Alpine Electronics

Description of Work: They installed a 42-inch TV.

Description of Work: I have a warranty on my TV and was referred to this company by RC Willey. They came out on 3-22 to look at the blue line across the bottom of TV screen, and ended up having to replace the optical unit. I was told they would have it by 4-16. I didn't get a call from the so I called them for an update on the 19th. They received it and came out to replace it. I called them on the 20th because there was a green spot on the screen. A tech stopped by and gave me the impression that the green spot was minimal and probably would not get fixed, but also said he would tell his boss and he would either come out himself and look at it or he would call me. I didn't hear anything from them so I called on the 22nd and left a message asking for a call back by Monday the 26th with an update on the green spot and letting them know that the picture was to big for the TV (it was getting cut off of the sides). Again I didn't receive a call back. I called them on the 27th and Jossein decided he wanted my TV in the shop. I let him know I was very hesitant on letting it because of the service I was already getting. A tech came and picked it up on the 28th promising me I would have it back by Monday 5-3. As we (I had to help, because they only sent one person out to pick up the 52' TV) the tech let the screen door go and it hit the front of the TV. Jossein called me on 5-3 and told me he got the sizing fixed, but needed to replace the optical again and I would have my TV back by 5-5. I told him I was very disappointed in the whole thing and he told me I was very hard to please and hung up on me. I called him back and let him know that was rude and then explained all the bad service I was getting from them and that was the reason I was hard to please. He never apologized. They brought my TV back and the remote, but had kept the batteries out of my remote. The one tech acted like he didn't want to be bothered with anything. He connected the cables wrong and then wanted to change the setting on the TV so they would be correct. I told him to hook it up properly so he wouldn't need to make the changes.