Pinnacle Security LLC

Description of Work: Installed a cheap security system. Told that it covered fire, police, etc.

Description of Work: Sachiko Duffin was a Japanese lady who was the wife of my wife's step-brother who passed away twenty years ago. She lived alone and was in the first phases of Alzheimer's. We had scheduled her airflight back to Japan to be with her family. She was scheduled to fly on February 24, 2008. On Saturday February 2nd, a salesman from Pinnacle Security Systems headquartered in Utah sold her an alarm system for her home. He told her horror stories of home invasions, rapes and crime in her area; all untrue and scared her into accepting the system. It was all done without our knowledge. On Tuesday we couldn't get hold of her and our Son stopped by to make sure she was alright and saw the alarm system. I immediately called Sachiko (who was obviously upset) and asked her who the company was. She didn't know. I asked her what her password was to operate the system. She didn't know. I asked her, "Sachiko, if you have any problems with your alarm, who do you call?".. She fortunately had a piece of paper with the installers name and cell phone number. I immediately called him and was told I couldn't call to cancel the system installation but had to send a slip attached to the contract Sachiko had signed and fax it to the company. Since it was within the 3 day period that California allows cancellations, we were able to void the contract. Had it been one day later, it would have cost her $1,700.00 to cancel. They were really angry that we had cancelled but they didn't give her the three day period before they made the installation. I called the Sheriff's office who had documented many problems with this company but was told that Pinnacle was just on the edge of fraud and illegal activities but their hands were tied until they could catch them doing something illegal. They are a BAD company.

Description of Work: A door to door salesman came to my door, and tried to sale me a security system.

Description of Work: I use them for the security and they modified my existing alarm system to work with them.

Description of Work: A representative came to my house and told me that I needed to update my keypad- He said that the city and GE recommended if your keypad is more than three years. I checked this. I called my own security company and they told me that this was just an example of them trying to steal other another company's business and to not worry about it.

Description of Work: Install and monitored a house alarm system.

Description of Work: They installed an alarm system.

Description of Work: Replaced previous security system at approximately the same price with the addition of a personal alarm for elderly mother. Price quoted is for 1 month.

Description of Work: They provide me with home security. Their service includes other protection such as fire.

Description of Work: We were duped by Pinnacle into signing a 3 year contract to do business with a competitive alarm company, an affiliate of Pinnacle Security. After paying $578.58 for sub-standard service, we were notified that it would cost us another $768.15 to cancel. Outrageous!!

Description of Work: I have a yearly contract with this company. The alarm system is for fire and unwanted entry. They monitor the system and I pay them on a monthly basis. The price listed the total amount I pay for the year.