Artistic Lighting Studio

After searching through every lighting store in the valley, I was delighted to find Artistic Lighting. Bob immediately showed me a catalog full of amazing light fixtures that were exactly what I had been looking for. We were doing an extensive kitchen remodel, and at the same time having new hardwood flooring installed in the living room, dining room and new kitchen. As you can imagine, there was a lot going on and I was spread quite thin. Bob gave me a delivery date of 4-6 weeks for the critical fixture - the one that would go over the island in the kitchen. The delivery date came and went; a couple of days later I called Bob to check on the status; this would be the first of dozens of calls I made to him over the course of the next three months. Bob told me several times that there was an issue with the production of the light; the manufacturer was waiting on a part...??? Then there were several more excuses; he would tell me that he would check with the manufacturer, but didn't follow up. A couple of times he told me that he had received a huge shipment from the manufacturer and that he was sure my order was in there "somewhere", that he would check and let me know immediately. He never returned a single one of those calls. Finally the light arrived. As nearly as I can remember it was about 4 weeks late. We scheduled an installation date and Bob was spot on; on time, did a great job with the installation. He told me that because of the issues we had experienced, he would reduce the price on two other lights that I had looked at. Because the installation went so well, even with my frustration I decided to order the other two. It was a nightmare. I cannot explain why I was stupid enough to voluntarily go through the process again, but I did...Again, after dozens of phone calls, one of the fixtures arrived. The remaining piece was a desk lamp. He told me at one point that it had arrived but his wife didn't like the way it was put together so had returned the light to the manufacturer without bothering to ask me to look at it. Once again, I made repeated phone calls to him to check on the status. On two different occasions, he scheduled an installation date, but just didn't show up. No call, no show, no apology. After almost five months of dealing with the excuses, the delays, and the lack of responsiveness I finally became so frustrated that I called the manufacturer only to find out that he had never ordered the table lamp. I called Bob and told him that I wanted a refund. He replied that he would immediately refund the money to my credit card, but at that point I didn't trust him to do that, so told him I wanted a cash refund. When I arrived at the store, I was surprised to find out that he was actually there, and did have the cash. I ordered the same light through a retailer in Vermont, and it arrived within two weeks. My experience with Artistic Lighting was so bad I was afraid I wouldn't like the fixtures (by association), but in fact I love them. Just wish I had purchased from an honest, reputable dealer in the first place.

In the early months following the placement of my order, I called periodically to followup. The store had difficulty getting the light fixture. Bob said they had located one in the East and would have it sent. No word. I called several more times to check the status, and each time Bob said he would check on it and call me back. He never did. On a subsequent call Bob told me that the fixture had come in damaged and he had to order another. I wondered why HE had not called ME with this info. I told Bob I was in no rush -- I just wanted a working light before winter. Each time I called, Bob promised once again to check on my order and call me back. As before, he never did. I finally learned from another dealer that the fixture was on backorder until June! Why didn't Bob know this? I waited. No word. I continued to call and discovered that the fixture had come in, probably in July. Why didn't Bob call me with this information? Bob said that in lieu of the fact that I had waited so long, he would install the fixture for me at no charge. I waited. I called Bob periodically for 3 months, and each time I was given an excuse as to why I didn't have the light fixture, and each time he gave another date for installation. On one occasion, Bob told me that he had given the fixture to an electrician to install and he THOUGHT it was done. He obviously never followed up. Then Bob said he had to get the fixture back from the electrician so he could install it. More calls -- almost daily now. More excuses. Finally, I told Bob I was done, and I wanted a full credit on my purchase. He happily took care of it while I was on the phone. Bob offered no apology nor regret that he did not follow through. I came away feeling that this was what he had been waiting for -- that he never had any intention of installing the light fixture. For that matter, I don't have any way of knowing if he actually had the fixture. I would not believe anything this man says. I spent 10 months trying to be a patient and understanding consumer, and it ended up being one of the worst consumer experiences of my life. I can't believe that these people are still in business.

They are awesome. I asked Bob to take a look and he came out and looked at them. He said that he had 4 arms that would match. He said that the arm that was broken wouldn’t work as it was broken right at the top. It couldn’t be glued correctly. I chose 4 arms and they are old style arms. Bob pointed out to me that the sockets in them needed to be changed as they were old. I got them rewired with new sockets and switches. I got the new crystal arms and they were absolutely gorgeous. I’ve been using them for quite a number of years. I recommend them to my friends. Bob, the owner is a great man. I bought an outdoor lighting for my house from him and he came out and installed it. There were some custom lights that he had seen in a special. He had bought a couple later to put up and he showed them to me. I fell in love with them. I ordered 7 of them. I’ve never seen anything like them. There’s nothing that’s as pretty as these. They have a sensor on them. They have a low voltage and a long life globe in them. They are absolutely gorgeous. I got a great price and he took real good care of me on the price. It’s a great store to do business with. They are the best folks. I would use them again in the future. They are great.