Saela Pest Control

They came in and did a good up front job but told me I needed to sign up for there 2 year plan. The tech told me I could cancel butto let the2nd inspection to occur before canceling.After 2 visits and no other pests to eliminate I asked to close it out and they informed me I would have to payout the full 2 year contract. I got shuffled around before I found someone who told me this. I don?t like there sales approach on this

Got the job done.

They were mis leading, they were inconsistent, they were gaslighting, They promise to process the refund but they did not process They tried to gas lighters telling us the same amount of as a service that we didn't request. The whole experience was not good.

Got the job done quickly and efficiently.

Needed standard pest control service. They were here when they said they would be and completed in a timely manner.

Perhaps this is the model of (all) pest control so they can continue a revenue stream, but the initial verbal OK was agreed-upon as $X initial service, $Y maintenance visits. By the time the contract came over and I signed it. I did not notice that it was not what I verbally agreed to (MY fault). The small print on the contract: even though the service parameters are outlined, they will continue to charge you beyond those acute service visits UNLESS you remember to call and cancel the contract. So, they got an extra month of revenue out of me once I had someone knocking on my door as an unexpected visit ?ready to spray?. Too late to cancel by then. That?s shady. Beyond that they tried their hardest to get me to sign up for regular ongoing service. For an acute problem, if you cant solve it in four months, I am not going to pay for ongoing service. The ?unlimited visits in between visits? was fine, but time is money, and I dont know why this is the model. But I did discover that like cable service, lower level techs cant solve all the problems and you have to ask for the master tech to come visit. Eventually, those guys start using different chemicals that probably could have solved the problem immediately on month one, but most techs like to make it seem like you are gonna have a problem forever. I WILL hire this company again if I need them (polite, on time, thorough, detail oriented, responsive customer service and local), but I will be a lot wiser about how to cost control.

Very helpful device

I hired them to redo my crawl space. I paid in full before receiving all the necessary paperwork to get reimbursed by my home owner insurance. David Neville was the msn in charge of my crawl space. He never typed up the necessary paperwork and then told me his company changed software and everything was lost. You canâ t ever talk to someone in Oregon and every time you call itâ s a different person. I could never get a manager to call me back. I finally called to cancel my account and was immediately put through to a manager so they could keep my business. Horrible customer service!

Saela responded very quickly to my request for service. The technician was friendly and did a thorough job. The tech and a follow-up call a day after the initial service did try to upsell for additional services but did not push when I declined.

Good service. Only complaint is a 2 year contract was mandatory

I called Saela Pest Control when I noticed ants invading my kitchen, and they did an outstanding job! Their team arrived promptly, assessed the situation, and quickly implemented a solution. I appreciated their professionalism and how they explained the treatment process. Within days, the ants were gone, and I haven't had a problem since. Highly recommend their reliable and effective service!

Their customer service is outstanding and they really hear you when giving out instructions-very very very accommodating as well

Customer service was great. Would recommend. Very thorough and sending tech out shortly.

They did a good job and all employees I’ve dealt with were very professional and personable

Used for past year and seen no spiders

Our service guy was friendly and efficient!

They did not honor what we discussed they were going to do for the price of our contract: address rat droppings in the crawl space of our small home. They did not finish the job on the first day (Friday), but promised that someone would come to finish the work on either Saturday, the next day, or Monday, and bring a shop vac to clean up the droppings. When I called to confirm on Saturday it was not on the schedule and had them make certain the it was on the schedule for Monday, with the shop vac as promised. When a different technician arrive Monday he did nothing that was promised, but simply left 5 traps (not even spread out, but all bunched together at the entrance to the crawl space) saying that the work we were told they would do would cost $1000s and take multiple people days to complete. The service was a joke. Do not sign with this company.

This company always sends out good people. They are always spot on when they give a time that they are coming. They are thorough, they check in after the service via text. The last person that came, Gusto? Not sure if thats the correct name of the gentleman, but he was very good. Exceptional service from him. We have been using this company for many years and they do not disappoint.

Friendly professional and knowledgeable.

Very knowledgeable

Eric was extremely knowledgeable and professional

Excellent

They are very professional and provide excellent communication of what service was provided and what they discovered.

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