B & E Rooter & Plumbing

The initial visit went smoothly. The plumber used a vibrating cable device to clear a blockage within the first 20 feet of the kitchen sink. He advised that the work was guaranteed. However, within two weeks time the sink again backed-up. We called and were told two days ago that a plumber would be sent that afternoon. Nobody came. The next day we were assured that the plumber would be sent that afternoon. Again, nobody came. Today (Saturday) we have left messages on the company’s answering machine, but nobody has responded to the messages and nobody has come to clear the blockage in the drain. This clearly is not an appropriate approach to customer service.

unknown

B and E is always on time, conscientious, thorough, do excellent work, and their customers best interest is their priority. I highly recommend this company. Big thanks to Bob and his crew!

The guy that arrived inspected the drain and access to the pipe. The problem had resolved on its own before he got there. He indicated that we could do a root clean-out of the of main line going between the house and the street, but he did not think it was immediately necessary. We set up a future time in the Spring to have the clean-out done, along with a camera to see the type and condition of the sewer line (it's an older home). He recommended a yearly clean-out to take care of any roots and. He did a great job of explaining the type of plumbing in our home and issues to watch out for.

I like that they are very responsive, and usually show up right away and on time. I also really like their rates; they are about half of the cost of most plumbers. Their store is very convenient and local.

When I called, I set my appointment. They showed up on time, did a good job with the drain work. Cleanup could have been better, but for the service and price, I'll take that.

I HAD A GOOD EXPERIENCE WITH B&E. THEY CAME OUT PROMPTLY AND TOOK CARE OF THE BACK UP WITH THE SEWER PIPES. B&E WAS FAST AND EASY AND I HAVEN'T HAD ANY PROBLEMS WITH THE SEWAGE SINCE.