Kindness Pays isn’t just a catch-phrase, it’s how we roll. This business isn’t about selling anyone on anything. Salesmanship cannot (and should not) convince anyone to buy a house they do not like. It is, however, about exposure: seeing and being seen. We know how important it is to be first to-and-through. We understand how presentation—staging, photos, and description—can powerfully influence the perception of a home. We seek the widest possible market for homes when selling, and we tailor our search to the individual when working with buyers. Never ever underestimate how emotional this process can be. Our job is to hear your concerns, then negotiate calmly and professionally on your behalf to achieve your goals. We strive for win-win solutions—to get to closing with a happy buyer and a happy seller. We believe our reputation in the real estate community for professionalism and fair-dealing directly benefits our clients. Other agents look forward to showing our listings and receiving offers from our buyers. Mostly, we believe in listening to our clients. More to the point, we believe in hearing what you are saying. After all, this is your life we’re talking about.
We worked with Jan for the better part of a year. Jan was professional and accommodating with her schedule. She followed up with us after purchase and went the extra mile.
Description of Work: Served as buying agent for our first home purchase,
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Kindness Pays Team - Windermere Real Estate
Thanks so much - I can't wait to see how it looks this time next year! Jan
Anita W.
03/2013
5.0
real estate agents
+ -1 more
We had a wonderful experience working with Assist 2 Sell Professionals! Jan assisted us last spring with the sale of our house. She helped us to sell the house quickly (we closed only about five weeks from the day the "for sale" sign went up in front of our house!) and communicated with us along every step in the process. Her fee was much less than other realtors would have charged us to sell our house. When we were ready to look for our new house, she took care of arranging countless showings of houses for sale, based on our locations of interest, price, and our personal taste and expectations for the new house. We were very picky and we had high expectations as we sought out a new place to live. But she really took the time to know our family and find the perfect fit for us. Although Jan was our primary Agent, when she was unavailable another Agent from Assist 2 Sell Professionals stepped in seamlessly to assist us with a showing or whatever needed to be done. All were extremely professional and we only had positive experiences with everyone from Assist 2 Sell Professionals that we worked with. In the end, it was a house Jan found for us (one that we would not have found on our own), that we purchased for our new home. She worked very hard for us and we are extremely happy with the results of all of her hard work!! We would recommend Assist 2 Sell Professionals to anyone!!!
Description of Work: Jan (Assist 2 Sell Professionals) Assisted us with the sale of our house. She also helped us to find our new house. She did an exceptional job of keeping us informed throughout both processes. She took care of all of the paperwork and arranged both closings. She arranged all of the showings of the house we were selling and also was extremely helpful, answering all of our questions. When we were ready to look for our new house, she took care of arranging showings of all of the houses we wanted to see, as well as showings of houses we weren't aware of that were in the locations and price ranges we were looking for. In the end, it was a house she found for us (one that we would not have found on our own), that we purchased for our new home. Jan worked hard for us and we'd recommend her to anyone!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Kindness Pays Team - Windermere Real Estate
Thank you [member name removed]! I was SO thrilled to find you guys such a wonderful house. It's the best part of my job! Best wishes, Jan Lowe
Jesse T.
02/2013
5.0
real estate agents
+ -1 more
Perfect!!!
Description of Work: Jan did a wonderful job helping me find my new home. She was there to assist me throughout the whole process & she answered any questions I had thoroughly and promptly. She was great to work with and I certainly will recommend her to any family or friends who are looking to buy a home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$182,500
Eric J.
02/2013
5.0
real estate agents
+ -1 more
Jan is the most professional and truly helpful real estate agent we have ever had the pleasure of working with. We had the challenge of shopping for a home in Salt Lake City from out of state and Jan took the time to really listen to our needs and concerns. She immediately became our eyes and ears on the ground and we quickly grew to trust her judgement completely. Throughout the entire process, we felt Jan was our true advocate. Her uncompromising commitment to us as clients and extremely detailed knowledge of the market and neighborhoods were invaluable in the little time we had to house hunt. Foremost, we have appreciated the way Jan communicates. She is timely, thorough, and so enjoyable to engage with! We will absolutely refer friends, family, and associates to Jan and she and her team will have our business when the time comes to move out of our beautiful new home!
Description of Work: Jan Lowe helped us find and purchase a home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Kindness Pays Team - Windermere Real Estate
It was such a pleasure working with you both! I'm looking forward to continuing our friendship. Thank you for your kind words.
Lex T.
11/2012
5.0
real estate agents
+ -1 more
Our real estate transaction was a roller coaster ride of several months! It involved selling our home and negotiating on our new home. Jan stuck fast with us and did a phenomenal job! I would not hesitate to work with her again or recommend her to friends and family looking to sell!!
Description of Work: We contacted Jan in April 2012 to price our home in SH. She was one of four agents that we met with to decide if we wanted to make a move. We decided to wait to sell until we had found something suitable. We found a house in late June and listed our house with Jan in early July. I was really impressed with Jan's analysis of the housing market; it was based on numbers and facts as opposed to emotion and feeling. I also knew she had been around the SLC market for a long time and she proved that she knew her business. For these reasons, we chose her as our realtor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,995
Sandy D.
11/2012
5.0
real estate agents
+ -1 more
Jan Lowe was terrific. We didn't know if we really wanted to take this step. She showed us what was available based on what we descibed to her and let us work it out before we finally committed. Sell was easy and new home was found. All of this was coordinated by their office and went very smoothly. How they charge for services is different that other real estate companies and the savings were significant. Great service and response to our needs. Really good understanding of neighborhoods and what to watch for in buying an older home.
Description of Work: sold my house and helped find and buy new house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Kindness Pays Team - Windermere Real Estate
I miss having you guys in my car. Hope you're loving your home!
10/2012
5.0
real estate agents
+ -1 more
Still trying to figure out the "catch" or the difference between Assist 2 Sell and a traditional realty company; other than the fact that Assist 2 Sell charged half the amount of a traditional realtor. We have bought and sold a number of houses, and Assist 2 Sell provided all the same services at the same quality as we have experience before. They did extensive research to provide comps and guided us in determining our listing price. We were out of town for a good portion of the time our house was on the market, and Assist 2 Sell handled everything. We dealt with a number of their personnel and every single one was professional, knowledgeable about our property, and responded in a timely fashion. When we received an offer, Assist 2 Sell was very candid about assessing the offer and offering guidance. At our request, Assist 2 Sell arranged for us to close ahead of the buyers and provided a Power of Attorney for us to use at closing. After the buyers completed the closing, we received confirmation from our mortgage company that we are paid in full, the proceeds from the sale has been wired into our account, and I am still left wondering, "what's the catch?". For us, the only difference between Assist 2 Sell and a traditional realtor is that Assist 2 Sell charged us half what a traditional realtor would have charged.
Description of Work: Assist 2 Sell was the listing realtor when we sold our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,995
Juan T.
08/2012
5.0
real estate agents
+ -1 more
Assist2Sell helped me with the Short Sale of my home. Their experience and hard work made all the difference in selling my home. They were always on top of things from the first day until closing. They negotiated with the bank directly on my behalf and walked me through the entire process. My mortgage was underwater and they found a buyer, submitted the offer to the bank and got the approval. I am very satisfied and grateful for their services. You will not be disappointed with their work. I highly recommend them to anyone considering a Short Sale.
Description of Work: Assist2Sell helped me with the Short Sale of my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Edward G.
08/2012
5.0
real estate agents
+ -1 more
Great!
Description of Work: Fred and Jan Lowe | Assist2SellJan does a fantastic job through all aspects of the buying process. She assisted us with finding our first home in Sugar House nine years ago and again through the difficult process of finding a new home. She does a great job of forwarding listings, providing honest input on the value of the home, providing great input on areas, suggesting best strategy for the offer, and really acting in your very best interest with no exceptions. Her local knowledge, responsiveness, and commitment to doing what is in her client's best interest are greatly appreciated! I do really recommend Jan for this area!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500,000
Andrew K.
07/2012
5.0
real estate agents
+ -1 more
Very well. They went above and beyond to make sure we had a great experience. I would highly recommend using them to sell your home.
Description of Work: Real Estate Agent
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,995
Brent J. J.
07/2012
5.0
real estate agents
+ -1 more
We contacted Jan in April regarding selling our home. We were exploring several options at the time (keep it as a rental; put it up for sale with renters still in it; sell now; sell later, etc.), and the assistance and expertise that Jan gave us was critical in providing us the best data to make our decision. In comparison with the 'don't ask questions, trust us, we know what we're doing' attitude that I have received from other realtors that I have worked with in the past, Jan's responses were always documented and thorough, and gave me the information I needed to come to the right conclusion for our family. Jan gave great advice on low-cost/high impact things we could do for our home to get it to show better as we put it up for sale. We followed her advice, and boy, did it work. We listed our house on Friday, had 3 showings on Saturday, an offer on Monday morning, a signed offer Monday night, and had closed less than 3 weeks later. While I think we got lucky with the right buyer finding just what they wanted in our house, I also don't underestimate the value of the knowledge, expertise, and service of Jan in guiding us through the process and ensuring that everything flowed smoothly. We couldn't be more pleased. And if all of this weren't enough, we saved almost $4,000 over what a traditional 'full service' broker would have charged us! Like I said, when I have real estate needs in the future, Jan and Assist 2 Sell Professionals will be the first ones I call!
Description of Work: Jan and Assist 2 Sell professionals worked with us in selling our home that we had been using as a rental (as we had been unsuccessful selling it a couple years prior). It was stellar service from start to finish. They provided expert advice, market knowledge, and contact and support throughout the entire process. I only wish we had used them when we tried to sell the first time a couple of years ago! If ever I have real estate needs in the future, Jan will be the first (and only) one I call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
michelle A.
06/2012
5.0
real estate agents
+ -1 more
Above my expectations
Description of Work: First of all I want to say thank you to Jan, you are truly a professional and I look forward to working with you in the future. I contacted Jan with regards to putting my house up for sale, however after research Jan uncovered that putting my house in the market today was not the best decision. This is a true professional one that gives honest advice and does not mislead. Not only did Jan provide me comps but she helped me understand the Utah market. I know that if I ever need another property in Utah or time has come to sell the one I have I will only call Jan and her tea. I highy recommend Jan and her team to anyone.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Kindness Pays Team - Windermere Real Estate
Thank you for your kind words! I too look forward to working with you when the market conditions are right. Best wishes, Jan Lowe, Associate Broker
Sarina K.
06/2012
5.0
real estate agents
+ -1 more
Overall 8 out of 10. We were not actively looking but when we found a place we were interested in they were responsive and helped us through the bank-owned negotiation.
Description of Work: Helped us purchase a bank owned home. Negotiated with Fannie Mae and was the buyer realtor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1
Andrea G.
04/2012
5.0
real estate agents
+ -1 more
In the current real estate market, Jan actually made the experience enjoyable for us. We learned so much about how to buy and sell a home. If you are looking for a realtor, look no further. Jan has the entire package, and will be there to support and educate you every step of the way.
Description of Work: Jan provided real estate services for us when we sold our home, and we couldn't have asked for a better realtor. Jan's knowledge of the area, her honestly and her responsiveness put us at ease during the entire process.
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FAQ
Kindness Pays Team - Windermere Real Estate is currently rated 5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Yes, Kindness Pays Team - Windermere Real Estate offers free project estimates.
No, Kindness Pays Team - Windermere Real Estate does not offer eco-friendly accreditations.
No, Kindness Pays Team - Windermere Real Estate does not offer a senior discount.
No, Kindness Pays Team - Windermere Real Estate does not offer emergency services.
Yes, Kindness Pays Team - Windermere Real Estate offers warranties.
Kindness Pays Team - Windermere Real Estate offers the following services: Real Estate Brokerage, Marketing, & Sales