Comfort Solutions

After making an appointment at Home Depot for an estimation on a new furnace and AC a representative came to my house and showed me different furnace and AC options to choose from the Train models they were selling. When the installers came they installed a damaged condenser pad and I made them replace it. They took compost from my compost pile to try to level the condenser pad and it has settled now and is not level. They routed the 3" intake and exhaust white PVC pipes where I hit my head on them. The pipes could have been routed differently, with some thought and a little effort, to avoid that hazard. Then the coolant leaked out of the copper tubing at the condenser the first week it was in service and I had to wait until Monday for a service call for repairs. In the mean time the agent I spoke with was trouble shooting over the phone and making up a story as to what "my" problem might be and I would have to pay for a service call because it was Sunday. Next a small fan motor was making a horrible noise and had to be replaced twice before the noise level was improved. I say improved because it still is noisy and there is a whistling sound too. I suppose that may be why they call it a "Train". Because of poor quality instillation they had to come back and seal the metal duct work around the furnace that leaked air. They also came back to put foam around the PVC conducts where they exit the house because outside air was came through the space around the pipes. It has been a NIGHTMARE dealing with Comfort Solutions, never again! FYI make sure the installers ask if they can use your bathroom. One of the guys used the bathroom to defecate and didn't turn on the fan and "didn't wash his hands". How do I know? The sink was dry and the fan was not on when I checked after I saw him exit the bathroom. Not to be redundant but "NEVER AGAIN"

install was smooth. they came to install my new gas log set 5 days after my initial consultation. my installer Paul was very professional thoroughly explained how to use my new fire set and the remote. he had the thing installed quickly and hauled away my old log set and all the trash. would hire them again no problem.

I contacted them on a Wednesday and they were able to schedule same day service. Todd was punctual and actually showed up a bit earlier than the planned window which was great for me. Todd was great! He was professional and thorough and explained everything he was doing step by step. I would definitely suggest Comfort Solutions to anyone I know. Great experience and great results. Thanks!

I had an appointment setup with the Comfort Solutions office in Sandy to give me an estimate on a gas insert on October 2, 2014. I left work early to meet them at my house and they are a no-show. They didn't call to say they wouldn't show up or to say they were late. I called the store to find out and got some excuse of about them forgetting to put me on the list. Fortunately, I had a furnace technician showing up at about the same time, so my time was not a total waste. But as the saying goes, there is only one chance at a first impression. I will go with Utah Hearth & Home for the gas insert, they showed up on-time.

The job took two days, but it was a big job. They had to uninstall the furnace, move it back 10 inches to be able to install the coil for the a/c unit. While at the same time pulling and replacing the old duct work with new insulated duct and redesigned the system for better airflow. The installers were on time, professional. Worked quickly, cleaned up their mess. I would used them again. My installation was expensive, but more do to what I had done and going with the higher end Train A/C unit.

I spoke with Bill in the Ogden office when arranging my service appointment. Price was important to me and Bill quoted me $89 for the service call. The technician arrived on time. On my carpet he spread a very dirty cloth on which to lay the components of the gas log. I told him I would prefer to use my new clean tarp. In five minutes he diagnosed the issue as a clogged pilot tube and five minutes later he had it cleared it and re-assembled. The whole process was literally a 10-minute job. The technician was in and out in 20 minutes total. In addition to the $89 service call charge, I was billed $40 for clearing of the pilot tube and an additional $5 miscellaneous material fee. I told the technician I thought the $40 unreasonable. He dismissed my comment. I ask about the Angie's list discount. He said he knew nothing about it. The next day I called Bill. I told him I thought it unreasonable to charge more than the $89 for 20-minute service call. I told him that his initial quote was misleading. Nothing was mentioned about all the additional fees. I ask for the $10 Angie's list discount. He said I should have received it and that he would make sure I received it when my payment was processed. He did not disagree or agree with any of my other complaints or billing concerns but promised he would look over the charges before they were processed. My credit card was subsequently charged as originally billed. No Angie?s List discount was allowed. 3 months later I still have not received the $10 Angie's List discount nor was any other adjustment may to the charges as billed. The work done was good and professional. So as long as you don't care about excessive charges, go ahead and use their services. BTW, I have used Sears to service my dishwasher and my water softener. If no parts are required Sears charges a flat $65 fee. Each of these service calls was for more than 45 minutes. I probably should have called Sears to service my Gas Log.

Their prices were the highest (most likely because of the brand they carried) so I did not go with them. however the guy seemed very knowledgable and professional. I expect they would have done a very good job.

Company was recommended by another company for this specific problem. Service person was efficient, courteous, businesslike and very competent within the time frame of an hour. We are pleased with this service and would use them again.

The repair went OK. It is their billing I take issue with. $600 seems exorbitant to me for a circuit board replacement went I know the part can be had for $200 or less. We asked for an itemized bill and they refused to provide one. Instead we got a bunch of bovine scat (BS) about blue books and warranty. I wish my wife had called their bluff and had them take the board out. I will not deal with a business that just arbitrarily bills what they think they can get away with.

They did a very good job. The ducts in our house had not been cleaned since who-knows-when. They cleaned the system fanatically and added an anti-allergen coating. Since then, our ducts have smelled better, my allergies have been less severe, and overall the house has felt better.

They are very good. We were having problems with the furnace turning off. They spend time diagnosing them problem and fixing it.

We are considering a Mitsubishi split system and the pros and cons. We decided on replacing windows first and are now budgeting for hour hearting and cooling needs. I found the rep very knolwdgeable and will consider using this company when our budget allows.

Quick response and good service.

He was professional, knowledgeable, and even worked the numbers to get a great deal, including a furnace check-up in the fall. We couldn't have been more pleased with the service.

I didn't get the cheapest air conditioner in the market but it is a good system for the price. I would give them an A rating and I will use them again in the future.

The furnace still works excellently! I’m a single woman, and it seems like businesses like to take advantage of single women, but not Comfort Solutions. They were there for me every step of the way. I can’t tell you how much I enjoyed working with them! Their prices are competitive, and they provide a really good service.

My interaction with them was mostly positive. They seemed to be pretty knowledgeable, and their price was comparable to others. However, we decided to work with a different company.

They installed a new unit, and we have a service contract with them for annual maintenance. There was some trouble during the installation. It seemed that the crew was constantly on their cell phones. The job was supposed to take one day, but it took two. Also, they broke our emergency shut off valve. However, their service since then has been good. We haven’t had any negative issues since that time.

I am very happy with Comfort Solutions! When I purchased my unit about a year and half ago, I thought they were professional and reliable. When a part of the unit recently broke, they responded to my issue quickly. The part was replaced free of charge, because I’m still under warranty. Overall, I’m happy with Comfort Solutions, and I would recommend them.

Everything went very well. Their work looks beautiful, and the style of the new fireplace matches our 100 year old home nicely. Paul, the gentleman who performed the installation, worked efficiently and cleanly. I have white couches, and none of them were stained or tarnished during this project. Overall, I was pleased with experience.

Comfort Solutions was straightforward and upfront, which I liked. However, we never hired them for the work.

The crew did a great job! They even stayed late to get the job completed in one day.

I had 4 different companies come out to give bids. Torsten came on short notes and did a heat calc. I was really pleased with his knowledge, appearance and professionalism. He also invited us to the showroom in Ogden to show us the system in person. We were impressed with the company and there work. He had pictures of prior jobs, customer referrals what some other companies did not have or wanted to share. Torsten always returned my calls promptly. Torsten came with Darren prior to the install to discuss the job. They always slipped shoe covers on, what i really appreciated. Mike, Ben, Shane, Darren showed up on time for the job. They always called the home if they were running even 5-10 minutes behind or to say that they are on there way. To have proper ventilation and to eliminate the hot spots upstairs they added more vents. There employees are Nate certified and TRANE factory trained, well groomed and professional. They cleaned always after them self, protected carpet aso....! Torsten came by multiple times to check the progress. We love our new systems it is so much quieter, more even heat throughout. Love the clean effects the odd house smells are gone and a lot less dust and love love the steam humidifier. Mike, Ben and Shane did a fabulous job installing the new systems. They used quality materials like copper. I WOULD RECOMMEND THEM TO ANYBODY, FAMILY, FRIENDS, NEIGHBORS. We got also the 10 years parts and labor what some other companies did not offer. PLEASE GIVE TORSTEN A CALL IF YOU NEED TO REPLACE YOUR HVAC SYSTEM. THANKS for the great service and quality work.

The experience was good. They did a good job.

Their pricing was the best. Their overall design of what they had to do was great. All three companies mentioned installing air ducts. This company's price and design were the best. They are very fair, and they have a better thought process.