Best Plumbing Inc.

The first time we had an emergency situation and basically took the first plumber with 24 hour service who didn't sound like they were trying to overcharge us. Stuart (or Stewart?) came pretty darn quickly, fixed the problem effectively, and even taught us a few things about our plumbing. And he didn't complain about having to be waist deep in a hole in the ground filled with spiders. On top of that, we felt the price was completely reasonable, especially considering the emergency and the fact he was there for a few hours and it was after 11:00 when he left. This time, our kitchen sink was clogged, and Best Plumbing was the first call we made. Luckily, Stuart was able to come just a few hours later, and yet again fixed the problem, educated us some more about our plumbing, and the price came in very fair. We have been very pleased with Stuart at Best Plumbing (cannot speak to others on their staff), and they will always be the first call we make in the future.

He's nice.

The technician who did the work fixed the water line. Then I was charged for a device called a float in a swamp cooler. It didn't need to be changed and it wasn't. The supposed new float was coated with salt crystals. A float doesn't crystallize in a few days, it takes time for that to happen to a float. The tenant who lives in the apartment where this work was done, found on the ground the same day the swamp cooler was worked on, a float in a package that had not been open. Furthermore I discovered the technician took out of the swamp cooler a perfectly fine water pump and replaced it with an old broken one. I guess he thought I was a fool and would call him back to fix the water pump but I replaced it myself. A whole year has almost gone by and now Best Plumbing is trying to collect on their fraudulent work.

They were there right on time, and were able to come within 30 minutes of my call (even though it wasn't an emergency). They didn't have the necessary part for my not-usual boiler on the truck but were able to run back to the shop and bring the correct part. They are the only plumbers/HVAC folks I have used in the last 10 years, and as long as Ken Neeley is in business, they are who I will call. 10 years ago, the first time I hired them, they replumbed my radiator system, and did some underground work as well, during a remodel. At the same time, they were willing to simply advise me on another part of the job I was doing myself. They have earned my trust and respect.