Glass Doctor of St George

This was the only lead given and they are in a different state (Utah) about 325 miles and an 8 hour ride from my zip code of 86325 in Arizona. This is not any fault of the contractor so I rated them an "A"

The job went very well. They arrived on time both for the measurements and assessment and for the actual installation. Both were friendly and professional. Everything was cleaned up when they finished. Installation was done perfectly.

Very quick

We called to get an estimate around July 22nd, and they said they would send a guy out on Tuesday July 28th. We didn't see anyone come by on the fourth, but on the 30th someone came by and said that the person that did the measurements on the 28th had lost the measurements so they needed to do them again. So, they took the measurements again, and we were told that we would get a call later that day with an estimate. We didn't get a call, so the next day I called and they gave me an estimate of $248 (which was a about $20 less than Jones Paint & Glass), so I agreed to schedule it. When it was scheduled, they said that the windows would be in sometime the next week and that they would have someone install them on Friday, August 7th. Well, August 7th came and went and we didn't see or hear from them at all. A few more days passed without any updates, and on the 13th I gave them a call to see what was up. The person I talked with didn't know about the status, but said that someone else would give me a call back as soon as she was off the phone with another customer. I expected the call to be within about 15 minutes or so, but it came more than an hour later. On that call, the person said that they had just barely got the windows in, and would I like to schedule it for the next day? I said yes. The next day I called around noon to ask when the installers would be at my home, and the person I talked with didn't know and couldn't look it up because the person in charge of schedules was at lunch. But, they said that they would call the installers and ask them to call me directly. So my wife and I headed out to lunch and about an hour later (while we were still out for lunch) we got a call; not from the installers, but from someone at the office saying that the installers were now at my home and that they couldn't install the windows without someone being there to let them in. Luckily we had left the doors unlocked, and I told them to go ahead and go in without us being home. We got home 30 minutes later and the new windows were in and the installers were gone. So, overall, communication from this company could be dramatically improved (especially when they aren't going to show up for their schedule appointment). But, the price was decent, and the work was performed. I would use them again, but I would go into it knowing that communication will probably be an issue.

Very well