M & M Gutters LLC

M&M sent a rep out to my house to see what I needed to do and give an estimate. I had paid $200 for which I was to receive $300 in service. I asked for two gutters to be replaced. When I received the estimate it came out to $374, meaning I started out owing $74. He scheduled a time two weeks out for his crew to come out on a Friday, which I told him was the drop dead date because I was going out of town for a week. He said, "No problem, my guys will definitely be there." The Friday came and late in the day they called to say they wouldn't make it and could they come the following week sometime. I reiterated that I was going out of town, and they said "No problem, we don't need you to be there, and we can bill you." They came the following Monday. When I returned to town a week later I saw they had not done the work I asked, and had instead replaced a completely different gutter. In addition they had dumped paint chips and the gravel that had accumulated in my gutter (I have a gravel and tar roof) into my garden without cleaning it up. I called and got no response and left a message and it took three days for them to call me back and query me. At first the rep didn't believe me and acted like I was getting it wrong. He said he'd have to "verify what happened" with his crew. He called back later and sheepishly said the crew had determined that "another gutter looked worse than the one you asked to have replaced, so we replaced that one instead." He assured me he would have it fixed by Wednesday. By Friday I had still not seen a new crew so called and left another message. The following Monday I finally got a call from a crew member as he was entering my property to ask, again, what exactly I needed to have done. It was two weeks to the day since the initial mistake. The rep called me back hours later in response to the message I had left on the Friday to ask if his guys had ever showed up the previous week; he didn't even know they had come that day! The whole thing lacked professionalism or accountability. The rep was always gruff when speaking with me, as if the whole thing were a hassle for him. At this point I don't know if they're expecting me to pay extra for the additional gutter they replaced incorrectly, but I certainly hope they wouldn't have such temerity.

They showed up and cleaned the gutters.

As near as I can tell from the ground everything seems fine and I think it solved the problem I had with water running down a wall and leaking into a window. I used a deal: $200 for $300 worth of work. I felt like I should have received more of that leaf guard for the balance of the $300, but that may be unfair since I didn't shop around to find out what the going rates are now days. Perhaps things just cost more now days than I expect them to.

They did the job but left a mess. I had them come out fairly soon after I bought the deal. They were very responsive. They cleaned our gutters and left debris on the sidewalk and drive way. No additional fees. They could have just cleaned up after cleaning the gutters and it would have made it better. There responsiveness was what stuck out to me, they were very responsive.

They did a great job and I would highly recommend and use again. In the future, they just need to clean up the shingle-debris that gets cluttered on the ground. That's why I gave them a B for professionalism, but it's more like a B+ to A-.

performed job well and on time and within price agreed.

the service person seemed very knowledgeable --- the individual who provided the original assessment, in retrospect, perhaps should have recommended replacing section, which had detached, with larger diameter more stable connection.

The service was provided while I was out of town. Color matches perfectly and appears very well done. The downspout is attached to an underground pipe that empties in the street. Tricky. I communicated mostly through the Angie's List email process and that worked out fine.

Fast and comprehensive service!

It went great. There was a wind storm, the fascia blew down. They were able to fix that and add a new gutter. They did the fascia repair for no extra cost. They are very efficient and cost wise I believe they are very reasonable.

It didn't work out well. They told me they some kind of email failures so they did not come after I purchased the big deal. We went back and forth and when they finally came out they told me they didn't think they could do anything. I very much felt like I gave that money away. They had looked at my rain gutters and said that I need to get a roofer to look at this which was fine. But they didn't offer to make it easy for me or provide any help in doing that. So I feel like if and when I do get the roof problem fixed and call them back that the money that went to them is gone and will not be accounted for.

It went very good. They were very professional. They didn't show up on the day they were supposed to but they did come the next day so it wasn't too much of an inconvenience.

Quote was prompt. Scheduling was reasonable. On day of repairs they were late in the day and we were told it would be early in the day. Work looks great. Have not had rain yet so we will see if the gutter performs then. Overall good company to deal with.

He cleaned the gutters, heard him pound in to roof twice; for the amount charged for the sq. footage of gutter which was not much. He left dirt all over my garbage cans, on the house and on driveway. I noticed a cable hanging out, some companies go beyond the call and take 45 seconds to secure the cable back in place-NOT this provider. I believed the price was too much for service provided. I won't be recommending this company to other senior neighbors.

The work was completed at the arranged time. I won't know for a while whether the gutters were completely clean.

Representative providing bid was prompt, arrived as scheduled, and provided bid on day of visit Coordinated installation with my roofer Work is well done Office/administrative staff pleasant to deal with

I called the office on Monday afternoon and scheduled an appointment for Wednesday. Derek, the estimator, came out to provide an estimate to add gutters and replace the soffit and fascia on our house. He seemed nice enough; however, he called about an hour and a half before our scheduled appointment and said he was in the neighborhood and asked if he could stop by earlier. I said that would be fine, but told him that another contractor was coming by in 45 minutes to bid the job too. Derek showed up a few minutes later and measured the house and took some notes. After he finished, he said it would take him 3-4 days to send me a bid. I never received a bid, so we moved on to another contractor.

They ended up coming a day later than promised but did a very good job.

We were happy with it. They were flexible because I had to have a 4 ft extension that they called in and added to it. This was to get the water away from the house because we were drowning here. They were far more reasonably priced than the other service provider.

They were on time, did a good job, and honored their estimate.

We called in the early part of November and was told it would take a couple of weeks for someone to come by and give an estimate. I met with Derek on November 21st. During the discussion I asked if we could get the gutters cleaned, to have one section looked at because of leaking, and a extension on one of the new downspouts. He said that a crew would be by the next Tuesday. Then on Monday they called and rescheduled for Wednesday or Friday. By then the fence installer had to detach the downspouts so that he could proceed. Then on Wednesday they said they would be by on Thanksgiving because they wanted to take a three day weekend. When we came home on Thanksgiving, we could see that they had been there but they had only moved one downspout. We called and left a message with Derek on Thanksgiving. After not hearing back, we called their office on Monday and talked to Annette. She said that Derek would not be back until later that day. We asked if we could get the crew to stop by and finish the job. Annette called back and said she could not reach any of the crews. Derek called later Monday and said he did not know why it had not been finished but that he was going to meet with the crew Tuesday morning to find out what happened and get back with us first thing After not hearing back from him all day, we called him and he said that there had been a mix up and he would have it finished sometime the next week. When we pushed back explaining that the fence installer needed to have that downspout moved before he could pour cement, he said he could have someone stop by the next day. I just happened to be at home for lunch when the installers stopped by. They said Derek said there was some problem but they were unsure what needed to be done. I showed them the downspout that was just hanging there and pointed out the other downspout they had moved but still needed an extension. They moved the other downspout but attached it crooked. Nate called and said he would like to make it right. He sent Derek over the next day to straighten the downspout and to take a look at point where I thought it was leaking. Nate called back and explained the leaking was not due to the gutters but caused by a point where the roof meets the gutter. He said he talked to a roofer and that it could not be fixed until spring. Nate offered to detach and reattach the gutter for no charge when the roofer fixed that spot. Nate and Derek apologized for the confusion and explained that it is difficult to keep on schedule during this time of year. We feel better about the situation and just chalk it up to our bad timing of getting the fence installed so late in the year.

The appointment was set for Thursday August 16th between 10:00 am and 1:00 pm. On Thursday I waited until 1:00 and no one showed up, so I gave them a call. The person on the phone appoligized and said the crew got hung up on a job and would be there around 3:00. Around 3:00 the crew arrived and started work right away. They worked very quickly and had the front of the house done in about 45 minutes. They had the back of the house almost done before 5:00 but said they didn't have enough material to complete the job. They told me they would be back the next day to finish. An exact time was not established. I had an errand to run that Friday afternoon so I couldn't wait for them. I left payment with someone else to give to them when they came to finish. When I returned, much to my surprise and the person who was home at the time, the job had been completed. I called the company and they said to mail the payment in. The workers did a great job. The gutters look fantastic, and as soon as we get some rain, I am sure they will not leak.

Greg is an amazing worker and both he and Nate were awesome to work with. I am very happy with the appearance. It hasn't rained yet but if there are any problems (which I don't expect) I know I can call them and they will fix it.

They were very fast in coming out to look at the job. They had the best price and could get the job done the fastest. We had to call them back out twice to fix things that weren't done exactly right, but when we did call, they came out right away and made the fixes. They were very friendly, easy to work with people. They stand by their work too, which is excellent.

It took awhile to finally get it scheduled, but it was worth the wait. very reasonably priced and excellent work.