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EcoStar Green Cleaning LLC

House Cleaning, Floor Cleaning and Waxing, Carpet Cleaning,

About us

Additional contact name - Corey Holyoak. Additional phone - (855) 326-7827. Additional e-mail - info@ecostarcleaning.com.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

CHEMICAL FREE Residential and commercial house cleaning flooring, bathroom, kitchen & bedroom, dusting & vacuuming. Move In/Move Out Services, Post Construction

Services we don't offer

Carpet cleaning, exterior window cleaning, stripping, waxing.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.818 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
11%
3
17%
2
11%
1
28%


Rating CategoryRating out of 5
quality
4.0
value
4.3
professionalism
4.0
responsiveness
3.9
punctuality
4.0
Showing 1-18 of 18 reviews

Mark N.
04/2013
1.0
house cleaning
  + -1 more
Worst possible experience
Description of Work: The Company went Bankrupt and was out of business !!!! I found this out AFTER I paid up front for the big deal, couldn't get them on the phone and drove to their office, only to see an out of business sign on the front door. Seriously... this is what I pay a monthly fee for?????? Mark Nelson

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Karen C.
02/2013
1.0
house cleaning
  + -1 more
I tried emailing and calling them with no luck. Don't waste your money!
Description of Work: This company is a scam. They do not have a phone or an email account. I was never able to get in touch with them.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0

$89

Karen C.
11/2012
5.0
carpet cleaners
  + -1 more
They arrived on time and were in and out in no time at all. My carpet dried very fast and there was no objectionable odor.
Description of Work: They were very fast and did a thorough job of cleaning my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Sounder A.
09/2012
3.0
house cleaning
  + -1 more
As we recently moved out of our house we booked them through Schedulicity for a whole house cleaning, received confimation emails and tried to get a hold of them on the phone. They didn't show and I can't get a hold of them on the phone. They haven't returned phone calls in 2 weeks. I went with a different company and I wouldn't use again.
Description of Work: Ecostar green cleaning cleaned our house for about a year. Every three weeks (about $60 per cleaning) we got a fairly thorough cleaning of bathrooms, bedrooms, kitchen, hardwood floors and carpet. They were very reliable and did good work.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$60

marveen T.
08/2012
1.0
house cleaning
  + -1 more
.com
Description of Work: This company never returned calls. Have called numerous times., tio reach them. Left messages on their machine. Therefore this was not a good deal for me. Would like to have a list of other cleaning companies in the area to chose from. Thank-you Mtray9894@hotmail . Still having problems with logging in information. ----- Login info Mtray9894@hotmail.com mitch1

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$69

Kristina R.
08/2012
5.0
house cleaning
  + -1 more
They were very good and were very efficient. They cleaned all of the floors and my bathroom, which were the most important things to me. I reall appreciate that they listen to whatever it is you would like to have done; some companies will only do what their list says. I continue to use them still.
Description of Work: I hired them to come clean my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane B.
07/2012
5.0
house cleaning
  + -1 more
They come every other week and are very very good. They use green products and are very reliable.
Description of Work: I hire them to clean my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna C.
01/2012
3.0
house cleaning
  + -1 more
I think they may be a good service if you need a quick cleaning before a party or something like that. I requested a deep-cleaning, but I feel like the crew just did a light once-over. I specifically requested that they focus on the bathrooms, and I admit that I am picky but I was disappointed. The crew was nice and exhibited professional behavior, but their appearance wasn’t completely put together.
Description of Work: I had them come for one time cleaning before a wedding; two gentlemen worked three hours.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
punctuality
4.0

Yes, I recommend this pro

Response from EcoStar Green Cleaning LLC
Member, We apologize that you were not completely satisfied with the service. As we are on a timed basis our crew will get as much as they can done in the time frame that was purchased. We are more than happy to send our crew out to your home for a deep clean. Please contact us for an estimate for your home.

Adrian B.
01/2012
2.0
house cleaning
  + -1 more
They did a horrible job in responding to my calls and emails. My phone call was never returned, and they responded to email two weeks later. Therefore, I decided not to hire them for any work.
Description of Work: I purchased a coupon for this company through an online discount service.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0


Response from EcoStar Green Cleaning LLC
Member, I apologize for not being able to get back to you quicker. We had a large increase in appointments during the holiday months that was unexpected. I am still willing to redeem your coupon even if it is expired. Please contact us to schedule your appointment at your earliest convenience.

Bernice S.
10/2011
1.0
house cleaning
  + -1 more
They did not show up. They did not call. They have not returned my call. They do not answer their phone.
Description of Work: This company is very difficult to get a hold of. They rarely answer their phone and never return calls. I had a groupon coupon which is how I happened upon the company. It took me almost 2 months to get the initial appointment. The price was fair and the work was good. I scheduled several appointments for later. However, they did not show up, did not call, have not returned my calls. I WOULD NOT recommend using this company. VERY DISSAPOINTING!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Christy Z.
09/2011
1.0
house cleaning
  + -1 more
They never returned my call.
Description of Work: I called and left several messages.
Rating CategoryRating out of 5

JOAN B.
08/2011
4.0
house cleaning
  + -1 more
They were very pleasant. It seems like they took way too long to do the things that they did. I got 6 hours, so there were two people here for 3 hours. But having had experience with other cleaners, the others went through real quick and got a really good job done. These people may have had a good job done, but they seemed so slow. What they did was good, but it was just very slow. I really expected that they would have been done faster.
Description of Work: I used EcoStar Green Cleaning LLC to go through and clean the whole house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$150

Holly D.
06/2011
5.0
house cleaning
  + -1 more
They arrived on time, got right to work, and did excellent job. They completed everything on my list. I would highly recommend them.
Description of Work: EcoStar Green cleaning has done three hours of house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Kathy K.
05/2011
4.0
house cleaning, floor cleaning
  + 0 more
Well.
Description of Work: Dusting. I had a poor experience the first time around but was contacted by the owner and was scheduled for a return visit. They came back for an hour and made things right and did a good job.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Kathy K.
05/2011
2.0
house cleaning
  + -1 more
Very poor job done by EcoStar. See above.
Description of Work: General housecleaning, dust, vacuum, wash kitchen/dining room floor, clean 2 1/2 baths. I bought this service as part of a Groupon. I had done this also two times with MaidPro who did a wonderful job. EcoStar was very poor. At first I came home and saw the vacuuming had been done and thought okay looks pretty good. I had my company show up later that evening then started over the next couple of days noticing that dusting either had not been done and at or like the piano only the top about the keys was done. My sofa table was not dusted, dressers, dining room table and chairs (I was hosting a Sunday meal) were not dusted. The bathrooms were clean but the master bath shower became dirty with soap scum alot sooner - not sure what they cleaned with. All in all, I would not recommend this company to anyone!

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$50

Response from EcoStar Green Cleaning LLC
I have contacted Member and we will be going back out to her home free of charge to fix the unsatisfactory area free of charge. Member, Thank you for giving us the opportunity to make sure you are completely satisfied with our services. I apologize again for not meeting your needs on the first service. We look forward to coming to your home again to show you why we are the best. Stacie Holyoak, Owner stacie@ecostarcleaning.com 801-971-5195

Derek B.
04/2011
3.0
house cleaning
  + -1 more
Cleaning crew arrived earlier than appt. They were friendly. They cleaned some things that were outside the priorities I set for them. Looking around after they left, I found spots missed and other things I would have easily caught myself if I was cleaning. I had to re-clean some of the things they cleaned such as spots on the stove and toilet. I told their managment and they were apologetic. They made a note on my account to provide a discount on my next cleaning. I may or may not use them again.
Description of Work: cleaned kitchen, living room, bathroom, bedroom floors

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$100

Response from EcoStar Green Cleaning LLC
I truly apologize for the unsatisfactory service that was done. I am willing to send a different crew out to service your home again free of charge. We have a satisfaction guarantee. If you are not satisfied with the services contact us within 24 hours and will come back out free of charge to fix the unsatisfactory area. Please contact us at 801-971-5195 to schedule a time to come back free of charge. Thank you for your feedback, Stacie Holyoak, Owner stacie@ecostarcleaning.com 801-971-5195

Stuart D.
04/2011
5.0
carpet cleaners, house cleaning, vacuum cleaners, window cleaning, floor cleaning
  + 3 more
WONDERFUL,see above
Description of Work: I had just done some renovation work in my living room and there was a lot of plaster dust on everything, by the time eco star got through the house was spotless, they did a wonderful job and in a timely manor. Windows, shutters, floors, appliances, bathroom, carpets, everything I asked them to do and more. In the past, I have used 2 other companies from Angies and Eco-Star is by far the best,most courtious, and prompt. I would witout a doubt use them again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Sounder A.
03/2011
5.0
house cleaning, home & garage organization, floor cleaning
  + 1 more
A little hard to get a hold of for appointments as I think it is a small business. Once the appointment was made I got excellent service, cleaners showed up on time. Quote was for 3 hours of work (2 people for 1.5 hours)They discussed what general areas we would like cleaned. Both went to work quickly and efficiently. Cleaning was thorough and high quality using green products (as advertised). Finally they provided a checklist of what was cleaned and we gave a final review of work. I will have them back again. They offer scheduled visits on a variety of timeframes (week, Month, etc).
Description of Work: General housecleaning, vacuuming, kitchen cleaning including dishes, bathroom cleaning, general straightening, wood floors cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

    Contact information

    999 Murray Holladay Rd Ste 109, Salt Lake City, UT 84117

    www.ecostarcleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Floor Cleaning and Waxing,
    Carpet Cleaning,
    Home and Garage Organization,
    Window Cleaning,
    Vacuum Cleaners,
    Moving Companies,
    Cabinet Making

    FAQ

    EcoStar Green Cleaning LLC is currently rated 3.8 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    EcoStar Green Cleaning LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, EcoStar Green Cleaning LLC offers free project estimates.
    Yes, EcoStar Green Cleaning LLC offers eco-friendly accreditations.
    No, EcoStar Green Cleaning LLC does not offer a senior discount.
    Yes, EcoStar Green Cleaning LLC offers emergency services.
    No, EcoStar Green Cleaning LLC does not offer warranties.
    EcoStar Green Cleaning LLC offers the following services: CHEMICAL FREE Residential and commercial house cleaning flooring, bathroom, kitchen & bedroom, dusting & vacuuming. Move In/Move Out Services, Post Construction
    Carpet cleaning, exterior window cleaning, stripping, waxing.

    Contact information

    999 Murray Holladay Rd Ste 109, Salt Lake City, UT 84117

    www.ecostarcleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed