Contractor's License: 97-344982-5501. Complaint-free company. See website for additional services.
Business highlights
49 years of trusted experience
Services we offer
Landscaping, Fountains, Waterfalls, Snow Removal, Pruning, Fall and Spring Cleanup, Drainage and Water Control, Bark and Rock Mulching & Putting Greens.
The walls were built - BUT within a couple of years they started cracking - the small ones, and quite a few really big ones. We noticed that one of the large ones had a drill hole in it - obviously one which was drilled into which explosives could be placed to blast them out of the ground. We counted about a dozen or more large ones which cracked within two or three years. There are now probably several dozen which have completely cracked into shards, and 40+ large ones that have completely cracked. After about 4 years, we contacted the Better Business Bureau with these details. They reportedly passed the complaint onto Bratts. And that we is - we never heard a word from them, or BBB, until the BBB sent our complaint back to us - with the notation that Bratts had failed to respond - and thus, they were closing the issue, as far as BBB was concerned. Well, that completely squelched any feelings I'd had about the BBB. - if that's all a business has to do when a customer files a complaint - to not respond - so much for any assistance to the consumer!! Much of the embankment is slowly sinking, along with the cracking stones. We are going to have to replace ALL of that, for many thousands of dollars to keep the driveways from sliding into that irrigation ditch. By the way, other walls in the neighborhood with similar 'fractured' limestone are still looking good, and with little signs of fractures. We obviously got many truck loads of stone which were very near the point of the dynamite.blasts in the stone 'mine'. We were a good customer - and mostly fault Bratts for not inspecting the stone being brought to our location, and rejecting any with signs of a 'fractured' source. It's possible that was overlooked because they could then hold down the cost of the fixed price contract ??
Description of Work: Our yard has some fairly steep inclines sloping down to an old irrigation ditch. We needed some kind of solid embankment from our driveways & back lawn area down to the ditch. Two driveways because of one servicing the garage and another one on a lower level from the 1st driveway which goes around the upper embankment to a large basement door. A Bratts rep came and showed us the various choices for rock to be used to build these embankments and a couple others in the yard. He had pictures of the type rock types - we finally settled on a limestone, because of the color varieties and because we'd seen other such retaining walls in the neighborhood. He never, ever mentioned that that kind of limestone is not all that durable and resistant to cracking - as we found out later, well after the installation - that our type is called 'fractured limestone' We had just moved from eastern Kansas - what did we know about Wasatch mountain rocks ? We were depending on the vendor to fully inform us of our choices - the good and the BAD.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$20,000
Jan B.
02/2013
5.0
landscaping
 + -1 more
They did great. I thought that they were a little pricey, but they worth it.
Description of Work: I have used Bratt Inc for landscaping. They rebuilt the yard and terrace, removed dirt, rock steps, made an entrance to a walkout basement, and some other work.
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Service Categories
Landscaping,
Fountains,
Drain Pipe Installation,
Tree Service,
Mulch and Topsoil,
Lawn and Yard Work
FAQ
Bratt Inc is currently rated 3 overall out of 5.
No, Bratt Inc does not offer free project estimates.
No, Bratt Inc does not offer eco-friendly accreditations.
No, Bratt Inc does not offer a senior discount.
No, Bratt Inc does not offer emergency services.
No, Bratt Inc does not offer warranties.
Bratt Inc offers the following services: Landscaping, Fountains, Waterfalls, Snow Removal, Pruning, Fall and Spring Cleanup, Drainage and Water Control, Bark and Rock Mulching & Putting Greens.