Jensen Pavers and Hardscape

We had a great experience with Jensen Pavers. They did quality work and we are pleased with the outcome of the services we received! We have really enjoyed the work that was done and have had no issues! They were fast and dependable and knew what they were doing. The price was fair and reasonable and we would recommend to everyone.

Initially, the work looked good. After one season, there have been some settlement issues that need to be corrected. The owner of the company has promised on multiple occasions that he would have someone at our house on a certain date and then NO SHOW. This has happened three times and now he just ignores any communication. We now have to pay another contractor to fix the issues.

We are now in a lawsuit. Here are the issues- 1. Goes months without returning several phone calls or texts and finally will show up out of the blue. 2. He's great until you pay him then he's on to his next job. 3. Doesn't live up to his warranty. My drive way is chipping after one year. Manufacturer claims his installed wrong. He is now ignoring us and won't show up, call. We have to take him to court. Stay away from this company. They are very bad news.

The pavers have cracked and crumbled. We have contacted them several times to have them come out to repair the work and they have not returned any of our calls. I have documented every contact with them and they refuse to return my calls. They seem to be licensed but they are not. They are doing bad work and we want to get the word out about the experience with them. They lost their license in May of 2010 and they came in to do the work without being licensed. They refused to come back and do warranty work after fifteen calls and voice mails. They are still doing home shows and proclaiming that they are licensed, but I want to let everyone know that they are not. They are uncertified and unlicensed in the state of Utah. They do not honor or warranty any of their work.