Park City Deck Stylists

Let me preface this review that we have used Deck Stylists for several years and were very happy with their work up until this year. Deck Stylists were supposed to restore our deck - secure loose boards, sand, clean and stain in May. The job started out with four guys on the first day, then dropped to one for the rest of the project who did subpar work without supervision. We suspect he wasn't trained in sanding and staining.. There were a lot of sanding errors in the wood and damage to our hot tub from sanding. The only board he secured was the one we pointed out to him that was jutting out. There were plenty more loose. He only stained the upper level of the deck and left the lower level unstained. As he was staining, he got stain on our hot tub, house and deck railings. The owner told us he couldn't get back to us for a week to finish the job at which time he himself came to finish the lower portion. Then it snowed 2 inches on the new stain that night. Needless to say we had a deck with two different colors at that point. Also the upper portion started getting splotches in several areas. We suspected poor prep work and stain mixing. We are trying to get our last payment back - really should get all of our money back because the deck had to be completely redone. Kellen the owner did offer to fix the mistakes, but we did not want his company doing any more damage to our deck. The trust was gone. If you choose Deck Stylists - it's like a box of chocolates. You're not sure what you are going to get.

I tried two different listed e-mail addresses over the last 3 or 4 days. I then called and left a message. The phone transferred to what appeared to be a cell phone. I left another message. I have yet to receive any response. I can understand if someone is busy and may or may not be able to do a job, but to totally fail to respond at all is totally unprofessional. I am now looking elsewhere.

Kellen came over to my house to give me an estimate, it was more than I thought it would be for what we had done. We are happy with the quality of work. It took several weeks for his crew to begin working and several weeks for them to complete the work. He did not include the engineering fee's in his estimate. Its was a complete and total surprise when were charged for it!

No show No call

I had only the vaguest idea that I needed my terribly worn, buckling, too small, boring rectangular 20 year old backyard deck refinished, and wanted to add a little and quot;interestand quot; to it, maybe in the form of a pergola, maybe with some more room, but I didn't want to spend a ton of money, and needed it done for an upcoming event, a shower for my daughter, that was 10 days away. Kellen had a book of recent jobs, and I liked a little of this one, a little of that one, a little of another, but couldn't really picture what I wanted - what a troublesome client I must have been! He came up with a very good idea, with a pergola and some built in benches...and a couple of other very good ideas that my husband didn't want to because they would change his grilling area. Kellen then came up with a variation of those latter ideas that gave us just a little bit of more deck space but a lot more and quot;interestand quot;....then a week after it was all done, he came back to say HE wasn't happy with the paint scheme, and he suggested something else, which I also liked better and he redid it right away. The pictures are on his website and show you the finished product. Look for a job in 2012 that has the word and quot;pergolaand quot; in it. All of the ladies at the shower raved about it. It is exactly what I wanted. I have had the guys back once to do the recommended maintenance and was very happy with that too. They are prompt, detail oriented, FAST....I couldn't believe how hard all the guys worked. I am about to rehire Kellen to work on our front metal railings now.

We were very happy with Kellen. He's one of the few home maintenance people I've met who actually returns calls quickly and shows up on time. We had a large redwood deck covered with some crappy sealant that was flaking off all over. After sanding, acid washing, and staining, the deck looks beautiful. They worked hard and finished the whole job in a few days, with meticulous attention to detail (Kellen personally hand sanded around all the beams/doors/fireplace. We will use this company again for ongoing maintenance. (FYI, despite the company name, they will work in SLC).

Job started great, but ended in disaster. The quotes were fair and Kellen worked with us on options to keep the project within our budget. Corey and help did an amazing job on the rebuilding. The rest of the crew were good too if tasked and managed well. The project was very large and the rebuilding of railing and staircase took longer than expected, that's when things started going wrong. Project management was poor and when the rebuilding went long, the crew were taken to other projects. Corey was often left short handed with regard to help and tools, further lengthening the project. Steps for refinishing had to be repeated and the owner/manager was not happy about that. The project started with a lot of attention to detail but as it took longer than expected, there was a lot less attention and rushing to get it over with. We communicated early and often with Kellen (owner) on things that needed to be done/redone and by the end this resulted in his getting tired of us 'complaining' and ended up with large blow out between he and my husband. We were accused of not wanting to pay them, even though we never questioned payments, when the final deck stain came out multicolor and we questioned what stains were used. We had to restain portions of the deck ourselves and came to an agreement on payment to avoid court. About a month after they finished the deck my husband's leg went through a bad board that as not replaced, falling onto my new car, the perfect ending to a job that ended in disaster. IF you use this company due to fair pricing be sure: SMALL PROJECTS ONLY! GET THINGS IN WRITING and WRITE DOWN ITEMS YOU WANT DONE/REDONE DAILY PHOTO DOCUMENT THE PROCESS FOR YOUR RECORDS STAY DILIGENT

Kellen was extremely prompt in responding to my phone call inquiring about their services. He came to our home, evaluated our deck and the scope of services necessary to get it back to it's original beauty. Honestly my husband and I were torn between restoring a 10-year old deck or replacing it with one made of the synthetic decking products, but after meeting with Kellen, the choice was clear- restore. We have a huge cedar deck and the cost to restore the existing deck was a fraction of what a new synthetic deck would have been, and in the end, NOTHING compares to the natural beauty of wood! Throughout the entire process Kellen and his team of craftmen were punctual, totally professional and really nice. We have dogs and they were always very careful to secure the gate area to ensure that we did not have any four-legged escapes! In addition to the initial deck restoration, Deck Stylists offer deck cleaning and maintenance programs- for which we have already signed up! These programs offer very affordable services to keep our deck looking great- and the best part... my husband doesn't have to spend his weekends working on it!