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BEST BUY APPLIANCE

Appliance Repair, Appliance Sales and Installation, Drain Cleaning,

About us

Family owned and operated for over 35 years. Ask about our cash discounts. FREE advice, in-person and over the phone on how to repair your own appliances.

Business highlights

46 years of trusted experience
Emergency Services Offered

Services we offer

Large Appliance - Full service center - Service Calls, In-Shop Repair & Parts - Phone diagnostics. Specializing in helping the Do-It-Yourselfer with FREE advise, instruction, trouble-shooting. Sales of both new and used parts for most major home appliances. Sales of reconditioned appliances with full warranty. Appliance installation. Accepting appliances for recycling. 24 hour drop off in front of store.

Services we don't offer

We do not service electronics such as TVs, Computers, etc.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.616 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
19%
3
0%
2
6%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.2
punctuality
4.3
Showing 1-16 of 16 reviews

Stephanie B.
11/2016
2.0
appliance sales
  + -1 more
I paid the money up front and after thinking about it and not being able to get a hold of them after they were late with my delivery. I went there and said I wanted my money back. I'd paid cash the day before and hadn't received it yet. They refused to give my money back and so I was forced to take it anyways. I feel they were dishonest in the type and amount of work they actually do. He said he paid his men so he didn't have my money anymore. What sort of business doesn't have $300 cash they were given the night before? I had to come up with it and I don't make much money let alone have my own business. I hope it's not a lemon!
Description of Work: I needed a new washing machine because mine broke after only 4 years. I decided to go with an older one because the newer ones are junk I've heard. I paid $300 for an old Kenmore. I think that's way to much and it makes squeaking noises sometimes. I don't think it was as reconditioned as it should be for the price. The store is a wreck and very unprofessional. The employee that I spoke to after I had paid the day before was rude. The man I bought it from claimed he was from Deseret industries but why? He looked like he was related to the owner to me. It was all very shady! No refund let alone returns either.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$325

Greg B.
05/2016
5.0
appliance sales
  + -1 more
I really liked Best Buy Appliance. They were easy to work with, and I felt that I got a fair price for the used washer/dryer set that I bought there. Buying used appliances is a bit of a risk, but their 90-day guarantee takes a lot of the fear out of it. I would definitely shop there again.
Description of Work: I bought a used washer/dryer set from Best Buy Appliance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

SUSAN I.
04/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Rosalind H.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Excellent. Came the day I called. Spent over an hour fixing my dryer which needed a new motor. Performed several maintenance jobs while he was in there. And charged me only $100 for labor and parts. Would definitely use again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Michele R.
04/2015
5.0
appliance repair
  + -1 more
Our older side-by-side fridge freezer had been warming up. We weren't sure what had happened at first, and thought someone in the house had fiddled with the thermostat controls. We had tried adjusting them but everything was still warm and the frozen items were thawing out. I phoned Scott Morgan at Best Buy because of other's reviews of his services. I asked him if he could send someone out or come out himself. His service guy was out with the flu, but he helped me diagnose my problem and gave me advice on what to try. We set an appointment in the next week (the call was on a Friday), just in case this didn't work. I followed his directions about removing the back panel of my freezer and checking for iced up coils, defrosted them with a hair dryer and then we left it empty to see how well it would get back up to temperature. By next morning, the couple of things I had put in it as test items were hard frozen, the fridge side was also nice and cold. Scott Morgan charged nothing but gave me valuable advice that will probably allow us to use our fridge for a little longer until we can afford to replace it (this was already something we were planning - probably for late summer). I would definitely use him again and happily send others to him. From what I can see, he is a fair, honest trader and I would be happy to give him my business.
Description of Work: Helped repair our fridge freezer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARIE S.
06/2014
5.0
appliance repair
  + -1 more
I wanted to purchase a Kindle for myself for Mothers Day but the location I went to were sold out. The sales person not only double checked their inventory but called another location before returning to me so that I could buy it there.
Description of Work: Sold a Kindle

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Alan M.
06/2013
5.0
appliance repair
  + -1 more
They have a really junky looking store, but they know their stuff and are very helpful to the do-it-yourself person like me. Price is good. They'll even sell you a used part if they think it'll be good and save you money. Sometimes you have to be patient. I went there once during business hours posted on their door and they were not there. But I still use them because of the other positives.
Description of Work: Supplied parts for my clothes washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$25

Melanie S.
03/2013
5.0
appliance repair
  + -1 more
They did a great job. They were really helpful and gave us good advice. My mother ended up paying for that. We think the price was really reasonable.
Description of Work: We used Best Buy Appliance to repair a refrigerator and to consult on a dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Judson H.
12/2012
5.0
appliance repair
  + -1 more
The repairman quickly diagnosed the problem and had necessary parts to fix them on site. Was quick and efficient. Labor cost was very reasonable. Slightly bothered that they charged two service calls with only one visit because two repairs were made. My understanding is the service call fee offsets costs associated with getting to the house. However overall much cheaper than dealing with the hassle and expense of new appliances.
Description of Work: Microwave and dishwasher not working. Microwave switch broken inside handle was preventing it from working. Dishwasher was acting like it wasn't getting any power wire nuts had melted.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

MaryAnn P.
02/2012
5.0
appliance repair
  + -1 more
What I do like about them is they are friendly. They are knowledgeable. Of all the people I had called to repair my washer, they were the best priced. I would use their services in the future.
Description of Work: I use services of Best Buy Appliance for repair of my washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt K.
06/2011
5.0
appliance repair
  + -1 more
They came out on time and ordered the parts, then returned and installed the correct part.
Description of Work: Dryer wasn't heating, they came and repaired the dryer along with the venting system that wasn't properly vented.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Maren U.
06/2011
5.0
appliance repair
  + -1 more
He did a good job. He really knew what he was doing. He could see what was wrong right away and did not waste my time and charge me for it. I spent around $45 for the service call.
Description of Work: I used Best Buy Appliance about 8 to 9 months ago to check our dishwasher. He did not repair it because we ended up buying a new dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$45

KELVIN L.
10/2006
5.0
appliance repair
  + -1 more
Just fine.
Description of Work: Got my LCD replaced fast.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

JUDY N.
06/2006
4.0
appliance repair
  + -1 more
I felt they were professional and very helpful. I asked him some advice on water softeners and he was able to help me. I would recommend this company to family and friends they are reliable.
Description of Work: Had a dishwasher plastic lever replaced that was corroded.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$70

06/2006
4.0
appliance repair, drain cleaning
  + 0 more
The job they did was ok, but they are located some distance from my home. It took them longer than I thought it should to respond. I do not think I would recommend them.
Description of Work: Our dishwasher was plugged up. They had to clean it out so it would drain again.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$60

06/2006
4.0
appliance repair
  + -1 more
I asked the representative questions on other information such as water softeners, which he gave me good advice. I'm very pleased and thought they were very professional. I would recommend them to family and friends if anyone ever needs their appliances repaired.
Description of Work: The dishwasher was broken. Plastic lever was corroded, so the dish rack wouldn't slide in and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$70

    Contact information

    665 N STATE ST, Orem, UT 84058


    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:30 PM
    Tuesday:
    10:00 AM - 6:30 PM
    Wednesday:
    10:00 AM - 6:30 PM
    Thursday:
    10:00 AM - 6:30 PM
    Friday:
    10:00 AM - 6:30 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Sales and Installation,
    Drain Cleaning,
    Dryer Vent Cleaning,
    Appliance Refinishing

    FAQ

    BEST BUY APPLIANCE is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 6:30 PM

    Tuesday: 10:00 AM - 6:30 PM

    Wednesday: 10:00 AM - 6:30 PM

    Thursday: 10:00 AM - 6:30 PM

    Friday: 10:00 AM - 6:30 PM

    Saturday: 10:00 AM - 5:00 PM

    BEST BUY APPLIANCE accepts the following forms of payment: Check
    No, BEST BUY APPLIANCE does not offer free project estimates.
    Yes, BEST BUY APPLIANCE offers eco-friendly accreditations.
    No, BEST BUY APPLIANCE does not offer a senior discount.
    Yes, BEST BUY APPLIANCE offers emergency services.
    Yes, BEST BUY APPLIANCE offers warranties.
    BEST BUY APPLIANCE offers the following services: Large Appliance - Full service center - Service Calls, In-Shop Repair & Parts - Phone diagnostics. Specializing in helping the Do-It-Yourselfer with FREE advise, instruction, trouble-shooting. Sales of both new and used parts for most major home appliances. Sales of reconditioned appliances with full warranty. Appliance installation. Accepting appliances for recycling. 24 hour drop off in front of store.
    We do not service electronics such as TVs, Computers, etc.

    Contact information

    665 N STATE ST, Orem, UT 84058


    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:30 PM
    Tuesday:
    10:00 AM - 6:30 PM
    Wednesday:
    10:00 AM - 6:30 PM
    Thursday:
    10:00 AM - 6:30 PM
    Friday:
    10:00 AM - 6:30 PM
    Saturday:
    10:00 AM - 5:00 PM