ASPEN WATER

Description of Work: This company sold my husband and I a water softener/filtration system some years ago (I believe it was in 2007). They installed the unit under our kitchen sink and apparently did not hook it up correctly, as there was subsequent leakage and the unit was far too heavy for the cabinet in which it was installed and broke the flooring in the cabinet. They never contacted me for service on the unit until recently. They were insistent about coming out to "replace the filters" and when I explained I was recently widowed and in limited financial services they seemed to understand. However they called again within three months and asked for my deceased husband at that time. I was angry at the insensitivity of the individual with whom I spoke, because again this individual insisted that the filters had to be replaced immediately or the warranty would void. I again told him that I hadn't the money to pay for this service and was angered that they kept calling me up even after I told them I wasn't interested. I asked them to come out and remove the system. The man said they didn't take old units 'back', but did set up a time to come remove it at my insistence. He never showed up and despite numerous phone calls one is never able to reach anyone at the company. The unprofessional way they conduct their phone business is on-going. I would discourage anyone from using this company. If you do, please monitor their work closely so that you might avoid the problems I encountered with their system.

Description of Work: I had the company put in a water softener and a water purifier.

Description of Work: I NEEDED TO GET NEW FILTERS. I ALSO NEEDED A NEW SINK INSTALLED.

Description of Work: I HAD A REVERSE OSMOSIS SOFTENER PUT IN. IT IS A LIFETIME WARRANTY WATER SOFTENER.