Response from Bluebird Renovations
Hi [member name removed], I just read your review and wanted to follow up with you. While I appreciate you taking the time to write a review -- I was surprised that you graded me so poorly. I have built my business on referrals and take pride in making sure all my customers, whether potential or current, are happy with their experience with Bluebird. It didn't sound right when I read that I never followed up with you after our initial meeting. I looked through my emails and I did follow up with you on 7/9/14 via email to secure a design contract before proceeding, as well as supplying you with references, and services -- my email address is zac@bluebirdrenovations.com, perhaps it went to your spam. In hindsight, I should have followed up with a phone call to confirm you received the email. I apologize for any inconvenience this caused you. Please let me know if there is anything I can do to help rectify this situation, or if you have any questions. Referrals are important to me, and your words carry a lot of weight with potential customers. Feel free to call me anytime 801-580-4532. Best Regards, Zac Hicks.