Aspen Roofing

Very well. After I got the estimate, I was contacted and they said I got that price quote in error. The price went up by $200.

What stood out was when they came out to give me an estimated about it he was very specific about what he was going to do. The only disfavorable thing that I found about it was that they took a while to get out here. As far as the job that they did, it fixed the issue that we had. We had a leak, where it would leak down into our basement and he was aware of what was happening when I showed him. He knew right exactly what they needed to do to fix it. I was happy with the price. I didn’t actually ask anyone else.

The bid was the most thorough of the four I received. Once we were scheduled the team came as scheduled and worked diligently to complete the work. The new roof and gutters look great. The crew cleaned up after themselves every day.

It went extremely well. Ryan Brady and Aspen fixed the problem with a high degree of expertise and professionalism. As a result of the negligence from the previous roofing company I ended up taking that company to small claims court, Ryan came with me to the court hearing as an expert witness and we won the case. It is now an outcome I am happy with but it was a traumatic, 5 year ordeal to finally get the issue resolved with the original negligent contractor. I learned a huge lesson through this experience.......go with a highly rated, reputable company ( I would recommend Aspen and Ryan very very highly).

It went very well only when it rained it leaked. We notified Aspen roofing and the supervisor came in two days, apologized explained in detail what should have been done and had the repair both on the roof and in the house done as well. We were so pleased with Chris and his crew that we recommend the company to both residential and commercial entities!

Estimate occurred on schedule as planned. The estimator/sales person sent me the bid via email and I responded to the message accepting the bid. I said I'd like to get started right away (it was the end of November and I was worried about snow complicating the job or adding expense because they charge $55 per man per hour to clear the snow). More than a week passed with no contact, I called the office, they said I needed to pay a deposit first, so I did. Another week went by and snow came. The job didn't get scheduled until I called to ask for my deposit back. The work was completed, but cost me extra for them to clear the snow. About 2 weeks later, on a warm day with some melting happening, I noticed the leakage behind the gutters and under the eaves was still occurring. I paid half the invoice and called the office twice to let them know the problem I called about in the first place was not fixed. Office told me both times someone would call me back to talk about addressing the leakage issue that wasn't fixed. No one has ever called me back. After several more weeks, I decided to pay the remainder of the invoice so I could quit dealing with this company. I do believe they did the work they proposed to fix my problem (the repaired gutter and vent seals are fine), but it didn't resolve the issue and they have been completely unresponsive to my concerns about not getting the problem fixed.

Took a long time to get on the schedule and products did not arrive ontime and was misordered so delayed. but once in, work was very professional, neat, tidy, and fixed. They definitely know what they are doing.

It went well. They are very responsive.

THEY WERE LATE I asked Aspen roofing to come out to assess my roof for mitigation of ice damming. Ryan came out and determined that installing two solar powered attic fans, replacing baffles in my attic and shooting insulation in the attic would help reduce the ice damming. I had to contact them twice to hire them for the job (this should have been the first red flag), but once I got someone on the phone (Never had them respond to an email) they scheduled me for a month out and told me they would be there at 9am. The day of, 11 am came and I called, because I hadn't heard from them. There was some confusion on their side and told me they would be here in 2 hours (Okay so now we're talking 1pm)....... 2pm came along and I called again. More confusion, and told me they would be on the way soon. The workers showed up at 4pm, without all of the materials, dropped off a bunch of insulation and installed the fans in a couple of hours. They told me they would be back the next day and would need to get into the attic. So basically, I took a day off work for nothing. THEY DIDN’T COMMUNICATE SAFETY PRECAUTIONS…OR AT ALL The following day, they showed up in the morning, and right before they got started shooting the insulation in the attic, my wife noticed the guys were wearing 3M respirators. This prompted her to ask if it would be safe for her, the baby, and 5-yr-old to stay in the house (baby was sleeping in a room 10 ft away from the attic access). After asking the age of the kids, the guy admitted he probably would have his own kids leave the house. After this, we did research to find that it’s not safe to remain in the house while spraying insulation. At no point did anyone discuss with us the need to leave the home during installation. And the fact that my wife had to ask just minutes before they started is very unsettling and irresponsible on their part. So my wife then woke up our sleeping baby, and gathered our 5 year old to get them out of the house during the shooting of the insulation. They told us it would take about 30 minutes, and then as my wife was going to leave to drive the kids around for half an hour, she asked for clarification, and they then told her it would be more like 2 hours. THEY DID IT WRONG: After the installation I noticed the insulation was uneven, in piles in the attic and not evenly distributed. More importantly, the attic fans were installed half-way down the roof and in the shade, out of the sunlight. Last I checked, solar needs to be in the sun to operate. I contacted them after I noticed the fans were not operating. No Response. THEY HAVE TERRIBLE CUSTOMER SERVICE: I have received only one phone call from Aspen Roofing, despite contacting them well over 20 times. Immediately after the job, I started communicating with Ry, the production manager. At first, it was clear that Ry was aware there was a problem with the fans (I had sent an email with pictures of them in the shade). But Ry had not contacted me after several days, so I called him. His response was basically, "I don't know what to do, let me talk to Ryan." No response. Days later I called again and told him about some research I had done and found fans they could buy that have the solar panel on a wire so that the panels can be moved to the front of the house to be in the sun. Basically, he said "Thanks, I'll talk to Ryan and let you know." Again, nothing. No response. More calls, more frustration. Finally, Ry tells me they are planning to come out and install the fans further up the roof so the existing panels can be in the sun and patch the 2-foot holes they cut into my roof. I’m thinking, great, at least we have a plan now. I'm anxious to get this fixed so I won't have ice damming, the whole point of hiring them to do the work in the first place. I’m told they will be here on one of two days that weekend……they don’t show up. So after the weekend I call again. Ry's not there, so I leave another message. No returned call the next day. So I call again. Ry is out for the holiday, or sick, I was given 2 reasons. So, I call back again and this time I talk to a guy who I think is the owner. Again, I’m told they will be here on one of two days this weekend. He assures me that they'll here Friday or Saturday, and that he would put in a note for Ry to call me and let me know for sure on Friday. Friday comes and NOTHING. No one shows up. My wife and I both call and leave 2 messages to confirm that they are coming and ask if we need to let them into the house to access the attic. No one calls us back. I guess they are out of office for Thanksgiving and Black Friday, despite telling me they would call me on Friday. It is now Tuesday and no one has called us back. I am beyond frustrated with this company. I'm looking into contesting the charge for the work on my American Express and putting in a complaint with the Better Business Bureau. I should not have to work this hard to get a simple mistake that this company made fixed. In the meantime, I've had to install my own heat tape. Since I can't depend on Aspen Roofing to insure their work, I had to take it into my own hands. Should have just done that in the first place.

I called and setup an appointment for an estimate of some roof repairs based on the strength of the reviews here. The estimator showed up on time, was pleasant to deal with and on his inspection seemed to know what he was talking about. He told me what an initial set of work would cost but was unable to give me a formal estimate due to his device not working. He said he would send it later. I didn’t get it that day or the next and so the day after that I called the office as I didn’t have his phone number, they don’t give that out. I asked whoever answered if they knew what was going on. They did not and said they would contact him and ask that he send it. That was a Thursday morning. I was getting antsy since I needed the work done and called another contractor who came out the next day. They seemed to know what they were talking about and what needed to be done which differed a bit from the Aspen estimator, and promptly emailed me an estimate on Saturday. I accepted that estimate and agreed they would do the work the next week. Meanwhile I had heard nothing from Aspen. Then on Monday morning I finally got the estimate from Aspen. But by that point it was too late. I am very disappointed with Aspen in this matter.

It went great. It went exactly as Ryan said it would go. They did everything they said they'd do and did it when they said they'd do it. Ryan even came back out to my house during the repair work to supervise and monitor. Frankly, I was amazed that I could have such a pleasant, stress-free experience with a contractor. A++++ for this company.

There were no problems. They worked very quickly, cleaned up thoroughly and I was very happy with the result.

Someone from the company came out and gave me an estimate. He told me to email them with the estimate number and an approval if we wanted to go ahead with the job. I emailed and never heard back from them. I was busy, so weeks later, I finally called the company. The receptionist wanted me to pay a down payment, even though she couldn't even tell me when they would come do the work. I told her to call me when I was on the schedule and then I would give a down payment. Never heard back. Later, I came home one day and there were people on my roof. They had two trucks, both with Missouri license plates. No identification that they were from Aspen Roofing. No Aspen Roof shirts or identification of any kind. They didn't even identify themselves to me. I finally got it out of them that they were from Aspen Roofing. The guy on the roof told me that they weren't there to fix everything. That their boss told them to just fix a couple things on the estimate, but not all of the items that he quoted me that he would repair. I told him that that was not acceptable and that everything needed to be fixed. They were gone about 10 minutes later. Our roof is really high, so I have no idea if they fixed everything or not. We have not been up there yet to check. Can't imagine they fixed everything in that amount of time. Yet, now I have a bill from Aspen Roofing for the full cost of the estimate. I am so unimpressed with their way of doing business. So unprofessional. Not sure how they get away with that.

Estimator was good to work with -- came out as scheduled and provided separate estimates for gutters on garage and house. Gutter installation appears sturdy and no problems so far with the workmanship or the gutters. The difficulties we experienced were with the scheduler and the phone contact. No communication! We told them that we wanted to be present when the job was done, because of how the rain barrel diverters needed to be inserted into the down spouts. Was told that was fine. Day of install, was told they'd be there at 10 am. Left work to meet them, waited until 11, no one showed. Called and was told that gutter truck had broken down, they'd call back in 20 minutes to let us know if they could make it. Another hour passed, no call. I called them and was told we'd have to reschedule. New install day: called the day before to be sure of time they were going to show up. Called 45 minutes prior to scheduled time to see if they were on time. Was told yes, they would be leaving soon for our house. Left work to meet them. I got there prior to the appointed time and the gutters had already been installed. Installers were gone. Really??! Neighbor later said they had arrived at 6:30 am. (appointment was at 9:30). Had to schedule a third time to have a guy come out and install the diverters. He showed up an hour early as well, but since he needed me to provide the diverters and measurements, he had to call me! All that we needed was some accurate communication. Instead I wasted hours of leave hanging around waiting for them and doing unnecessary driving. Product? Good. Service? A real mix. Don't try to coordinate meeting them when they do the job. Did not like being lied to by the woman who answered the phone.

the provider was too busy to give an estimate. I guess I should be glad they were up front about not being interested in my business.

The house: 1940s era brick cottage that needed a complete roof removal and rebuild, including building a new deck (original roof pre-dated ply-wood decks) plus a freestanding garage (same era, same removal and rebuild required). The good: the quality of the workmanship is high; the crew was professional and courteous, checking with us anytime there was a question and cleaning up the site at the end of each day; they were careful of our landscape, which we have invested quite a lot of money in; the roof will last years and comes with excellent materials and warranty; the price was about $2k less than a comparable roof/materials/warranty through the other contractor we considered. The bad: communication was terrible throughout the project--phone calls were never returned, emails were not answered, the dumpster was delivered during a workday with no advance warning (which could have blocked our cars in the garage if one of us hadn't happened to be home), the bid was unclear in terms of exactly what was included, we had to request samples ourselves in order to choose materials and our materials selections were not properly recorded. You shouldn't have to work that hard to get a contractor to help you understand process and timeline. If we had not been quite so dogged, I think the project would have been delayed, and possibly some work that was included in the bid may not have been performed. If money had been no object, we would have gone elsewhere. And this wasn't an inexpensive job in the first place ($14.5-$15K for 1200 SQ house and 400 SQ garage). If you can afford a couple thousand more, that's what I'd recommend. I still gave it a 4-star review for the quality of the finished product. But the experience left a lot to be desired and was quite frustrating from a management and communication perspective.

I received a bid from Aspen. They had done several other homes in the area. they were slightly higher than Intermountain contractors who I went with but wasn;t as happy as I had hoped. Aspen was my second choice and I wish I would have gone with Aspen.

I had many repairs to be completed for my home and ultimately went with a building company for all the repairs. I think Aspen Roofing would do a great job for anyone just needing roof repairs!

Everything went perfectly. We chose an approximate start date and a few days before they let us know they were coming. A dumpster was delivered prior to start and placed where we requested in the drive. Aspen offers a lifetime warranty if the installation is completed with certain criteria, such as air vent holes in soffits and certain underlayment widths. We went with these options, although slightly more expensive, because we like the MANUFACTURERS lifetime warranty. We had just stuccoed the house last summer, and there was a certain area where roof meets wall that required cutting out the stucco in order to assure correct installation. Aspen recommended TJ Construction, who was the original installer of our stucco. We were very happy to use TJ again, as they had done a great job on the original stucco. Aspen coordinated the timing with TJ so the stucco would be cut in time. We had the same two Aspen workers every day, always on time and showed up every weekday until the project was finished. (we were glad they didn't work on the weekend, let us relax and have quiet) They cleaned up after themselves, although we did go check for nails each evening before letting the dogs out. We found a few but that was to be expected. There were a few rainy days, so altogether the roof was started on a Tuesday and finished the next Wednesday. (I think) The chimney cap showed up about a week later and was installed. The cut stucco needed to be repaired, so we asked Aspen to please contact TJ to get that scheduled. It was done this morning. We really appreciated that we did not have to wonder if and when workers would show up, it all just happened, including the dumpster being removed as soon as possible. Would use them again, but we won't have to, with a LIFETIME warranty!

They gave us one out of 3 bids and were very competitive. They told us exactly what they would do and when they would do it. They did exactly what they said and in the time frame they said it would be done. We are very pleased with them.

This was one of two roofers that actually got back to us with a quote. From start to finish the process was simple and painless. They replaced our roof in about a weeks time and arranged for all dumpsters, licensing and all the little things. They communicated daily on the progress and took photos of some of the items that needed to be addressed. From the sales team to the installers, it was a grade A for sure. Super impressed by the work and professionalism. Once finished, they did a complete walk through to make sure they had cleaned up all the garbage/nails around the house.

I have called a few times and even sent emails via there website.. No one call back.. We had them do our house, Brady was great to work with. Not sure about now .. We were looking for siding.. but decide to try someone else that is reliable and responsive to our needs.

Set an appt and they didn't follow through.

They left me with the impression that they truly didn't care if they got my business or not, and the bid showed a lack of attention to detail. First, when I called to schedule an estimate, the fellow waffled on whether or not he even wanted to drive "all the way" to Pleasant Grove, despite it being listed in Aspen's service area. He did arrive on time and was friendly and seemed competent. I never heard from him again, other than to get a form letter version of the bid. Form letter as in "Dear [insert name]" lack of completion. (The bid was in the middle of the two other bids I received.) For lack of detail, the bid charged me $350 for a permit. Not only is a permit not required for this type of work in PG; but if it was required, PG only charges $100 for permits.

They guy that came find us the solution of a problem that I was having since ten years. They were great and professional.