Vision Security

unknown

Let me start out by saying that if these people come to your house and offer you some crazy deal DO NOT TAKE IT!

 

About a week after the initial install I began to get low battery on all of the sensors.

 

I called to have them come out and fix the problem. After waiting on hold for more than 30 minutes being number 1 in the queue I was transferred to an automated message saying that I have called outside of the normal business hours when I clearly have not. I called back again and after being switched from 2 different people saying the same things to both of them I was told that I would be contacted within 24 to 48 hours by the tech to make an appointment. I never received a phone call from a tech and this exact scenario happened two more times, before I asked the person on the phone to call the tech and make an appointment while I was on the phone. This process is so infuriating that I nearly canceled my policy on the spot. They informed me that I would be forced to pay 75% of the remaining contract  which is the number derived above for approximate cost of service. When i was informed of how much I would have to pay, the lady seemed incredibly smug and condescending when she told me that.

 

I want to cancel my service because it is nearly impossible to get someone out to make sure your system is working. This seems to be by design. They seem to want to frustrate you enough where they get your money and you get no services. The company seems semi-professional at best. I want to give an F all the way down the board because of how angry this company has made me, but in an attempt to be fair I didn't.

 

The company address is the corporate address, but my service is at my home address. I am not sure if they have a building here in Riverview or not. I could only find the address of their corporate address from their website.

My back garage was robbed prior to the security system.  The reason for getting the system was the back garage.  A salesman came out, looked at the garage and the house and talked about what system would work best.  The technician came out that evening and installed the system.   In the middle of the night the alarm went off to let us know it had lost the connection with the garage.  They said they had to order a new part.  We told them if the systme did not work in the garage we wanted to cancel the contract.  They kept telling us they could fix it.  After the 5th attempt the garage was still not secure, so we tried to cancel.  They would not let us.    They do not call back.   I feel taken advantage of.

It's just been one thing after another with this company.  They are supposed to help people, but we don't even know if the alarm system would even work if someone broke in.  They told me once to have the contractor that was installing the door, that they should set the alarm for the new door, when they should do that.  They never showed up.  We didn't look for their business, they came knocking on our door, and we've got nothing out of it.  I wouldn't recommend them to anyone. 

On 6/17/2011, I was approached by their salesman as I was entering my home.  The salesman said homes in this area were being robbed and asked if I owned my home.  I would not give him any information, told him I was not interested.  He continued to press me for information at which time I told him to get off my property.  He followed me and I told him if he did not leave I would call the police, which I subsequently did.  The police dispatcher talked to him and told him to leave.  He did not.  A police officer was dispatched.  In the interim, he remained on my property, dropped my phone, and then had the audacity to videotape me with his cell phone.  This went on for approximately 15 minutes until the police arrived.  He left just prior to the police arriving.  After describing him, the police went after him.  He was ticketed for trespassing and I am filing for an order of protection at this juncture.  This man did not seem to understand the inappropriateness of his actions.  My family has asked that I file an a restraint order.  I had not ever met this man nor seen him prior to this.  I felt threatened.  I have emailed the company but have not received a response.  This company is associated with GE.  I have emailed them and received a response, giving me contact information for the company.