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Appliance Service By Paul Inc

Appliance Repair

About us

In a one year period we service nearly 38,000 appliances. Of course we think it's Excellent. A+ rated by the BBB. Utah's first and oldest Gephardt approved Appliance Service Companies in Utah. We started this company back in 1979 working out of our home. We carry on a tradition in service back to the days of the Dodge Appliance Company founded in 1914 by my grandfather. Over 5 generations of experience and service. We have over 30 technicians and support personnel. We represent the finest manufactures of appliances available. We are both Authorized and Certified. All our techs are background checked and drug tested. Factory Authorized and Factory Certified for many brands including SubZero, Wolf, Thermador, Bosch, Whirlpool, Maytag, KitchenAid, Amana. ISE In-Sink-Erator. . Additional phone numbers - (435) 649-3130, Park City (801) 268-0735, Salt Lake City, (801) 262-9824 Sandy, 801-224-8866 Utah County

Business highlights

45 years of trusted experience

Services we offer

Appliance repairs. Garbage disposals. Ranges. Ovens. Microwaves. Washers. Dryers. Refrigerators.

Services we don't offer

Ask for details

Amenities



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.457 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
18%
3
5%
2
4%
1
9%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.5
responsiveness
4.5
punctuality
4.6
Showing 51-57 of 57 reviews

Donna T.
04/2015
2.0
appliance repair
Ā  + -1 more
unknown
Description of Work: changed ice maker tray, said it was corroded through, which it was not. Ther was ice clogging a route is all. te ice was removed and it worked fine. he tried to blame me that i should have told him about the ice. i didn't know about it, or i wouldn't have called him!!!!

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0


Response from Appliance Service By Paul Inc
Good comments. Sorry for the late reply but up until recently Angie's list did not notify me if we had any reviews. I am not trying to be rude or snarky but I'm not sure how a C, C, C, A, C adds up to a D though. I looked up your address and only found one entry from 2007 which was canceled because the product was not under warranty. It's under the name [Member Name Remvoed [Member Name Removed]. Are you sure you called us ? There are a lot of companies that use the word Appliance Service. Only one Appliance Service by Paul. Did we charge you ? You did not indicate any charges. Do you have an invoice number ? I'll gladly take the hit but again we don't have any record of coming to this address in the last 10 years. PAUL

Arden W.
01/2015
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: Our refrigerator stopped cooling. The technician diagnosed the problem quickly. It was going to be extremely expensive to repair, nearly $2000. The technician recommended we do not repair it, rather replace it, which we did. We appreciated his honesty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

George M.
10/2014
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: Replaced the motherboard in our Jenn Aire double oven. Quick diagnosis, ordered parts, replaced when he said and at the quoted price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Appliance Service By Paul Inc
Very kind of you to write this nice review. So few seem to. We service over 100 products per day and have 15 technicians. It gives you an idea of how few people take time (or have the time) to write and review, good or bad. Thanks much Paul and company

Rev. Linda Kindred B.
10/2014
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: I had two new appliances, one an Amanda Washer, the other an LG refrigerator. Matt ran the washer through the cycle and gave me the bad news that the new washers sound this LOUD. He explained each point in the cycle what was happening and why the sound (NOISE) was there. There was a screw missing on the frig which was causing the alarm to sound at all hours of the day and night and to keep the ice maker from functioning as well as normal (Normal being totally inadequate). But he offered to order a new ice maker to see if it made a difference. He patiently explained it all to me and how things worked. I wish he were MAKING appliances because with his attention to detail they would be much higher quality than much of what is on the market today.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Appliance Service By Paul Inc
Very kind of you to write this nice review. So few seem to. We service over 100 products per day and have 15 technicians. It gives you an idea of how few people take time (or have the time) to write and review, good or bad. Thanks much Paul and company PS I'll be sure to pass your comments on to Matt.

Jennifer L.
06/2014
5.0
appliance repair
Ā  + -1 more
unknown
Description of Work: repaired Jenn-Aire stove. Prompt, nice, fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Appliance Service By Paul Inc
Very kind of you to write this nice review. So few seem to. We service over 100 products per day and have 15 technicians. It gives you an idea of how few people take time (or have the time) to write and review, good or bad. Thanks much Paul and company

Jim G.
11/2012
5.0
appliance repair
Ā  + -1 more
See Above
Description of Work: Came in. Found the problem with the appliance and fixed it in a professional manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Appliance Service By Paul Inc
THANK YOU ! Paul and company

Krishna S.
04/2012
4.0
appliance repair
Ā  + -1 more
when ok see above.
Description of Work: Subzero fridge not working (temperature higher than setting). technician came in and recommend replacement of evaporator coil. cost $800. found out that parts was under warranty, reduce it to $500. repaired it once. but not sufficient ... same issue after 1 week. repaired it again (no cost). similar (not same) issue after 1 month. repaired it again (no cost). pretty punctual ... could improve quality of work.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

Response from Appliance Service By Paul Inc
Evaporator repairs can be tricky sometimes. Sorry for the extra inconvenience. We only recently found we can see and respond to Angie's list reviews. Sorry for the late response.
    • 1
    • 2
    • 3(current)

Contact information

397 W 5900 S, Salt Lake City, UT 84107

http://www.applianceservicebypaulut.com

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
8:30 AM - 3:00 PM

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair

FAQ

Appliance Service By Paul Inc is currently rated 4.4 overall out of 5.

Monday: 8:30 AM - 6:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 6:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 3:00 PM

Appliance Service By Paul Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Appliance Service By Paul Inc does not offer free project estimates.
Yes, Appliance Service By Paul Inc offers eco-friendly accreditations.
No, Appliance Service By Paul Inc does not offer a senior discount.
No, Appliance Service By Paul Inc does not offer emergency services.
No, Appliance Service By Paul Inc does not offer warranties.
Appliance Service By Paul Inc offers the following services: Appliance repairs. Garbage disposals. Ranges. Ovens. Microwaves. Washers. Dryers. Refrigerators.
Ask for details

Contact information

397 W 5900 S, Salt Lake City, UT 84107

http://www.applianceservicebypaulut.com

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
8:30 AM - 3:00 PM