Just Right Heating & Cooling

Just Rite Air went above and beyond my expectations. A couple of years ago, I met with a competitor of Just Right Air to get a quote on a new furnace and air conditioner installed. It was the worst experience that I have ever had.

Tech was polite and answered all my questions. Serviced my furnace in a very professional manner. Would use them again and have recommended them to family and friends.

It was great. It was just as they explained it when they put it in.

We purchased a Trane high efficiency furnace and air conditioner from Just Right Air in October, 2014. We solicited five bids from local contractors for the installation. Tom Talboys, Salesman, at Just Right Air was the only person to actually measure and calculate my home's requirements. Just Right Air provided a very fair bid for the job. Frank, the technician, and his assistant were on time for the installation and completed the furnace the first day to ensure we had heat during a dip in the temperature. Frank's installation work was excellent. Frank took the time to do a quality job and it was done very professionally. He was very careful not to cause any damage to our carpeting or furnishings. He explained the operation of the furnace, air conditioner and a new IAQ touch screen thermostat and offered help if we had any questions. We had a very positive experience with all of Just Right Air's personnel. We would recommend the company to anyone wanting a quality, professional installation at a fair price.

The other Sunday was a little colder and time to check out the furnace and I found that the furnace didn't turn on. Monday I called Just Right Air and spoke with Erica. She answered the phone using her name, indicating that the call was important to her and that she was taking ownership of the call and my situation and not just "passing the buck". On a side note I have been doing some form of Customer Service since 1958, Yes I'm that old ;-) so I know my stuff! Erica listened to my sad tale while I explained that during my trouble shooting I had concluded that the problem was the furnace and not the thermostat. She asked if I would like to talk to one of the technicians in case it was fixable by me. Clearly they are not interested in getting your money on a phony service call, just providing a great service. We both concluded that it was the furnace and I set up an appointment for an estimate. Tony arrived the next morning and provided me with an estimate which met all my needs and was priced accordingly. When Frank arrived with the new furnace he got right to work and although I was not there when he finished I understand that everything was just the way it should be and done on time. When Tony and Frank were in my home they treated it with the respect it deserved and wore shoe covers while they were there. I am really pleased with their work and their service. In the event that the A/C goes out I will ONLY consider Just Right Air. Not to use Just Right Air is just plain NUTS. GREAT JOB FOLKS YOU ARE AWESOME.

My daughter has only a half day off per week. Setting up appointment for home maintenance can be hard because the times are so ambiguous. Just Right Air came on time, performed the service we had bought a coupon for (furnace tune up) and were pleasant to work with. We appreciated their professionalism.

I was really surprised that Tom helped me with my particular needs and costs and helped me find a solution as well as a provider that would make my family comfortable. I would 100% recommend this business to anyone because they assessed my needs and helped me solve my problem - and they didn't make any money on it! Tom was punctual, courteous, and knowledgeable.

The units I received quotes for was Trane brand. A few days later I emailed the technician Jordan and asked for quotes on Lennox brand. I heard back from him on July 16th telling me he would get them to me as soon as he could. I still have not heard a word back. It doesn't seem that this company is too eager to receive my business. I felt they did not come through for me.

A couple of days later I receive a phone call from Tony. (I'm thinking enough time to come up with an excuse because, wouldn't he have told me why the difference on the first email?). He said the reason there was a $900 difference is because this other potential customer already had the wiring needed. I wasn't convinced. Went with another company and they're installing the unit at this very moment :)

The representative spent the necessary effort and time via emails and phone calls to establish what system we needed. There were several choices we had to make, balancing cost and features and we appreciated the intention to provide us the technical information. The thermostat controls are very intuitive and an excellent choice. Within a couple weeks of installation, I was able to test out both the cooling and heating, which were effective. The contractors were easy to work with and did what they said they would do.

These guys never disappoint any time I have used them. We have a 5000 sq ft, 3 level home with an upstairs Master Suite that just bakes in the summer months. In July, August and September, we end up sleeping in the guest bedroom in the basement because the upstairs is unlivable. In the winter, the basement is very cold and its difficult to spend time down there without firing up the space heaters. Unfortunately, the previous owner only installed a single condenser and furnace and it simply cannot keep up in the summer. Tom came over and gave us a consult on establishing a three zone damper system for our heating and air-conditioning system to mitigate the temperature disparity. He was very thorough in explaining how it worked, what kind of results we could reasonably expect and the costs associated. We agreed that it would be a more cost effective and less invasive option than installing an additional furnace in the attic and having to reduct. John, Frank & Kevin showed up for three consecutive days to complete the install. They were on time each day, put down tarps over the carpet and were very clean and tidy. They cleaned up their tools each day before leaving. They were friendly, personable and I felt very comfortable leaving them alone in my home each day after I let them in in the morning. When the install was complete, John walked me through the system and explained the work they had done. Their professionalism and expertise are unmatched. If you are looking for a great HVAC company that is reliable and affordable, give these guys a call!

We had a high efficiency filter system added to our furnace-a/c to help me breathe during our inversions. The technician (Jordan?) was very professional and quick. It was pretty entertaining to watch him build a ductwork section as ably as he did. We are pleased with the results so far. I listed price as n/a because Just Right had what I think will help and was recommended. Price was a lesser concern.

The gentleman who performed the service was very professional and answered any questions I had about the condition of our heating system, as well as suggestions to improve the efficiency when we have to replace the furnace.

The technician (Kevin?) arrived on time with his tools and a smile. He inspected our furnace, cleaned the unit, administered tests to insure the viability of the motors, checked the heat exchanger, changed the filter, reported possible future problems since our unit is 20 years old and answered all my questions and concerns in a professional and friendly manner. I would heartily recommend Just Right air for HVAC repair and service.

They had a one year money back guarantee. They were very thorough about all their options. They only sold premium brands. They didn't pressure us at all, they gave us all the options and took plenty of time walking through our house understanding everything. The only thing they missed, they missed how our house was vented and so they said they would have to come back and fix that if you wanted that fixed. During the big they said it would clear itself out but it didn't.

This company was FANTASTIC, they called me the day I purchased the voucher and scheduled an appointment for the very next day. They gave me a three hour service window, which is very common so I was not upset by that at all. They did tell me that they would call when the technician was about 20-30 mins out. They did just that. The technician, Mike F., was really nice and very personable, he did the work very quickly and cleaned up everything before he left, actually I think that my floor was little cleaner when he left. When he was leaving, he noticed that our front door was a little loose and did not close correctly so he pulled out his tools and fixed our door, which he was not there for at all but my door has not closed this easily in two years. He told us that one of our bearings may be going back and even left us with a quote for the part if we do end up having to fix it. This company I would definately use again and again

Service Tech. Michael came out as arranged diagnosed my problem quickly took out the problem switch and showed me the earwig that crawed in and shorted it out. Told me he had a sealed switch in his truck that would fix the A/C and would keep bugs out. He showed me his pricing catalog and we agreed that replacing the switch would be all that I needed. I thought the price was a little high but because they were through Angie's List and were Gephardt Approved I assumed that I could trust their pricing. He explained that there was a service call fee included in that price (about $70+) so over $200 for the switch and labor. The switch was installed in less than 15 minutes and he left. After he left I found the exact same switch online for $38 to $ 50 including shipping. I contacted Just right 3 times trying to get an explanation of why it cost over $200 to replace a $50 switch but they refused to send me an itemized bill and would not explain. I contacted Gephart and they are getting the same runaround. All I want is for Just Right Heating and Air to validate their charges.

Tom Talboys came over to give me a quote for a new furnace (the existing one was from 1978 and home inspector noticed a cracked heat exchanger so we needed a new one). He did a heat load calculation to find the right furnace size, and showed me consumer reports for the furnace brand he quoted for. Out of 3 quotes all from companies with good ratings on Angie's list, they had the low bid. I don't know the guy's name who installed the furnace, but he was a nice guy and didn't mind me watch him install the furnace. It was helpful for me to see how he did it, since I get to learn where the major components are and how they fit together. I did notice the exhaust flue didn't have a slight vertical rise as I had learned was needed from previous home inspections but he fixed it when I brought it up and was respectful about it. He also lit the water heater pilot light for me at no extra charge.

They were great. Honest with their pricing, courteous and punctual with their service. Went through all the options with me and didn't try to up-sell me. Their actual work was fantastic. They were very detail-oriented and left my place clean and organized. And of course, my heating and AC is ten times better than it was before. Very impressed and would recommend them to anyone.

Dan Deardon (Just Right owner and technical expert) evaluated our system and confirmed their salesman's concern about the common plenum design for our two furnaces, which would make our system inefficient and limit our choices of a replacement furnace. His thorough testing and explanation of the problem convinced me this was no snow job and it would be beneficial to us to fix. He gave us a great deal on the repair. Then he tested my A/C system and found that my two differently sized A/C compressors were operating the wrong zones of my home, which was another thing my last heating and A/C contractor got wrong ten years ago. He quoted a fix for this problem also. This expertise, along with a very competitive bid for the new furnace, convinced me to go with Just Right over two other bidders. The work took 2 days, and I was impressed with the installation guys. They did a clean installation and fixed the problems Dan had found. Living with the new installation now for 3 weeks during some hot weather, we now have a much more comfortable home. The A/C really cools all levels of my home, and doesn't seem to cycle on and off on the top (hotter) floor, like it used to do. After 3 weeks, we had just one complaint: a resonating return air duct, that, with the more efficient return air system was "singing" to us (vibrating) when that A/C system was drawing air. I called, and within a day, we got a call from owner Dan Deardon. He came out to the house again, and fixed the problem himself, with no charge. Wow. Everything I have seen about this company makes me feel that they are the best company around, doing the job correctly and at a competitive price.

Arrived on time. Identified the problem within 5 minutes. Mike was very professional and expained things clearly. HAd the issue fixed the same day.

Jess arrived on time. Spent time to listen to the history of the problem. Then began the diagnostic process. He finally determined the problem to be with a filter that was plugged. Tested the input and output on the filter and determined it was plugged. Once he removed the plugged filter, with a new filter, demonstrated how it should be working..........which it wasn't. Jess was very conscientious and took the time to explain and demonstrate the problem. The air conditioning appears to be working great! I was very impressed with the service. They called ahead of time to let me know when the technician would be here and he arrived as planned. I will certainly recommend this company in the future! Well done!

They went through everything and they showed us what they were doing and where they were putting it. They showed us the product. Everything went fine. They were very knowledgeable. They had to come back once and fix something. They were very good about cleanup. They did it all professionally and they took care of everything. They didn't get anything dirty or messy. It was very fast. They had it done within a day and a half. It is under warranty. We even asked them to add one thing and they did it.

Good service, identified an issue with our system and reminded us that we had a home warranty that would cover adding refrigerant. Saved us about $500.00. Will use again in the future for ongoing maintenance.

They fixed everything and got it running in an hour. He was straight forward and honored the coupon from Angies list.