Diamond Tree Experts

They did a fantastic and very professional job. Arrived on time and got right to work. Everything was cleaned up when they left. We have absolutely zero complaints or issues with the work. We would highly recommend them to anyone looking for tree service. We will definitely use them again when the need arises.

I would never use this company again. They gave us a fixed bid to do the work we had requested. Their foreman, who came to do the work, was one of the most unprofessional, rude individuals we have ever dealt with and we have done extensive remodeling work over the years. While doing the work, my wife asked for them to make a simple adjustment. The foreman went off on her swearing at her (f-word) and literally had her in tears. He did the same thing to me and my neighbor. After the project, they billed me 50% more than what was given to us in a written bid. No extra work was performed. The person they have do bids called me and tried to bully me into paying the extra amount. He also was very rude and would not listen to me. I finally had to hang up the phone. I have never written a negative review of any company like this and so it takes a lot for me to get on a site like this and warn others.

Diamond Tree of SLC was fast and efficient. They removed 4 old large apricot trees and ground 2 of the stumps in 3 hours in April 2020. They cleaned up well. They were cheaper then the other bidders too. No complaints.

I’ve used diamond tree for approximately 25 years. Some of the tree removal jobs were quite large and others were smaller, but regardless of the job size, they’ve always done a great job. All of their personnel I have had contact with have been very professional and courteous. One thing I particularly like is there emphasis on safety for the crews, with hardhats and rigging. They also do a very thorough cleanup when they are done. Overall, based on my experience, they are a well-run, professional organization that knows what they’re doing

unknown

I think they knew what they were doing and I just have absolutely no complaints, they did meticulous clean up when they were done, they came on time.

Did not show

We purchased our house in December and almost immediately had trouble with the trees due to lack of maintenance from previous owners. We have three large elms on our property, about 75 ft. tall. We requested a few bids in the spring/summer and found Diamond Trees to be fairly competitive. I do appreciate the consultation when we received the bid and learned that the trimming should last about 5 years, so the price seemed a little more reasonable. We opted to do one tree in the fall and will do the others in the winter, taking advantage of their winter rates. I was very pleased with the level of service. They stuck to the bid we originally received and were able to find an appointment that worked for us. They were booked out a few weeks, but we weren't in a rush. The crew arrived right at 8:00 as promised and got straight to work. They were informed on the project well enough that we didn't have to go over too much before they started the work. The crew did a fantastic job trimming the tree and left our yard cleaner than when they started. Due to the location of the tree on our property, they needed access to our neighbor's yard and were very careful on their property, even fixing a cable wire that caught a branch in the process. I don't feel like they rushed the job but were very efficient with my time and theirs. I am very pleased with the level of professionalism from start to finish: requesting the bid, scheduling the appointment and the actual trimming of the trees. I highly recommend working with them. I will be using them to trim my other two trees in the near future.

unknown

unknown

unknown

unknown

Did not show up to for bid appointment. Left me waiting and would not answer calls.

unknown

I called to arrange for a bid to have two huge elms cut down to 8 ft stumps. The estimator, Matt, came on November 1st, 2013 to give me an estimate. We decided that they could be cut and haul all debris for $2580 (this was supposedly for a 10% discount he said). We set a date for the work to be done. I was hoping to get it done before snowfall; however, Diamond said they worked through every season and it wouldn't be any trouble at all if it was snowy. Two scheduled times I took time off work to be here when they were to come, but they cancelled on me both times asking to reschedule. We rescheduled for a third time for 1/6/14 and 1/7/14. I was irritated by this time so Matt offered an $80 reduction to the bill for my trouble to let them reschedule yet again. He said he would write up the discount for me (but never did). I agreed to wait for the newly scheduled date and receive the discount. Matt drove by my home again at some point and called me to explain that he had concerns about bringing the one tree next to the carport down to 8 ft and would like to change it to 12 ft. I said that would be okay. On 1/3/14 at 12:28 PM Jazzy from Diamond called to confirm our appointment for 1/6 and 1/7/14 and said the bill will be "an even $2000" and asked if I would be paying cash or by check. I asked why the new amount of $2000 and she said they were giving me a winter discount. I thought, "Great!" The cutting crew came as planned and worked through the day both days. They said they didn't feel comfortable cutting one of the trees down to 12ft because they were worried they would break the vinyl fence and/or my carport and asked if they could leave it where it was, which I estimate to be about 25 ft. I said that was okay, (though it doesn't look very good). The other tree was supposed to be at 8 ft but they left it at 12 ft and it doesn't look very nice either. I didn't complain about it but I did ask that they come and 1) pick up the bucket of oil they left and 2) remove the large limbs from on top of my flower beds and put them in the backyard as I had requested, and 3) fix the neighbors vinyl fence they broke. They came and took care of all that so I drove up to their office the same day to give them the check for $2000. Two weeks go by and I receive a call from Diamond office personnel asking why the check for $2000. I explained the phone call from Jazzy and the gal thanked me and hung up. Two days pass and I get a call from Matt telling me I owe the other $500. I explained what Jazzy told me and he stated that they needed to get the $2500 as that is what was agreed on. The next day Matt calls again and states that it was his mistake on the paperwork so that's why Jazzy called me but the price is $2500. I told him how irritated I was becoming with their company and he asked, "Oh? Why is that?" DUH. I stated that if he was going to go back to the original agreement on price then he needs to come back and take the trees down to what we agreed on as well. He remarked that I was doing a pretty good job of "trying to weasel out of it". I asked him what he would do but didn't get a response. He just kept repeating that they need the $2500 and he needs to have an answer from me to determine what his next step will be. I feel that I don't owe an extra $500, or, if I do pay it they need to honor the original contract as well and bring the trees down to what was stated. Unfortunately, he didn't put anything on the contract about killing the trees with poison, so I regret I didn't catch that error. I also regret that I didn't look into the fact that they are not insured (putting me at a HUGE risk!) The problem I have now, besides the unsightly jagged and huge stumps left, is that they didn't girdle them all the way so I'm thinking this may be why they are growing tons of limbs! The trees are uprooting my driveway so I'm on Angie's List right now to find someone to do the job right.

unknown

It took more time than they had planned and they did not try to raise their bid. They did an excellent job. The stump work left a flat surface even with lawn. The tree removal site was cleaned well. We'll use them again this year

Diamond Tree Experts seems to be a busy company. They were able to send out someone to give me quote within a day or two of calling, but I had to book the work about one month out. Even at that, they cancelled and rescheduled, pushing the actual work out to about two weeks after their original estimated start date. This wouldn't have bothered me as much if they hadn't rescheduled me 3 or 4 times during those two weeks. That was frustrating. When they actually came out to do the work, their foreman was really sick (he said with the flu). He actually threw up in my back yard, so I believe him on that one. While cutting down the larger tree, they dropped a branch on the cable line running to my house, which ripped off about a 12 foot section of molding to which the cable was affixed. The workers apologized for it, and said their company would see that it got fixed. This didn't bother me so much; I know mistakes happen and the tree was not an easy one to remove, hanging over my house, my neighbor's fence and garage, and the cable line. The workers left later that day, after I had left for work, without completing the job. I had to call them (I think it was the next day) to let them know that the work hadn't been completed and notify them of the damage to my home. I would have appreciated them to call me and let me know what was going on and tell me when the work would be completed. Another guy came back after a day or two to finish the work, and it looks fine. I think they did a good job with the trimming and did a decent job cleaning up after themselves. They called me after the work was complete to apologize for the damage and to let me know that they wanted to get it fixed, and offered me the option of having them hire a handyman to fix it, or let me hire my own handyman to fix it. They did mention that the foreman that was sent out for my job no longer worked there, but I got that feeling that he had been let go before my project began, and they hired him back for that. I could be wrong about that, but that was my understanding, and it is frustrating if that is really the case. I would consider using these guys again, but I would probably get a few more quotes to see what other options are out there. The rescheduling multiple times was frustrating, as was finding out that I probably got a B-team foreman. The phone staff was very polite and professional, as were all the employees with the exception of the foreman.

they were actually early, which was good for us. i explained what i understood that the job was to do by the estimater, Mark did not question. him and his crew got to work to a short lunch break and finished.

3 of the largest trees were right next to the house. They then ground down the stumps and cleaned up everything perfectly. You would have have never know they were here. Everything was done efficiently and professionally . . . and they did it all in one day! They also left us all the cut logs and put them right where we asked them to for our wood stove. I would highly recommend them.

Diamond Tree Experts had to bring an 85 ton crane to go over the house and over the garage and they had to drop it over the they had to drop it on a 10foot wide drive way. They had to go with a bucket and they had to go over the drive way and cut the branches off and drop them off on my driveway because my neighbors would not allow it. It was an unbelievable project. It was the biggest tree in Salt Lake City and it took them 3 days to bring it down. There was 6 people there. If they would have gotten to the tree, it would be cheaper but because of the crane, it was expensive. I would recommend them. They did a great job, everything was perfect, they cleaned up and also removed the vines from the house. They trimmed another tree, the took all the roots out with a root digger and they took out some bushes from the front yard.

This company really knows how to cut down a tree in a difficult situation. Our front yard is surrounded by a chain link fence and always has cars parked at the curb in front. Power lines had to be considered, as well as coordinating the availability of the crane and street barricades. It took approximately a month to get the use of the crane but I was not involved in this part of the job and Diamond did all the coordinating. Diamond also agreed to work with me on splitting up the payments, which turned out was not totally necessary in the end but I appreciate the offer, nevertheless. The tree was sawed down into 3 or 4 sections, each section being lifted over the chain link fence, power lines and cars with the crane and into the middle of the street for final chain sawing into smaller pieces. The pieces were then loaded into dump trucks and hauled away. The entire process of cutting down the tree took 45 minutes. Then a long chain saw was used in cutting the remaining stump as close to the ground as possible. The entire process took about 2-1/2 hours. The crew did a good job in cleaning up the yard (raking), sidewalk and all the debris. They provided us with confirmation of their insurance coverage and licensing. Their price was a little higher than some of the other companies I had called, but I was not confident that the other companies could do this mammoth job. Awesome job!

I was very happy with the quality of the mulch and the price. I told them I could not be there until afternoon and at 11:30 am I got a call saying they were planning to deliver. They agreed to deliver without me being home (because they only have one truck). Their sales person was new and incorrectly told me they could put the mulch in our driveway, which is steep and they ended up leaving it in front of our house, which was fine, except it took up quite a bit of space on the street.

These guys are really good at cutting down trees safely and efficiently. The problem is that they are in the tree cutting business and that is how they make money. If anything goes wrong, like a big muddy rodeo on your lawn, you will see them back around to fix the carnage when they get the chance because they are out cutting down more trees, thats how they make their money! I had to rent a sod cutter to remove all the mangled sod and I prepped and leveled the rodeo site myself. Diamond agreed to pay for the replacement sod and to help me lay the sod. It cost me almost $200 to rent a sod cutter and a tiller to prep the site for the new sod. 3 canceled appointments later, and with 2 of my weekends gone doing prep, the supervisor showed up with a pallet of sod on a Saturday to fix the lawn. With half of the area of the damaged sod covered, the new sod was gone and I was told that, "the rest was on me" and that I cut out more than was necessary. I just moved on and bought $40 more worth of sod and finished the job myself. These guys are great at removing trees. I would recommend them if you have a tree out in the middle of a one acre vacant lot than has nothing near it like a fence, a deck, a shed, sod, power lines or anything else that can get damaged. They will probably split the difference with you on the repair, give you the lower price and have anything that gets damaged repaired by the end of summer. In the right situation, these guys are great. I did tip the hands as they worked very hard.

Our next door neighbor is a professional landscaper, and he told us that is who he uses. I thought they were really good.