American Appliance

Took forever for the part to come in, though that may not be their fault, the tech said he'd call and didn't. And when I called he was not showing any concern or care for the fact our refrigerator wasn't working for approx 4-6 weeks. He added additional insulation and it was back to working but it's been 2 months and now it's not keeping the temp again. Of course there is a 30 day labor warranty and he's given notice and they have no one else to do appliance repair. So I would not recommend choosing.

Went fine. He had to order a part and when he didn't call for days, I had to call him. He got the part and put it in the next day. Machine working well. I will use him again. Prices reasonable. He came at the time he said he would. He worked quickly and left everything clean & how he found it.

Jason was professional and experienced. He knew right away what was wrong. Fix three problems and was done in just over an hour.

Very good - well done. LG compressors no good after only 2 years

The project was completed promptly and we’ve had no issue getting ahold of the company with questions.

This company has great customer service, and prompt for time. This company work closely with fridge company and try to get the best lower cost for me. I really love this company, and I want to use them again.

Relieved my fridge wasn't dead for good. Parts and labor were reasonable

It went great! Sterling with American Appliance was excellent to work with, and he was very respectful of my time and home. I would definitely hire them again.

Jason did an excellent job figuring out what was wrong with the dryer and fixing it.

They diagnosed the problem and ordered the part. As soon as the part came in they called and set up the appointment. They were courteous and professional.

Sterling came right on time and explained what the problem was. He had to order the part and it took about a week for the part to come in. Sterling came back, replaced the part and my dishwasher is now working like new again. The price was fair, the work was done efficiently and professionally. I will definitely call them again if I need an appliance repaired.

Well done. Some delay in getting part due to age of machine -- they worked hard to get the part.

Josh was prompt and professional. He answered all questions and was in and out in 15 minutes!

very smoothly - cost less than I expected

Excellent!! Professional and price is right.

Good. Prompt and quickly installed !

My freezer is not cooling so I told them maybe that's the reason why. They showed up on Tuesday and they said it's now fine. The following day, I called them to let them know there's still no ice. To my surprise, they couldn't come out. They said they'll come Friday. They came out this morning and hoping to get it to work. I had to leave so I said "Call me when you're done." He called me around 8:00 and said the ice maker sensor is the problem. First of all, he didn't tell me that when he came on Tuesday. Don't you think you have to check on that when you left? I'm disappointed because you didn't tell me that the first time. He asked me how am I going to pay for a 2-day service. This is the service that you are supposed to do on Tuesday. He said if we keep on talking about this I'm gonna increase the price. I told him "Let me talk to a supervisor." If they rectify the problem I will use them again but if they don't no.

Very neat and professional work. The work was performed by Jeffery who was very courteous and completed the job on time. Overall very pleased with 'American Appliance'.

Young man was prompt and efficient. Quickly diagnosed the problem, defrosted and repaired the refrigerator in half an hour! Totally cleaned up and the refrigerator has been working fine.

They are really good and they don't leave a mess and are very courteous. I have used them for years and will continue. joe is really great, he is usually the one who helps me.

Too slow and not very competent. I have yet more expense ahead as the appliance is NOT yet fixed. He will charge additional money now for parts and additional labor to get it running again. I am very dissatisfied.

Abdul from AA quickly diagnosed the problem as a design error in Samsung refrigerators that causes the cooling fan near the coolant tubes to become covered in ice and stop turning, thus stopping the cooling of the refrigerator portion of the unit. He suggested that I simply turn off the our freezer/fridge for a day to let the ice melt. He would return ASAP to properly insulate the fan from the coolant tubes. Upon return, he made the need alteration and the refrigerator came back to life and works like charm!

The dishwasher was 20 years old and was not worth repairing. Parts were no longer available.

They got there on time, fixed the ice maker and did a great job.

Our tech came and diagnosed the problem. Long story short, he tried literally every possible solution he could work to fix the problem. It turned out to be a wiring issue that would force us to purchase a new door, which as usual, would cost more than buying a new refrigerator. We decided to wait until the refrigerator goes out instead of buying a new door. Our tech couldn't have been nicer. He was always there when he said that he would be there. They only charged us for the visit.