Mr. Appliance of Lehi

Unbelievably over-priced! They charge $185/hour for labor and $95 ($89 + tax) to diagnose. The door of my microwave broke last week. I had called Mr. Appliance and spoke with them on the phone about the door latch not working. The owner did discuss with me possible causes of this malfunction on our first cell phone conversation. I asked about replacing a part for it and he had mentioned that the part I needed was no longer made by Kitchen Aid. He stated that to make sure that this was really the problem, I would need to have them look at and diagnose it. Our conversation ended at that point. So, I tried to open up the back of the microwave and found that I didn't have the proper tools to do so. I went to Home Depot and purchased a "Star Screwdriver" that worked. I opened it up and found what was wrong: a small part had broken off and needed to be replaced or glued back on. I looked online for the part, found the schematic and the part but found that it is no longer available online. I even called Kitchen Aid Customer Service to confirm that that part was no longer available. I made "No attempt" to repair it myself but took out the broken part, put in a zip lock baggie and taped it to the top of the microwave. I was referred to Mr. Appliance from a local furniture company in Lehi, Ut. I called Mr. Appliance and asked what the price would be to get it fixed and was told that it would be $95 for Mr. Appliance to come pick it up and to diagnose it. To avoid paying that fee, as I mentioned earlier, I took the part out, put it in a zip lock baggie and taped it to the top of the microwave and had my wife personally drive it over to Pleasant Grove, Ut (a 20 minute drive for my wife) I simply wanted to know how much it would cost to fix that part that I taped on top of the microwave. Mr. Appliance did call my wife and explained that the cost would be about $215 and explained in detail how the repair would be done. About 5 days later I drove to PG to pick up my microwave. I walked into their building and asked how much it would be to repair the microwave door latch and found out that it would cost over $200 to repair. (I had not heard this news from my wife as of yet). I was stunned--I made up my mind then and there that I would not have the oven fixed. When I went in to pick up my old microwave off the table, I was told that I had to pay the $95 ($89 + tax) diagnosis fee. I had never agreed to pay that "diagnosis fee" when speaking with them on the phone and my wife had signed no contract to pay that fee at drop off. When I refused to pay this fee, I was accused of being dishonest, that I couldn't take my microwave, and that they would 'take action' if I didn't pay. I was furious--I left without MY microwave (a Kitchen Aid 20114 model) and drove straight to Best Buy. Considering that is the cost of a new microwave, I decided to simply buy a new one for $185 from Best Buy (total cost with tax was $208.00). A warning to others concerning their "diagnosis fee" on a small appliance and their hourly fee to repair!! I thought if the fee to fix the door latch was around $25-$35 or even $50.00, this might have been an option for me to get a few more years out of my old oven. I didn't buy a new Kitchen Aid (about $450-$550 to replace) but I did buy a great LG Inverter Microwave (10 year warranty). I wanted to set the record straight!!