Kalia Flooring & Design Center

I’m not sure what this guys issue it but good luck getting an estimate from him. I had him come measure on a Wednesday said he would send me an estimate by end of day Thursday. He’s text message friendly so Thursday afternoon I texted him saying I haven’t recieved the estimate and sent my email email address just Incase. No response. No email. Saturday I called and he said that he would call me Monday, which was fine. Monday came I still did not hear back from him so I called gave him my email again, he said that he would send it in the next 10 min. I mentioned he said that he would have it to me last Thursday and asked if there was a problem? he told me “no that’s great” literally. An hour and a half later still no estimate. I called and left a voicemail and followed up with another text message with my email again just incase. No response, No call back and No estimate. So now a day shy of a week still nothing. It’s to bad because although I only seen him for a few minutes and briefly talked on the phone he seemed like a nice guy. This really is a bit excessive. I’m an understanding person and a simple explanation would suffice. I have No idea what this guys issue is. It has me really annoyed.

Kalia Flooring has a very low key, relaxed atmosphere - no high pressure sales people. Displays in their showroom gave us the information we needed to make a good decision after having been to 5 or 6 other dealers. We picked Kalia because of the price but received good service, rapid delivery of the product we wanted, and continued advice and help as our do-it-yourself project proceeded. The materials we ordered were delivered exactly as we wanted it staged in our workspace - it took a little more effort for Kalia but they did it without hesitation. The flooring we ordered was of good quality but at a reasonable cost - high value. The flooring was well packaged and even though it came from the west coast there was no damage that we noted. We used the staple gun offered by Kalia (at no cost). It had been well maintained, and it worked fine throughout the project. Finished product looks great! Overall, a very positive experience with Kalia. I would definitely recommend them.

The owner and people in the store are very knowledgeable and helpful. Had great ideas and really helped to come up with some great combinations of flooring, tile, etc. However, the installation scheduling was difficult and we had to have the installers come back a few times to get things just right. On the negative side, getting responsiveness from the installers was a real hassel. On the positive side, they stood by their work and eventually got things done and it looks great. great quality.

Scott never called. We called twice over the course of two weeks trying to attain a day and time for the measurements to take place. We were never called back.

Never answered nor returned my calls

They were competitive with their price and they have a nice variety of choices and products. They have a good display where you can go and see them. They have been in business for years so they have the knowledge and that was important to us.

We chose Kalia because of the expert assistance at their showroom, where we were shown many options along with explanations of things to consider when laying carpet in a basement family room and guest bedroom. The floor refinishing subs did an excellent job restoring the hardwood to its original finish. The carpet installers also did an excellent job. Both groups had many years for experience in their trade and the quality of work shows.

He was very professional and arrived on time, but there was some additional square footage that was not accounted for and would be an extra cost so I could not proceed with the deal.

Pretty good. There was one flaw that they never came back to fix, and we just let go.

Called to get an estimate over the phone and was quoted $2000.00 for about 320 square feet including 11 stairs for labor only (we had already purchased the wood and everything needed. When the man came in person the quote jumped to $3300.00!! I was baffled. I asked why and he said, "you'll save $700.00 if you do t do the stairs." I got online and found a company to do the same job for $885.00 total!! The cheaper company did an amazing job! Watch out for companies that price gouge you!!

Best carpet experience. Professional an thorough.

They had the best price out of about 7 providers. They did a very good job. Scott was extremely helpful and accommodating. I would highly recommend. The one thing that is weird is that they ask for $100 up front to do a bid, so you should do some of your due diligence up front before laying that down.

Great provider for the do-it-yourselfer. Wholesale prices. Great products. Great advice. Very reasonable rates on the nail gun rental, I think I had the gun for about a month. Sometimes Scott is a little hard to get a hold of but he's very busy so that's understandable. I finished 2 rooms and a hallway, approx 400 square feet with an underlayment that reduces noise. The engineered hickory had a very nice distressed look, came in three different lengths and 3 different widths. It looks fabulous.

In a nutshell I would say the products I received are great but the service was definitely lacking!! Here's the long version: I bought thousands of dollars worth of wood flooring at this store. Scott is the only worker there. I was never called ... MoreIn a nutshell I would say the products I received are great but the service was definitely lacking!! Here's the long version: I bought thousands of dollars worth of wood flooring at this store. Scott is the only worker there. I was never called to be informed when it was ready to be picked up. I had to call myself weeks later and check on it. I also ordered tile from Scott and was never called again. I had to call him to see if it was ready to be picked up. He said he'd check on it and call me right back and never did. I had to call him back days later. When my husband went to pick up the wood floor he was told that the tile would be in first thing in the morning. So I went to pick it up LATE in the afternoon the next day and it wasn't there! He said it wasn't there yet but I was welcome to go pick it up at the warehouse. Are you kidding me? So I told him to please call me when it came. He NEVER called. I had to call him (again) the next day and he said it was there. When I went to pick it up it was out in the back of his truck in a bunch of ice and snow. As he was putting it in my van I noticed it was the WRONG TILE! Then he goes and makes me feel like it was my fault for ordering the wrong color. I never even looked at that color! He never even apologized! So I had to wait again for the right tile to come in. This time I said "Are you going to call ME or should I call YOU?" He said, "Yeah, get in touch with me next week." So I did. And guess what happened when I called him? He said he'd call me back and never did...SO FRUSTRATING!!! He finally returned my call a week later after I left him a message. What a joke! When I spend thousands of dollars at a store I expect to be treated right. I was planning on buying more items from Kalia Flooring (which would be a couple thousand dollars more!) but he has lost my business and I will NOT be recommending him to anyone! Save yourself the headache and go buy your items somewhere else. UPDATE: April 2014, My husband needed more of the hardwood we bought from Scott and he refused to work with him because I gave him a bad review online (luckily we can get more of the same wood anywhere). The reason I gave him a bad review is so people would know what they're in for. He doesn't care about his customers and frankly he's a jerk. I can't recommend strongly enough that you DO NOT work with him and find someone who actually cares about their customers.

Our experience with Kalia and it's owner, Scott, was horrible - it was the worst example of a lack of follow through, integrity and reliability that we have seen in the home renovation materials industry. Given the overall strong reviews we have seen from others on Angie's list, we were that much more surprised and disappointed. We are not sure the reason(s), but this is not how we expect owner-operated businesses (or any business) to conduct themselves. We are remodeling our home, and went to Kalia to purchase flooring - hardwood, carpet and tile. We got as far as the hardwood purchase, even though the price was significantly higher, we felt the product was high quality and went against our initial instincts on the poor service were receiving, given the reviews we had read. It deteriorated from there. After having to wait after two committed delivery times were missed (no call or message), we received the hardwood. We then were ready to move into purchasing carpet; however, the two samples we had looked at earlier had now nearly doubled in their cost per square yard from two weeks earlier. When we pointed this out to Scott, we were met with a vacant stare. That ended our further flooring business with Kalia. During the installation of the hardwood floors, we found that we needed to order more transitional pieces. As we had purchased the hardwood through Kalia, we had to go back to Scott. He could not have cared less about helping us, and the pieces he said would "be on next week's delivery" ended up taking 3-4 weeks - again, no call, no message and certainly, no apology. We were stunned (and still am) by the treatment we receive. It was disrespectful, deceptive and insulting. I don't know how Scott and Kalia stay in business.

Scott Heath the owner came out to our home the next morning after visiting his show room to measure and give us a bid. He honored the Angie List special and $100.00 for the bid towards the work. WE ordered the wood and it was delivered within 5 days. We had the wood acclimate for 3 weeks. His team of 3 professional men came early & on time on the date promised. The work was done in 4 hours. They left our home once we inspected the work was done to our satisfaction, orderly and clean as if they had not been there. They cleaned up the saw dust and packaging and took all of it with them. We are extremely pleased with our beautiful floor. We hope to have Kalia Fooring do more home improvements in our home soon. We highly recommend this flooring company. The price was extremely good for the high quality of wood plus installation. They even tucked our carpet where it met the wood without charge. Scott, to my surprise gave us a wood floor cleaning kit without charge which I really appreciate! As a side note; we did all the preparation of removing the carpet, nail strips, and baseboards before the install. Kalia will do this for you for a small extra fee if you cannot do the prep before yourself .

Not only was Scott helpful but the installers were great. They had finished a job early and asked if they would be able to start our job. The flooring looks amazing and the attention to detail by the supervisor was better than we could ask. He made sure all the planks matched up and there were no gaps. Very pleased.

Slate tile in entry way was beautifully laid however they didn't remove the baseboards before they started. A different crew was used for the tile and wood. The coordination was not smooth. They did not install the baseboard we picked out but we decided to accept it instead of requiring them to change it. The transition from the tile to the wood was not well planned and required the addition of a wood piece that does not look as good as we expected. The contractor was hard to get hold of and called late the night before to inform us that the workers would be on site the next day. The wood floor install was very poorly done. The more we live with it the more we realize how bad it is. The botched transition from the tile to the wood is an eyesore and is very upsetting. We plan to rip it out in the future when we do more remodeling. Obviously, we will not use this contractor.

Scott was great to work with. I needed carpet in my basement and only had a week to get it done before my daughter's birthday party. He was great to work with, reasonably priced, had a nice selection of carpets in stock and his guy showed up and completed the project on time. The carpet is beautiful and gets compliments every time!

I was delayed getting this in, but their team was never delayed.The quality of service was exceptional. Enjoyed workin with them. They were talented, professional and personable. I would use them again in a New York minute. The quality of the work was excellent, they knew what they were doing and when to get it done. Highly Reccommend Mike

My husband and I checked out two recommendations from Angies list and after visiting both we decided to have Scott at Kalia Floors and Design contract our work.. Our home is older.and he was very knowledgeable, prompt for his appointments and was interested in our project. Since we were replacing tile on a bathroom floor; wood in a kitchen and hall; and carpet in a bedroom and on a stairway, we wanted someone who could provided capable installers for all three projects without us having to go to multiple locations. We had done some research on the various types of wood flooring that would be available to us before our search began. When we were at the Kalia showroom, Scott took the time to explain the various types of wood he had available and discussed the pros and cons to each type of wood and which type of wood he felt would be best for our situation, living conditions and installation. Our estimate and final billing was itemized and there were no surprises. Each part of the procedure is priced separately so it was possible to adjust our installation preferences. The installation dates were arranged for our convenience and the installers came when scheduled. The work has been completed and we are delighted with the outcome of all three installations. The tile installer was especially helpful and skilled in arranging the various sized tiles we had selected. We wanted our wood floor installed on a special angle and again the installers accommodated our needs. It worked out beautifully and we are very happy with how it looks! All finishing touches were taken care of by each installer. Scott is actually the contractor and has very capable ?subcontractors? who work for him. They were all very professional. My husband and I would highly recommend Scott and Kalia Flooring.

We are extremely impressed with Kalia and the quality of work that was performed. Scott worked with us to set up an installation date and time that was best for us, and was very knowledgeable and involved in our decision making process. He was also available at all times and a great communicator . He made sure we were aware of all costs involved so there were no surprises. We were especially happy that at the last moment, we decided to install tile in the entryway downstairs, and Scott was able to make that happen within 48 hrs, so that the tile could be installed before the new carpet was installed. Both the carpet installers and tile installers were prompt, professional, and meticulous in their work. We are very pleased with the final result and will definitely use Kalia again for any future flooring projects. To top it all off, Kalia also gave us the best price!

All went well. The ordering went great and my husband picked up the tile. We are doing the installation ourselves.

Scott really has vision! I wanted a tile with a finished edge for window sills but I wanted something other than the old style ceramic tiles that other stores kept showing me. He listened and right away showed me the perfect tile to use. I couldn't believe it was so easy! He gave me some instructions as to how to cut the tile and application information also. We will install it this weekend. As homeowners, we know that you are always improving and replacing, and it is great to find someone like Scott .

These guys showed up on time. They went above and beyond. There were some spots in my bathroom floor that needed fixed and they did it for free. They did a fantastic job!