and the "foreman" told me that the problem could only be fixed by replacing the entire line for a total price of $6534. I gasped at the price, and he told me that I could get a $654 discount if I signed on for a one year "Service Agreement" for the price of $274. The water leak was increasing by the hour, and I felt I didn't have any time to get a second bid. I signed the papers. The crew worked diligently, the water line was promptly replaced, and I paid the bill in full. One week later, after the emergency was over, I decided to poke around on the internet and find out how much I had been burned on the price (I knew I had probably been overcharged). The reviews I read from various sources made me sick. The vast majority of customers who had used Neerings reported outrageous overcharging. This prompted me to call other plumbing companies and get a ballpark figure of what my job should have cost, and I got figures that ranged from $2400 - $4000. I have no idea how this company stays in business--it must rely on victims who are not internet savvy or who are experiencing a major emergency that prevents them from thinking clearly (like me). The story isn't over. About two months after the repair, I noticed that my water bills were running consistently higher (more water used) than a year before. I reasoned that I must be watering my lawn more, and thought nothing more about it until I turned off my sprinklers in the fall, and discovered that my water bill was still reflecting unusually high consumption. In February of this year (2009) a water company employee came to my door and informed me that they suspected I had A LEAK BETWEEN THE WATER MAIN AND MY HOUSE. Sick with dismay, I reviewed my bill from Neerings and read their warranty, which stated: "Workmanship is warranted for 90 days unless otherwise specified." Luckily, I have a friend who informed me that Utah law requires contractors to stand behind their work for a full year. In fairness to Neerings, they did promptly show up and (hopefully) fix the problem -- a leak adjacent to the water meter -- without arguing or attempting to charge for the service, and the workmen they sent to do the job were personable and efficient. That being said, I think $6534 speaks for itself. (I haven't taken advantage of the "Service Agreement" I signed -- I'll forfeit the $274 and hire another company, thanks.)

The plumber was on time and did a good job. All items were taken care of. I had purchased a replacement fixture for the kitchen faucet and it turned out that the original could be rebuilt or the new one installed, for a bout the same cost either way. I elected to install the new faucet. I was surprised to find that the original went home with the plumber, since it remains my property right? A new shut off was installed and a new toilet tank mechanism (brass not plastic). He cleaned up and was very professional. The problem came when he presented a bill for $600 for this work (about 90 minutes).

They came and dug up my water line. They replaced the line with a new copper water line. They did an excellent job. They are very well organized. They came out the same day as I called. They stuck to the bid that they gave me, even though they got more than they bargained for.

To replace a kitchen faucet, we called Neerings on advice of a neighbor who had liked their work. The arrived and quoted $600 (excluding the actual cost of the faucet). I can't imagine how long they thought it would take. Maybe they feel their work is worth $600 per hour. We showed them the door. ADDENDUM: The service name was my mother-in-laws who lives at the home. When we gave the name, they confirmed they had indeed been there.

They were great; they showed up immediately and got the job fixed right away. I did think that the price was a little high for the service provided, but I would still use them again though.

Poorly. Entered my basement to look at requested job and could see I had a brand new water softener, thus the need for a pressure relief valve. Try to talk about purchasing water osmosis system and denigrate my water softener.

On time, polite, extremely overpriced.

The repairman arrived quickly. That is where the positive experience ended. He charged $85 just to show up, then an additional $215 to diagnose a blown fuse and replace it (which we have since learned costs about $3). My wife was so frustrated with him she asked how much it would cost for him to get off our property. Mountain West HVAC came over after this experience (they were the ones that originally installed the air conditioner, but were unable to come over earlier in the day - which is why I called Neerings). He did the same diagnostic test and realized the outside of the air conditioner was dirty. He took a hose and washed it off and the air conditioner runs great to this day (a year-and-a-half later). He felt so bad that I had called Neerings he wouldn't even charge me for coming over. Mike Dixon, at Neerings, agreed that my repairman's diagnosis was so bad that he would refund half the repair fee ($100). It took over 30 calls to finally get the check.

What a complete rip off. They wouldn't return my calls when they knew I was questioning their bill. When I asked if they added a 20% profit fee ($100 in this case) AND an additional 20% 'operational overhead'' fee(another $108.34 on my bill) to every bill, they wouldn't discuss the matter. The bottom line: We paid $586.80 for a 60 minute installation of a $148.60 part. The company overcharged for their services. Every time I hear an advertisement for this company on the radio, I cringe to think of how deceptive and dishonest they were with us.

The were polite and cleaned up. They were very good!

Neerings Plumbing was able to schedule me next day. The technician had the heating element that required replacing with him. He did a good job and cleaned up after himself. Despite that I felt as though the cost of the job was high, I would hire them again if needed.

They came out on time for the call, and the work was satisfactory. However, we felt the cost was very high. We would not recommend to family or friends due to price.

I felt that they were overpriced. I did not get accurate information. Two different people from the same company said different things about the condition of my furnace. I called this company because I had a coupon for twenty five percent off.

It was very poor. They are way overpriced. Also their diagnosis of the fireplace was incorrect. I would never use this company again.

They were very prompt. They completed all of the work in timely fashion. One thing that they could do to improve their services is to teach us some things that we could do to help keep it clean. I would recommend them to friends and family.

I called up Neerings Plumbing and Heating. They were able to come within two to three hours. He sat down with us and explained everything to us before he started. He was here for about five hours, which was quite long. Overall, he did a good job.

I thought this company was very positive. We had a good experience with them. They completed my work in a timely manner. He explained what they were doing after and before he did the work.

THIS COMPANY IS VERY PROFESSIONAL AND DOES HIGH QUALITY WORK. I HAVE NOTHING BUT POSITIVE THINGS TO SAY ABOUT THEM. THEY WERE VERY NEAT AND CLEANED UP AFTER THEMSELVES. I WOULD RECOMMEND THEM AGAIN AND AGAIN.

THE JOB WAS WELL DONE. IT WAS TOO EXPENSIVE FOR WHAT WAS DONE. THE COST WAS CLOSE TO THEIR ESTIMATE. I WOULD NOT RECOMMEND THEM TO ANYONE BECAUSE THEY ARE OVERPRICED. THEY WERE POLITE AND CLEANED UP AFTER THEMSELVES.

The repairman was very prompt, but the work was fairly overpriced. The person who came out was very nice and polite. He did a great job cleaning up after himself and was very conscientious.

The tech was very polite. I was very impressed with the time that he took to explain everything to me. He wrote everything down and then went through it with me. I was also impressed when I asked him who to call about my refrigerator not working.