PRICE'S GUARANTEED DOORS

Let me preface by saying this company has the worst customer service of any provider I have ever worked with. I primarily worked with Tifani, Jake, Trevor and JJ (who is no longer with the company). Most of these individuals lack integrity and do not treat customers with respect. There are countless examples of how when things went wrong they tried to point fingers and lie rather than focusing on making things right. After 100+ phone calls, 20+ emails, 50+ texts, and months of delay, we finally received a product that is far less than what we ordered. And with all of the issues we experience, Tifani refused to offer any sort of discount and stood behind the service and product that was delivered which baffles me. Here is a summary of the issues we experienced with Price Doors. - We placed an order for a new mahogany front door for our home in June and received it a couple weeks late from the quote, not a huge deal. - Jake told my wife he would bring over wood samples and never did. She followed up several times but he never brought them over. Again not a huge deal but not great service and when asked about it he said he never offered them (no integrity). - When the door arrived, the installers (Trevor and another guy) indicated there were 4 different types of wood being used which was different than the order. The order specified only mahogany and fir jambs. They said they would correct this to match what we ordered but they never did. The install was very sloppy, wood was split, things weren’t stapled in properly, and the transition was very unstable. - Once everything was installed, it became clear that the height of the glass between the door and sidelights was off. This was a big issue so we had them fix it. It took several follow up calls and reminders on my end to finally get Price Doors and the manufacturer representative out to my home. The manufacturer agreed to replace the door. - The dates given for the replacement door were consistently missed and 14 weeks later we finally had the replacement door. - Once the replacement door was installed it was clear the beveling for the door was facing the inside while the beveling of the sidelights was facing the outside. When I spoke to Tifani about this she said she would follow up with Trevor and give me a call back (of course she never did). When I called her a couple weeks later she said that’s how it should be, beveling being backwards between the door and sidelights is how it should be? Of course it’s not but that is the type of response I am used to with this company. Trevor came out before the door was installed to take measurements of where to cut the holes based on our hardware. It was cut on the wrong end, mistakes happen, but this is what caused the beveling to be backwards. When I spoke to Tifani she said they do not do any cutting at their shop which is 100% different than what Trevor said. Please do yourself a favor and use someone else if you have the option. At the end of the day mistakes happen with many home projects, but this is not a company you would want to work with when things go wrong.