PC Laptops

I needed help with my laptop... Hard drive problems, running slow, too much junk. Just the common crap that first time computer owners run into. |I went to PC Laptops (on State Street between 7th South and 8th South, in SLC), explained my problems. These guys knew their stuff and made this newbie at ease. Upgraded my hard drive allowing better performance, eliminated useless crap that the big box retailer had put in the memory, generally redid my laptop into a better than new condition. Was advised about surge protection, etc. and felt I was treated like a valuable customer. I had seen their commercials for years but had never any reason to interact with them until this time. I found that they really do "Love" their customers. They are tops on my list. Worth my time and money.

These guys are very unprofessional... I brought my dell and asked for an estimate to replace a keyboard, they said it would cost me $30. Then when I brought my laptop the next day they wanted to charge $40. I said I had agreed to $30 In the end, he reluctantly agreed on honoring the quote from his co-worker. So I left the laptop there and they called me in the end of the day saying it would take a full hour to fix the computer, so they were going to charge me $75!!! First of all, it took me 15 minutes to change it MYSELF. Second, They could have given me the CORRECT ESTIMATE or honored whatever estimate they gave me when I came to their door. Bottom line: pclaptops, NEVER AGAIN, waste of time...

My 5 year old computer crashed, which I later found out was due to the video card failure. I took it to PC Laptops, wanting to see if it was worth fixing. They told me that both the video card and the motherboard had failed, and tried to sell me a newer refurbished computer for $400. I declined the offer, and they charged me a $50. diagnosis fee. A couple of months later, PC Laptops contacted me, apologized for any misunderstanding and refunded the diagnosis fee. I haven't seen very many companies do this, and their professionalism impressed me. Given their honesty, I would use them again.

They did not want to help or service something they had already been paid for. They were evasive and kept putting me on hold. They did not follow up. Since they could not sell me a computer, they just wanted to get rid of me.

Some of the sales staff I felt was somewhat brash as well as extremely persistant. The salesman I worked with ended up being quite nice however. Overall, I feel we over paid for the service and for the equipment that I purchased from PC Labtops. The lifetime guarantee was supposedly built in to the purchase price, but thus far have not had any success installing a new printer to my new PC.

The computer was done when they said it would be. Everything works great now. I probably would not recommend them to a friend. The drive was pretty far, but not too bad to get there.

PC Laptops did a wonderful job. They always have the computer done in 24 hours. They explained what they were going to do and did it. I feel it is a good price. I highly recommend them.

I am very happy with the job they did. After my computer crashed they had me up and running within 2 days and I work at home with my computer, so that's very important. I would recommend them.

They are very knowledgeable about computers. They are all friendly, courteous and polite. I would recommend them to family and friends.

They were real quick. Very timely return on our computer. They only had the computer for two days.

I would say that our overall experience has been good. The computer is in better shape than when we brought it in to be serviced. They got it done when they said they would. My wife was very satisfied with the work they did.

I wasn't clear on what a expedite charge was. They said they could fix it in a hour if I paid an expedite charge. This was double their regular rate. What was to take one hour took two hours, and I had to pay double their rates.

My husband has always been very happy with them. That's the only place my husband would take his computer to. They took just a little longer this last time but they did repair it.

I WAS DISPLEASED WITH THEM. THE COMPANY THAT GAVE ME MY WARRANTY WENT OUT OF BUSINESS AND PCLAPTOPS TOOK OVER THE WARRANTY, WHICH WAS SUPPOSED TO COVER EVERYTHING, LABOR AND PARTS, BUT THEY WANTED TO CHARGE ME $35 FOR THE FAN.