Utah Flooring & Design

Cameron the salesman, and Steven and Skyler, the installers were very knowledgeable, hard workers, and did a great job. This was a difficult, complicated flooring project (had tile previously) and they were able to handle the flooring install very well. There was some confusion about the delivery of the materials, and we thought the project would be delayed, by the project managers Amy and Ali were able to rearrange schedules, got the flooring delivered in time and the floor looks great. Great value for this project!

They did a great job! Hired them again for the other room that needs to be completed

They took the remainder of the total job before the job was complete, I did not like that, also had too many calls from the office that did not amount to anything, when I told her she talks too much, she laughed.

We needed to schedule an additional trip due to some drama with the company that provided the carpet. I left a message and have never received a reply.

I was hopeful at first. The guy that came out to do the site survey and give me my quote was good, arrived on time and got us all set up. We selected our carpet and padding, and paid to have some concrete grinding and patching done to the floor before installation. Day of install comes and the carpet guy shows up to lay down the right carpet, but with the wrong padding, and before the concrete work was done. After an hour of this guy and his team standing around, we finally get a hold of his project manager to sort it out. She reschedules the work for a few days later. That day comes, and concrete team never shows, no call or update or anything. After another hour of trying to get a hold of the PM, she says she will have one guy come out do both the concrete work and carpet in one day. Like... What? Aside from the fact that it's one guy, doing it all in one day is just asinine. The patch material needs time to set and dry. It's clear at this point that they're just going to half-ass the work to get me off their plate. At this point I ask for a refund, they say "we've already cut your carpet for your install". So I agree to keep the materials, but get a refund for the labor. The materials were fine, and after they got me the right padding, they were actually what I paid for. Unfortunately the issues don't stop there. Days later I reach out to ask about my refund, after no communication besides and email saying "your work is complete". I get no response back, but a refund receipt which is $100 dollars short. I kept the materials, so there should be no restocking fee, (I actually read the contract and ToS) and it's not the right amount for that anyways. My best guess is that someone can't carry a one when doing basic math. Still trying to get that corrected, but honestly may just let it go to not have to deal with them further. Though another part of me really doesn't want to compensate them any further for their complete lack of competence.

Floors overall look great, but they left some gaps and lots of glue on the floors and they left lots garbage on my property

DO NOT USE THIS COMPANY!!!!! I AM WARNING YOU!! I WENT THROUGH HOME ADVISORS AND THIS COMPANY, ALSO KNOWN AS UTAH FLOOR COVERINGS, IS HORRIBLE. I HAD THEM INSTALL LVP ON MY ENTIRE FIRST FLOOR LAST YEAR. THEY PROMISED ME A DATE AS I HAD TO BE OUT OF THE HOUSE I SOLD AND INTO THE NEW HOUSE WE HAD DEMOED. THEY PROMISED TO HAVE IT IN 1 WEEK BEFORE THE MOVERS CAME. IT WAS A LIE. IT NEVER EVEN SHIPPED. LONG STORY SHORT, THE MOVERS HAD TO HOLD MY MAIN FLOOR FURNITURE UNTIL THE FLOORING WAS COMPLETED. EMAILS WERE SENT EXPLAINING THE CHARGES THIS CO. WOULD HAVE TO PAY TO HOLD MY FURNITURE. THEY DID PAY THE MOVING COMPANY ALMOST $600 AND THEN TURNED AROUND AND TOOK IT OUT OF MY VISA...TWICE. OWNER, JASON, SAID IF I DISPUTE THE CHARGE, HE WOULD SLAP A GD LEIN ON MY HOUSE FIRST THING IN THE MORNING NICE GUY...ANYWAY, AFTER MANY MONTHS, THEY ENDED UP EATING THE CHARGE, I GOT MY MONEY BACK. THEY ARE AWFUL PEOPLE! THEY WILL TELL YOU ANYTHING TO GET YOUR BUSINESS AND THEN..... GOOD LUCK!

Did a good job very professional

Very respectful of me and my home. Efficient and professional. My wood floors are gorgeous.

I had a wood plank with a drilled hole in it (for electrical wires) that now showed due to moving an island. They found a new wood plank and replace the one with the hole, in addition to sanding, staining, and sealing our floor. They did a beautiful job.

This company has no integrity the owner informed me he could not keep tabs on all the jobs his company does We hired them in December of 2020 to replace less than 300 square feet of wood flooring in our basement that was damaged. They sent out 3 different people to get a wood sample to match the wood and took the wrong sample twice even after specific instructions on where to get the sample from. They kept telling us they could not get the wood in and our job was delayed until May of 2021 we asked them about the Demo of the old wood and they chose to wait until they could do the install which left the underlayment in wet conditions requiring us to replace the underlayment when if they had done the demo when asked it could have been dried and saved this increased the cost of our job by $900 which they were told we would submit that to the insurance for payment yet the owner decided to charge our card which they had on file from when we paid the initial down payment for the Job. If you read other reviews you will see them charging your credit card like this is a common practice, We had to fight to get this refunded. They started the install in May and did not have enough wood to finish the job so had to come back June 1st to finish the job which they now claim is complete however they severely damaged our baseboards lost other pieces of baseboard their contract says the owner is responsible to touch up paint and caulk baseboards at the completion of the job but they take no responsibility for huge chunks of baseboard missing and complete missing pieces they also left a sheet and 3/4 of wood underlayment in our garage that they over bought and did not need but charged me for they have generously offered to come pick it up next week but will not credit the cost of it back to us. They left a huge box of trash in our driveway and empty cans and candy wrappers in our windowsills and on the shelves in our basement that we had to clean up. I challenge the owner of the company to come to my house to see the job that was done and review the pictures of the mess they left and if he can say that would be acceptable in his home then I will remove this review. I have very little faith that he will even give this review a second thought as he can not keep tabs on every job his company does. This job has been a nightmare and they have been impossible to work with and care very little about their customers please do not do business with them.

In the beginning, it was fantastic. The salesman was nice and knowledgeable, the demo guys came on time and cleaned up after themselves, and were super courteous. After that, it was ridiculous. The installers never came when they said they would, the product was constantly missing. A project that we had 3 days set aside to install has now taken 2 weeks and we are still missing parts for our stairs. The communication is horrible. If they begin using new installers I would recommend them but until then it is not worth it. Update: we have had these floors now for 3 years and they are falling apart. They are lifting and breaking off in places. Absolutely horrible product and installation. Would never recommend or use them again.

They were fast, on time and did a great job! Very pleased! Great communicators too! I would highly recommend them to anyone.

We couldn't be happier. The sales rep was thorough and helpful figuring out what would work for us. The install was fast, super clean. I love the high quality.

Absolutely Perfect Job Well Done. This was a tile countertop project. JC who installed my project with Utah Flooring and Design was amazing and had the job done in 3 days time. I would highly recommend this contractor for anyone needing any type of flooring, or countertops.

The tile looked great. They asked me to purchase the grout myself. So when I bought the grout the store suggested unsanded grout but sanded grout would have been better so the wrong grout affected the overall appearance of the job. I wish the install team would have let me know that it would look better with sanded grout before they finished the job rather than after they were done and I questioned the final look.

This company has a lot of flashy marketing and they were very fast to respond to the bid request and sales inquiries but when it came to doing the work they were terrible. Bad communication, different workers in each day, unjustified changes to the schedule and scope of work, and ultimately they backed out of the job but charged our credit card (which they had from the required deposit payment) even though they did not show up to do the work. We had to fight to get the money back and then find another contractor after they wasted a month of our time.

4/24/21 so far my tile project has been a disaster. Huge lack of management! They were supposed to start a week ago. It was supposed to be a two day job. They subbed out to tile installers. They did not get the installers the materials & there is no management of this process. I expect better. I have had no one from Utah Flooring fix this mess. I will continue to update this review. 4/26 delivered tile bad news it did not match still waiting for tile.

They process was painless and timely

I didnâ t have a large project but it had a lot of different angles and they did a great job keeping the waste down to a minimum. I would definitely recommend using these guys for your tile job.

I believe their standard should be three coats instead of two.

Free estimate, amazingly friendly and respectful staff, and the installation was perfect! I love my new floor!!!

Editing my review after speaking with the owner, Jason. Jason offered to make it right. The project had lots of problems due to an ex employee, but once Pedro and his team were sent in he saved the day and the floors turned out beautiful.

Easy to work with. Good value for the price. Friendly and professional service.

They did a great Job & Work with in My time Line