Air Design Heating and Cooling

This company has single handedly delayed our home addition project for 7 weeks. They have dragged us along by telling us they'll be out in a couple days. For 7 weeks! If they were just honest and said we are completely disorganized, we have no idea how to run a business, we don't understand what "customer service" means, we could have moved on and found a different HVAC company 7 weeks ago. We added a room underneath our garage and a small apartment above the garage. They kept telling us they'll be out, and always pushed back. For 7 weeks. They delayed our 4 way inspection for 7 weeks and we can't move forward on anything else until the 4 way inspection is done. As of the writing of this review, we are still waiting for them to show up.

Jordan was excellent! He took time to understand, found several holes in our duct work and fixed them. He was on time, professional and problem solved. Thank you!

unknown

When I went into my utility room a couple days ago, I noticed a faint smell that I was not familiar with. I thought I had better call the heater guys out to check out that everything was working okay. Sean came out and checked out everything thoroughly. Did multiple carbon dioxide tests at multiple locations around the home. Determined that I was still within the recommended limits but that I should replace the heater soon. Sean was on time, professional and even put up with my little doggies. Have used Air Design for many years and I have always been completely satisfied with their service.

unknown

The service tech was informative and helpful. He answered all my questions and walked me through my options and the pros and cons of each. I decided on the zone system based on this information and could not be happier. It has helped tremendously to even out the temperature between my main floor an upstairs. My energy bills have gone down as well!