Servpro of Bountiful and Layton/Kaysville

My house had water damage in two areas on May 5th. It is now November 24th (over 6 months) and my house is still not fixed. The mitigation team from Servpro was great. They were done in a timely manner. The restoration team has been a nightmare to work with. No one contacted me for at least two weeks after the restoration was completed. Then had to wait another 2 weeks for the lead contractor to come out just to look. Then I'm told they are behind, and it could be a few weeks before they get started. Keep in mind, it's not insurance holding them up. I have already received the insurance break down of what they will pay and a check for that amount. I even offered to pay what I had that day to get this started (at this point I had no stove, kitchen sink, or dishwasher). They also received the same information from the insurance company, but I had to send it again on June 10th because they claimed they didn't get it. They finally send out some flooring people and cabinet people to get estimates. Then nothing for a month. They send their #2 guy that says he doesn't know anything the first guy did, and they basically have to start over. July 10th, I have to resend all the information the insurance has already sent them. Two weeks later, the #2 guy sends out new flooring and cabinet people to make new estimates. The flooring lady sets a date for me to come pick the flooring. Then I'm told, no, that has to wait because they have not sent her a budget. The #2 guy says it's not included in the insurance estimate. I resend it. My insurance lady resent it. It was on the original file the whole time. Nothing is being fixed this whole time. By July 31st the #1 guy is back on the case and says they are behind. Then days later, I have to contact them again to ask what is going on (3 months into this mess). End of August, I reach out again. The only thing completed was some dry wall at this point. The bathroom is completely ripped up (no tub, shower, sink, toilet...nothing). My counter is being held up with 2 by 4s, no flooring at all in the kitchen. No one contacted me again until October 2 (a Friday) to go look at flooring. I go the very next day. At this point, I have already moved out of the house because despite their slowness, I have to continue my life. I have a co-worker house sitting, because I can't rent a torn up house. I have to give him some notice before I show up to look at the floors. The flooring company is closed Sunday. As soon as I can on Monday, I send them my flooring choices. October 24th, the flooring lady apologizes for not getting back to me with the total cost (now over 5 months into this). After it's all finally settled, I pay the difference for an upgrade in flooring to be told it'll be a few weeks before they can start. It is now 11/24 still waiting on my house to be put back together. I'm paying two mortgages because I can't rent and not sure if it'll even be fixed by the end of the year. I call to complain to be told that it's basically my fault for not moving fast enough on the flooring, I didn't complain sooner, and that I should have cancelled with them back in August if I was unhappy. What?? I was supposed to foresee how slow they'd be in August? Why would I assume that? And that's your answer to being ridiculously slow? It's the customers fault for not complaining loudly enough sooner? They are over priced, no negotiation, beyond slow, and gas-lighting customers for THEIR inadequacy. Would never recommend.

This was Serv-Pro but I worked with those in the Weber and Brigham City office. It may well be the same office; I just don't know. The worked went very well. All people who worked on the project worked long and hard -- on Valentine's Day into the night. They made three unscheduled visits because of problems and kept me up to date on everything.

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