TechPro Overhead Garage Door Company

We had TechPro come out because the limits on our garage door opener were off- the door would hit the floor and bounce back up. The owner came out and stated that our garage door itself was too heavy for the spring, and that the spring and rollers were worn out. He suggested that we do their "Minor Overhaul" for $757.81, which would replace the hardware on the door, and that he would then reprogram the limits on the opener itself so that we would no longer have any problems with the door. We asked what would be the worst case scenario if we paid to have the issues with the door fixed, but the limits remained off. He stated that if that happened, it would be a $20 fix to repair the limiter. He stated that we would have 5-10 more years with our opener from what he could see. He stated that he was "100% sure" that repairing the door so that it rolled better would allow the opener to do it's job once the limits were corrected. We went forward and paid for the minor overhaul. 9 days later we are having the EXACT same problem with the door bouncing off the floor. I spoke to the owner, and he stated that once he left our home he researched our particular opener and learned that there was a common problem with it where the drive cracks. There is nothing to do but pay him for a new opener. I expressed frustration that we moved forward with fixing the items he noted based on his recommendation that the "worst case scenario" if the problem were to persist was another $20 fix. He admitted that he had not known about the other potential cause of the issue. He then said that my concerns were "stupid" and then hung up on me. Nice guy. DO NOT use this company.

I felt highly pressured and wish I had gotten estimates from others. In the end, I think that I was charged much more than I could have gotten by shopping around. On the positive side, I was able to get the garage repaired same-day, the repairs took only 30 minutes or so, and everything is working perfectly now.