APPLIANCE SOLUTIONS OF UTAH

unknown

Two servicemen showed up and tore down the dryer. Verified that the problem was the regulator. Didn't have the right one, so left to pick up one. Returned and repaired it. Works great so far.

The cost was reasonable. I had no problems. They had the work done after they ordered parts, just a few days later.

unknown

We have used them on several occasions. Good guys!

Came out in a reasonable amount of time. After service man checked the washing machine he determined that it would cost too much to repair it. He suggested that the Large Load feature not be used. The machine had been leaking and he said that if the large load feature was used the machine would not leak. Eventually the transmission on the machine will stop working and at that point we will get a new machine.

They were great communicators, very prompt on the service call, very professional during the service call and fixed the problem promptly.

Excellent! Responded exactly at the time promised, price was exactly what was quoted. Replaced the computerized control panel having brought the right parts. Have used them before for Maytag washer and dryer and their service is always excellent.

Good job...in and out. Professional demeanor.

He was very professional arrived on time at the end of the alloted 4 hours they give to arrive. He called 15 min ahead of time as we asked him to do so that we did not get charged an aditional $60 to watch the oven warm up. I asked him to do a amperage test to the igniter as in my past experience this was the common thread of a gas oven not holding a temp set to cook. It did rate low at 3.0 where as a strong igniter would read 3.2 to 3.6 amps. All that is involved is taking out the oven racks, bottom plate and drawer to get at the igniter. Then remove 2 screws unplug it and the reverse to install...15 min at most. The igniter online is $32 and retail $70. I paid just under $170 for the repair.

I didn't know at the time but I do know now that the work they did did not fix my problem. I knew at the time that the technician they sent was not qualified. Now I am working directly through GE. As far as I know their pricing is the same as everybody else. They sent over a pleasant person but I don't think he had the experience in training.

Arrived as scheduled, ordered the necessary part, returned on agreed upon date and time. Installation took a little longer than expected.

Appliance Solutions was contacted by our Landlord's Home Warranty Company to repair and or replace parts damaged in our dishwasher caused by hard water deposits during the previous tenants stay. The Technician arrived on time and made a visual inspection of the dishwasher. He tried to adjust a few of the moving parts with no success. I heard him on the phone discussing the costs of the repairs and he said he was in the $220 range which meant that they would repair rather than replace the dishwasher. He told us that he was ordering 3 parts, that they should arrive in 3-4 days and that he would return with the parts and an industrial strength cleaner to remove the deposits. We gave him a check for $60 for the service fee per the terms of the warranty and our agreement with our Landlord. He called a week later and scheduled his next appointment. When he arrived for the appointment he had no parts with him only the bottle of Ice maker cleaner. He stated that he was ordering an additional part and that it would arrive with the other parts in 3-4 days. We received a call from our Landlord to check on the progress of the repairs and we told them what had happened up to that point. They called the Warranty company to follow up. Appliance Solutions told the Warranty Company that we had not paid the service fee and that they had already spent over $400 in parts. Appliance Solutions was billing the Warranty Company for parts and services they had not provided and they cashed the check that they said they had not received from us. The Landlord told the Warranty Company NOT to have Appliance Solutions EVER come back and he bought a new dishwasher which we had installed ourselves.

no call back.

I called for service but was taken back by how they bad mouthed another company in town. I ultimately chose not to use them solely because of this.

Very professional and courteous. He was neat and had a very equipped truck so he could handle any job. He is very knowledgeable and a representative for General Electric. He has been in business for 16 years in Salt Lake City and now is working in the Saint George area.